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Casa Marina, A Waldorf Astoria Resort

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Casa Marina, A Waldorf Astoria Resort
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6,653 Reviews from our TripAdvisor Community

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There are newer reviews for Casa Marina, A Waldorf Astoria Resort
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Showing 6,030: English reviews
Bethel, Connecticut
Reviewed 30 June 2014

So disappointed with the Hotel Staff! We travel the entire World and we never received so many "No's" due to our Hilton Honors Status! Beautiful place, bad customer service at the front desk. Not a place for small children. Food OK, extremely over priced. Pool, not cleaned every day specially the one designated for children. We were suppose to celebrate...

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Helpful?
2Thank CaVok8Fly
Bilal M, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Casa Marina, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest apologies for the problems you encountered while staying with us. We do work hard...

Hartford, Connecticut
Reviewed 29 June 2014

Myself and three of my friends heading to the keys in April 2014. We enjoyed 5 days at the hotel and the surrounding sites. The hotel was overall beautiful, the rows of palms in the back and the pools and the sand and hammocks. The best thing was the great food and drinks and laying in the hammocks in the...

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2Thank Marisa P
Reviewed 29 June 2014

Upon arriving and entering the Resort, the lobby was dirty, the doors were all stained with finger prints, the tables were filthy and the furniture old, dark and dingy, odors and the smoking didn't help it either. We had reasonable expectations of this so called WALDORF ASTORIA Resort offering such luxurious accommodations of which were a total disappointment. They need...

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6Thank Carmen R
Bilal M, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Thank you for your candid feedback regarding your stay with us. The comfort of our guests is our first priority, and I appreciate your sharing your concerns regarding the condition of your room. In addition to addressing the deficiencies you encountered with our maintenance team. I am actively working with our housekeeping staff to ensure that cleanliness issues or lack...

Coral Springs, Florida
Reviewed 29 June 2014

The Casa Marina Resort was a nice Hotel. Overall I will say we had a nice stay. The rooms were a bit small. We were a family of four. There was a pull out couch in the small living room area where my kids slept. The bathrooms were a bit dirty. The shower needed some attention. A bottle of Clorox...

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Thank Kathy B
Staffanstorp, Sweden
Reviewed 29 June 2014

We spent two nights in june at this hotel. Our family with two kids enjoyde this very much. A very pleasant stay, the staff are very helpful. The pool area is great with good service (towels, water etc). I can specially rekommend the restaurant which sets up on the beach in the evening. A dinner under bare sky with shade...

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank Martin T
Steve T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Martin T, Your description is wonderful. This is why we all love to come to work. It sounds like you made the most of your experience. We look forward to seeing you again soon. Sincerely, Steven Tresh

Philadelphia, United States
Reviewed 29 June 2014

Words to communicate the experience: unfriendly, little communication and a lot of attitude, not helpful, rooms noisy with no resolution. We checked out the next day and got attitude about that also. Will not be back - save your money

Review collected in partnership with Waldorf Astoria
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4Thank Rick H
Bilal M, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Casa Marina, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest apologies for the problems you encountered while staying with us. We do work hard...

New Jersey
Reviewed 28 June 2014

Beautifully landscaped resort located right on aqua blue ocean. Stayed for 5 nights and could have stayed longer. Although pricy this resort is well worth it. Just a short taxi ride to duval street, for which you pay only 3 pp this resort is perfect for middle aged adults looking to relax and enjoy being pampered. The weather was perfect...

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3Thank Pmv16
Chagrin Falls, Ohio
Reviewed 28 June 2014

Three couples met at Casa Marina for a 4 day stay. The hotel is clean and well cared for. The poolside customer service was very good... The attendants rushed to help us set up or move umbrellas and chairs (beach and poolside)... A pleasant surprise was the afternoon Popsicle treat, frozen eucalyptus towels, cucumbers to sooth your eyes - delivered...

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1Thank Shari2012
Melbourne, Florida
Reviewed 28 June 2014

Between the actual room charge, the resort fees, the parking, extra fees for dog, Wi-Fi fee, and taxes, we were paying over $650 a night for a 2 bed room with an Ocean View. The location was great, and with the price you were paying, we had reasonable expectations of a facility with above average amenities. The room was small,...

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5Thank JZ-Trips
Bilal M, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to complete our survey. At the Casa Marina our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere We are extremely sorry the resort did not meet your expectations. It is the feedback of guests such as yourself that assists us in the training of associates as...

Coral Springs, United States
Reviewed 27 June 2014

Absolutely fell in love with Casa Marina! They go above and beyond to give an excellent guest experience. You are definitely getting what you pay for and that is a great, relaxed ambience while being pampered with excellent guest service. I'm already looking forward to my next visit!

Review collected in partnership with Waldorf Astoria
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1Thank Sharon M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 

Additional Information about Casa Marina, A Waldorf Astoria Resort

Address: 1500 Reynolds St, Key West, FL 33040-4768
Region: United States > Florida > Florida Keys > Key West
Price Range: $564 - $1,016 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Orbitz, Travelocity, TripOnline SA and Jetsetter so you can book your Casa Marina, A Waldorf Astoria Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West
Hotel Style:
#6 On the Beach Hotel in Key West
#9 Spa Hotel in Key West
#12 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Casa Marina, A Waldorf Astoria Resort staff and other travellers.
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Questions? Get answers from Casa Marina, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean Front and Ocean View rooms are available and some have patios or balconies.”
 of 5 bubbles X5934PUrichardc, 20 Jan 2017 | Read review
“Can't beat an ocean view balcony”
 of 5 bubbles Eb19083, 17 Jan 2017 | Read review
“Get an Ocean view with a terrace”
 of 5 bubbles gculu, 14 Jan 2017 | Read review
“cannot say”
 of 5 bubbles Michel25_12, 11 Jan 2017 | Read review
“Great location for a wedding”
 of 5 bubbles LaurenWGski, 8 Jan 2017 | Read review
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