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Casa Marina, A Waldorf Astoria Resort

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Casa Marina, A Waldorf Astoria Resort
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6,749 Reviews from our TripAdvisor Community

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There are newer reviews for Casa Marina, A Waldorf Astoria Resort
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Showing 6,120: English reviews
Asheville, North Carolina
Reviewed 14 August 2014

We loved our stay at Casa Marina. The staff was incredible and were very attentive. The pool and beach area was beautiful. We did the parasailing and jet ski tour at Barefoot Billy's on the property and had great experiences. The staff at the front desk was very helpful and our room was ready right when we checked in. We...

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Thank Ashley_363
Bilal M, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to share your feedback about your recent stay. We are thrilled to hear that we made your vacation enjoyable. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. We appreciate your loyalty and we hope to see you again with us. Best regards,

Mississippi
Reviewed 14 August 2014

The four of us forgot what day of the week it was the moment we stepped into our lovely suite at the Casa Marina! Perfectly located with more actual beach than any other hotel we could see, all of the amenities you could want including a Nespresso machine in our suite! Poolside we received complimentary melon slices, cucumbers for our...

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Thank mississippisprinkles
Reviewed 13 August 2014 via mobile

We stayed here one night only. The hotel is in a great location on the sea and has cabanas for rental as well as the std loungers. Food and drink a bit pricey but that's a resort for you! In all staff are friendly and rooms are nice and clean. Look out for specials on groupon!

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Thank Darren T
Key west
Reviewed 13 August 2014 via mobile

First time here and the staff made this one of our best vacations ever. Steven at front desk had the best customer service of anyone I have met. He made sure we knew all the attractions and that this vacation was our best. The food was delicious. Lobster sliders a must. Cameron and barefoot Billy's made our stay even better....

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3Thank Childallas
Bilal M, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to share your feedback about your recent stay. We are thrilled to hear that we made your vacation enjoyable. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. We appreciate your loyalty and we hope to see you again with us. Best regards,

New York City, New York
Reviewed 13 August 2014 via mobile

We were so disappointed. We paid top dollar and got to a hotel that deserves a 2.5 star:(. The room has not been updated it smelled musty, the partitions between the balconies are rusted. The beach is private but no sand all rock and the only way into the beach is on a pier down the stairs. WHAT A LET...

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2Thank B T
Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear B T, Thank you for taking the time to write a review about your recent stay at our hotel. We promise our guests a singular Waldorf luxury experience, and we will use your comments to ensure that we are continually working to achieve that ideal. I sincerely appreciate your feedback, and I hope you will consider staying with us...

Pensacola, Florida
Reviewed 12 August 2014

It would be hard to imagine a trip or hotel being worse. We were at the hotel and had two rooms for a long weekend ( Thursday to Sunday) It happened to be my wife's birthday and I called and talked to them three times before the trip to confirm we had connecting rooms and the type. Traveling with all...

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4Thank Cspear
Bilal M, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Thank you for your candid feedback regarding your stay with us. The comfort of our guests is our first priority, and I appreciate your sharing your concerns regarding the condition of your room. In addition to addressing the deficiencies you encountered with our service. Thank you again for your feedback, and I invite you to stay with us again the...

Reviewed 12 August 2014

I stayed here for 3 nights as part of my cousin's wedding celebrations. the hotel looked stunning on the website and beach looked like paradise. the staff were all lovely and drinks by the pool and on the beach were all amazing (+ they have hammocks on the beach you can laze around in) but too many things went wrong:...

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6Thank Ysm7
Bilal M, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

I would like to take this opportunity to thank you for your feedback regarding your recent visit to Casa Marina, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest apologies for the problems you encountered while staying with us. We do work hard to...

West Palm Beach, Florida
Reviewed 11 August 2014

This was our first time to the Casa Marina! We typically stay at the Reach Resort (sister hotel to the Casa Marina)! I have to say, we loved it! We can’t wait to go again! Our room was perfect, the balcony was amazing, the view spectacular and the pool was great! It was nice that there was a kids pool...

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2Thank Michael S
Fort Lauderdale, Florida
Reviewed 11 August 2014

This place is great and we can't wait to come back! The pool team were the best. Mark was friendly and so helpful with all our questions, and Constantine was so efficient with our lounges and a beautiful smile. The activities for the children were so special too as it was a nice little break from the pool. Lunch was...

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Thank Henri A
Reviewed 11 August 2014 via mobile

I do not normally do reviews but see how important they are to me I decided to do one. We had a wonderful time here. Everyone was super friendly & nice! The lunch service by the pool was fantastic..We did the jetski tour there and Matt our tour guide was awesome! He took to my 14 year old & he...

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1Thank candie a

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 

Additional Information about Casa Marina, A Waldorf Astoria Resort

Address: 1500 Reynolds St, Key West, FL 33040-4768
Region: United States > Florida > Florida Keys > Key West
Price Range: $522 - $1,030 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Reservation Options:
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West
Hotel Style:
#6 On the Beach Hotel in Key West
#9 Spa Hotel in Key West
#13 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Casa Marina, A Waldorf Astoria Resort staff and other travellers.
71 questions
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Questions? Get answers from Casa Marina, A Waldorf Astoria Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to arrange for a Beachside room. Understand the sq footage of the room before you book.”
 of 5 bubbles kyisoutoftheoffice, 20 Feb 2017 | Read review
“Stay somewhere else.”
 of 5 bubbles JakeYYZ, 18 Feb 2017 | Read review
“Most of the 4th floor ocean view rooms in the newer building have an open air balconies.”
 of 5 bubbles E-Wolf-2017, 18 Feb 2017 | Read review
“just ask for room size, amenities in room, and then cost per night/week. we were on floor 2 and was very quiet.”
 of 5 bubbles C8306MVdavidt, 18 Feb 2017 | Read review
“If you are looking for historic rooms, do request the main building, the rest is non-descript 70s”
  • In dire need of maintenance
 of 5 bubbles IAHGVA, 17 Feb 2017 | Read review
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