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The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
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3,398 Reviews from our TripAdvisor Community

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Cincinnati, Ohio
Reviewed yesterday NEW

We stayed at the Reach for four nights during our kids' spring break. The location is excellent for families as it is close to Duval street (the quieter end...) and easy walking distance to most sites and restaurants. Overall, we had a great experience. If returning to Key West I would stay this hotel again. Before getting into the details...

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Helpful?
Thank Mary B
Ronkonkoma, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

Beautiful hotel on the water with a private beach . Great Bar near the pool with an excellent Bartender Richard. Pool staff very courteous and quick to set up lounge chairs. Room had water and pool view with balcony. The restaurant food was excellent and not too pricey. In addition we used the jet skis available on the beach. Would...

Review collected in partnership with Waldorf Astoria
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Helpful?
1Thank Michael C
About Hotel's Favourite Review
New Rochelle, NY
Reviewed 2 days ago NEW

Just returned from a 5-day girls weekend. The hotel was clean, the beach & pool area were fabulous and the staff was extremely friendly and attentive. Location was great; 2 blocks to Duval so I felt we had the best of both worlds - a relaxing beach vacation yet walking distance to restaurants & entertainment. Would most definitely return.

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Helpful?
Thank tee866
Blaine, Minnesota
Reviewed 2 days ago NEW

The staff is very friendly but the manager is not customer oriented. I am a Diamond member with the Hilton brand and when I checked in they didn't have any room upgrades. No biggie it happens. The employee at the front desk generously told us to return to the front desk the following day because several rooms would be available...

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Thank drbrynge
Reviewed 3 days ago NEW

We were very disappointed in our room. When we made the reservation and since we were Hilton Honors members, we were entitled to one night using our points. I was told we would be in a standard King room, which I was fine with. However, much to our dismay, we were given a wheel chair accessible room. The bathroom was...

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Helpful?
1Thank Kerry H
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Kerry H, Thank you for taking the time to write a review. We sincerely apologize that your guestroom fell short of expectations. It appears that your reservation was for a Standard Room, and currently, Hilton considers Accessible Rooms, as Standard Rooms as well. While we would have certainly enjoyed moving you to an alternate room, Spring Break is considered...

Key West, Florida
Reviewed 3 days ago NEW

Elevator has been out now for 4 days. We are on the 3 floor. Rooms are institutionalized. Everything is all one color. No decorations on bedroom wall. Ceiling in bathroom has plaster peeling and flaking off. And this is a suite. Called and asked for email confirmation 3 times and never received it. Now they have our reservations screwed up....

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Helpful?
Thank chcook1
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear chcook1, Thank you for your review, and recent stay at The Reach Resort. We appreciate your feedback as a repeat guest, but regret you recent stay fell short of the high expectations we set for ourselves. While the elevator is in service now, we apologize that there may have been some delays waiting for the second elevator. We also...

Gainesville, Florida
Reviewed 4 days ago NEW

Nothing about this hotel is worth the price, except maybe it's pretty beach. Staff is kind of clueless, rooms are boring and institutional, noisy and generally unattractive. Waaayyyyyy overpriced. We left and spent the rest of our vacation at another hotel that was so much better.

Review collected in partnership with Waldorf Astoria
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1Thank markjF3633AP
Falmouth, Massachusetts
Reviewed 4 days ago NEW

During my stay the hotel lost all water... not the best thing to wake up to after a day of travel. They made no arangements for us to use bathrooms or showers elsewhere... so we were left to our own devices. While the staff kept me informed of the progress of repairs, their only offer of remediation was a coupon...

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Helpful?
1Thank Peter H
Sterling, Virginia
Reviewed 4 days ago NEW

I was attending a conference at the Waldorf Astoria Key West and the Reach was their alternative since the main hotel was full. As such, I was expecting similar quality. It was not. Check-in was slow and they forgot to text us when room was ready as promised. The elevator wouldn't open for us on the our floor (4th) and...

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1Thank TheDFamily1016
Seattle, Washington
Reviewed 5 days ago NEW

Place is in under construction, noisy and run down. The staff don't care. The lobby and common areas are dumpy. This is not a Waldorf, it is a best western. Stained carpets, room (426) smelled like Goade to cover up the old smell. Grout in shower was filthy. One of two elevators was broken down.

Review collected in partnership with Waldorf Astoria
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1Thank Geo8783763663
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Geo8783763663, Thank you for your review of The Reach Resort. We apologize that our stay fell short of expectations, and regret any inconvenience caused. We are happy to announce that the noisy portions of our renovations concluded on March 25th. We hope that you'll visit us again sometime in the future, for a more pleasant experience overall. Kind regards,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Price Range: $462 - $939 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
Hotel Style:
#10 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#14 Top resorts Hotel in Key West
#16 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Reach, A Waldorf Astoria Resort staff and other travellers.
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Questions? Get answers from The Reach, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Consider one of the studios if you do not need to have two full beds. They have much more room.”
 of 5 bubbles marybZ8024ZL, 29 Mar 2017 | Read review
“Higher floors have better ocean views.”
 of 5 bubbles tee866, 28 Mar 2017 | Read review
“Clarify standard King. Lookout!! Wca-wheel chair accessible not what we wanted”
 of 5 bubbles kerryh846, 27 Mar 2017 | Read review
“Don't do the suites. Not worth the price. Limited water view. Bedrooms dark. No windows.”
 of 5 bubbles chcook1, 27 Mar 2017 | Read review
“Don't count on functioning elevators”
 of 5 bubbles TheDFamily1016, 26 Mar 2017 | Read review
5 of 5