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The Reach, A Waldorf Astoria Resort

TripAdvisorUS$302*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
US$389*
US$302*
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US$349*
US$389*
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The Reach, A Waldorf Astoria Resort
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3,458 Reviews from our TripAdvisor Community

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Charleston, South Carolina
Reviewed 3 days ago NEWvia mobile

As many others have written, the Waldorf name sets a certain degree of expectation. If this was the Comfort Inn Resort, I'd be wowed. Because I was expecting Waldorfian luxury, I was a bit disappointed (albeit tempered by my research). The bell staff and reception were great, storing bags early for us and calling me when our room was ready....

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Helpful?
Thank skbmjh
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear skbmjh, Thank you for taking the time to complete a review, of your experience at our resort. We appreciate your compliments in regards to our staff, location, and beach, however, we regret that other aspects of your stay fell short of expectations. Our unique layout offers several assets, such as a balcony on every guestroom, and the majority of...

Ronkonkoma, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 5 March 2017

Beautiful hotel on the water with a private beach . Great Bar near the pool with an excellent Bartender Richard. Pool staff very courteous and quick to set up lounge chairs. Room had water and pool view with balcony. The restaurant food was excellent and not too pricey. In addition we used the jet skis available on the beach. Would...

Review collected in partnership with Waldorf Astoria
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Helpful?
2Thank Michael C
About Hotel's Favourite Review
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Michael C, Thank you for leaving a review of your recent stay at The Reach Resort. I'm happy to read that you found so much to enjoy throughout our resort. We appreciate your comments, and hope you will stay with us again, the next time you are in Key West! Kind regards, -Luke

Sutton, United States
Reviewed 3 days ago NEW

The staff working here are the only reason we would come back - they were amazing - overly helpful and what you really want when you're on vacation, especially when you're there for Easter, they have the Easter bunny come to see the kids via jet ski and also had an egg hunt. The pool and beach being so close...

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank L3159YTleew
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear L3159YTleew, Thank you for taking the time to share a review, of your experience of The Reach Resort, over Easter Weekend. We really appreciate your kind compliments in regards to our staff, and I'm pleased they assisted in creating a pleasant experience for you and your family. I'm disappointed, however, that other portions of your stay were less than...

Reviewed 3 days ago NEW

We are from the UK and I was holidaying with my 13yr old daughter and had travelled down from Orlando having spent 8 days in Disney. Location of hotel - Wonderful location, both in terms of on the beach and its at the quieter end of nearby Duval St which is one block away, which we only fully appreciated when...

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Helpful?
Thank David K
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear David K, Thank you for your review of The Reach Resort, Key West. We are happy that you and your family, had an enjoyable experience overall, while staying with us. I will certainly share your comments with our Team, and take your recommendations into consideration, to assist with improving our resort, for future travelers. We look forward to welcoming...

Mankato, Minnesota
Reviewed 3 days ago NEW

The Reach is located 1.3 miles from Mallory Square, and is a sister property with Casa Marina. A nice walk down Duval Street if you don't mind it. We walked over and visited Casa Marina, and if I had to do it again, I would go to Casa Marina without hesitation. The Reach facility is tired, and not well kept...

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Helpful?
Thank scodougle
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear David K, Thank you for taking the time to write a detailed review. We appreciate you clarifying several aspects of both of our waterfront Key West resorts, and are pleased you enjoyed your stay overall. Key West is not known for having great beaches, and while Casa Marina offers the largest private beach and resort grounds on the island,...

florida
Reviewed 4 days ago NEW

There really is no reason to stay at this hotel if you have other less expensive choices in Key West. From the time you walk into the lobby, you realize that this Waldorf Astoria Hilton Property was a lower rated hotel that was taken over and not renovated to the standards. I could not help feeling that the only reason...

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Helpful?
Thank cellantenna
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear cellantenna, Thank you for your review of The Reach Resort. We apologize that your stay fell short of expectations. The Reach offers the only natural sand beach on the island, and our prices reflect that of the other waterfront resorts in Key West. In regards to the pool, it was cloudy (and actually overflowed) from the immense amount of...

Cherry Hill, New Jersey
Reviewed 5 days ago NEW

Flew in Key West and arrived at Reach prior to noon and check-in. Front desk was more than accommodating took our luggage, upgraded our room and provided drinks as we were celebrating our anniversary. For a Key West breach resort, the Reach does a great job and in Key West you get for what you pay for. Great property, great...

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Helpful?
Thank Laurance40
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Laurance40, Thank you for leaving such a great review of your recent stay at The Reach Resort. I'm very glad to hear that you had such an enjoyable anniversary while staying at our resort. So many of our departments work extremely hard to make sure our guests have a great vacation, and I'm happy you noticed everything. We will...

Dearborn, United States
Reviewed 5 days ago NEW

Been a Hilton Honors Member and Hilton Vacation Club member for years. Hilton should be ashamed of this property. It is in such disrepair, they don't provide enough space for me to describe here. I thought a Waldorf would represent luxury above the other Hilton brands. Boy was I wrong. Holes in the ceiling, molding missing, broken or damaged, filthy...

Review collected in partnership with Waldorf Astoria
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Helpful?
1Thank Debra S
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Debra S, Thank you for your recent stay, and review of The Reach, Key West. I apologize that you did not experience the level of service we strive for. We appreciate your feedback and assure you, the inconsistencies mentioned are isolated incidents that we will correct moving forward. Your comments are taken seriously, and used to improve our practices,...

Cape Coral, United States
Reviewed 5 days ago NEW

There are so many good hotels this is just not one of them. The hotel has a good location but the service is terrible. We found that even though the hotel is of older date the rooms and surroundings were still fine. But - Name & Price do not reflex what you receive - we would not stay here again.

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank 3keldl
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear 3keldl, Thank you for your review of The Reach Resort. We regret to learn of your concerns, and that our service was less than superb. Our staff's main focus is to provide unparalleled service to each and every guest, and we apologize for falling short of the high standards we set for ourselves. This is certainly out of the...

Selbyville, Delaware
Reviewed 1 week ago

We stayed at The Reach from Friday April 12-30. The hotel was gorgeous with the beach being the best part. We only ate lunch and appetizers but everything we ordered was delicious. Our room was great we reserved a KW view but ended up with an ocean view. Room 413 was private and had a spectacular view! Thank you The...

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank wenrishel
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear wenrishel, Thank you for your recent visit to The Reach Resort. We appreciate you taking the time to write a review, and are glad that you had an enjoyable vacation while staying with us. We look forward to your return visit, sometime soon! Kind regards, -Luke

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Price Range: $450 - $816 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
Hotel Style:
#10 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#14 Top resorts Hotel in Key West
#17 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Reach, A Waldorf Astoria Resort staff and other travellers.
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Questions? Get answers from The Reach, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Travellers should ask for court yard or sea view rooms.”
, 27 Apr 2017 | Read review
“Only a very small number of rooms would truly be "Ocean View". Go to Casa Marina.”
  • Patio connected to room.
  • This was
scodougle, 27 Apr 2017 | Read review
“Make sure you get a room pool side. At least you see the ocean while you contemplate why you wasted your money on this hotel”
cellantenna, 26 Apr 2017 | Read review
“request pool/ocean view and expect to pay for it.”
ernstrick67, 15 Apr 2017 | Read review
“Sea views or Garden Views would be better- though the rooms internally may be similarly equipped to a Key West view.”
WilliamS872, 12 Apr 2017 | Read review
5 of 5
TripAdvisor
US$302* /night
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Waldorf.comUS$349
Booking.comUS$389
Expedia.comUS$384
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Prices are for 1 room, 2 adults
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