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All reviewsdouble treeshuttle servicewarm cookiesevery hourfree shuttleduval streetbreakfast buffetpool areaalways on timehotel shuttleclose to the airportsmathers beachthe hotel offersoutdoor barnice poolnice resortrental car
Being a Honours member - we try to stay with Hilton Hotels.
My son was visting from the Uk and I booked a surprise road trip to Key West [from Fort Lauderdale]
The hotel was disappointing - ants in the bathroom [on the 4th floor],...More
Really nice experience at Double tree. got a room with balcony and open to the bar and pool. Nice Food . Amazing ambience . Really helpful shuttle service to the down town every 20 minutes. Neat and clean pool. Nice gym. Stayed two nights and...More
The Hotel is very nice and it has an excellent shuttle service which is a must as you are too far away to walk to any of the nice areas. You either have to drive (8 minutes to Duvall Street) or take the Shuttle. We...More
The promised room was not provided and the staff were rude and not helpful in resolving the issue. We were severely disappointed even though I am a Hilton Honors Gold customer, the service was bad. The staff would not even help us upgrade to a...More
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1 Thank Kalliat T. V
Response from MIri-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Grand Key Resort - Key WestResponded 11 January 2016
Dear Kalliat T. V
Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these...More
We arrived at the Doubletree in the late afternoon, mid-December, parked the car in the parking lot and tried to locate a view of the fabled Key West sunset. There was none to be had from the hotel, which was a great disappointment and the...More