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The Reach Key West, A Waldorf Astoria Resort

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Traveller (1553)
Room & Suite (538)
Pool & Beach (319)
Overview
  • Excellent39%
  • Very good27%
  • Average16%
  • Poor11%
  • Terrible7%
Travellers talk about
“casa marina”(419 reviews)
“natural beach”(42 reviews)
“private beach”(212 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star accommodation
All hotel details
Additional information
Offers from The Reach Key West, A Waldorf Astoria Resort
Special Offer: Double Points, Every Stay
Hotel deals
Offers from The Reach Key West, A Waldorf Astoria Resort
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
3 Sep4 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,070)
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3,645 results
Traveller rating
1,411
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584
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287
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1,411
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584
405
287
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All reviewscasa marinanatural beachprivate beachsister resortduval streetocean viewbeach staffsouthernmost pointlouie's backyardjet skipalm treeslaid backfew blocksconciergepopsiclespierdoorman
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1 - 5 of 3,645 reviews
A TripAdvisor Member
1
Reviewed yesterday

Was excited to stay in a top notch Hilton Waldorf Astoria hotel for our wedding night and day after. Totally disappointed ! Spent over 1200.00 for two nights .. dirty pool... over rated room with poor ocean view...lousy room service food! Dirty elevator that broke...More

Review collected in partnership with Waldorf Astoria
Thank A TripAdvisor Member
Response from PropertyAssociate, Manager at The Reach Key West, A Waldorf Astoria ResortResponded yesterday

Dear Guest, We thank you for your input. Congratulations on your wedding! We are so sorry to hear that you were disappointed with your time here. Know that we will look into these issues you described with cleanliness at the pool, room service, and the...More

Hotel's Favourite
Reviewed 18 June 2018

We enjoyed staying at The Reach for several reasons. It's part of the Hilton Group so we got to upgrade our room. Nice view. The lobby smelled fantastic because of a burning candle which I had to buy for home. It's in a great location....More

3  Thank ajtd1316
Response from PropertyAssociate, General Manager at The Reach Key West, A Waldorf Astoria ResortResponded 26 June 2018

Dear ajtd1316, It was a joy reading your kind words. Whether you are hoping to explore the stops and shops of Duval Street or prefer to catch the sunset from our secluded beach, The Reach provides guests with a plethora of inspiring opportunities. We hope...More

Reviewed yesterday

Hotel is suffering from maintenance issues. Air conditioning does not cool room, so if your expecting a cool nights sleep, wrong hotel. The beach was covered entirely with weeds and access was near impossible to swim. Pool was dirty. Painted surfaces though out and trims...More

Review collected in partnership with Waldorf Astoria
Thank zbail
Response from PropertyAssociate, Manager at The Reach Key West, A Waldorf Astoria ResortResponded yesterday

Dear zbail, We appreciate you leaving us with your thoughts. We're sorry to hear that you had these complaints about matinenance, your accommodations, and the pool. Feel free to reach out to us directly so that we may follow up about your time here. Hopefully...More

Reviewed 2 days ago via mobile

I booked 2 rooms months in advance 1 for my cousins visiting from France because of the beach. The second room for myself and my husband. I wanted a nice ocean view room. I called many times to confirm the price I was paying was...More

Thank JoanneJ2624
Response from PropertyAssociate, Manager at The Reach Key West, A Waldorf Astoria ResortResponded yesterday

Dear Joanne92624, Thank you for your comments. We are concerned to hear that you have experienced this issue with your booking and with your mattress. Please reach out to us directly so that we can address these issues in the timely manner that they deserve....More

Reviewed 2 days ago

We drove from Missouri, we arrived way early. We spoke with the hotel and asked about an early check in, about an hour later, they had our room ready. We had to leave a day early for a family emergency and they were generous enough...More

Review collected in partnership with Waldorf Astoria
Thank elise550
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About
Amenities
Top amenities
Pool
Restaurant
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$279 - US$657 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Ocean View Hotel in Key West
#4 Luxury Hotel in Key West
#7 Family Resort Hotel in Key West
#12 Classic Hotel in Key West
#13 Bay View Hotel in Key West
#18 Business Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$279 - US$657 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Ocean View Hotel in Key West
#4 Luxury Hotel in Key West
#7 Family Resort Hotel in Key West
#12 Classic Hotel in Key West
#13 Bay View Hotel in Key West
#18 Business Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1553)
Room & Suite (538)
Pool & Beach (319)
Dining (32)
Amenities (15)
Family and Play Areas (5)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
vnbond
23 June 2018|
AnswerShow all 4 answers
Response from jlsvr | Reviewed this property |
Yes! The concierge will set you up!
1
Vote
kahuna1959
4 June 2018|
AnswerShow all 2 answers
Response from ProfessorRathgar | Reviewed this property |
For driving in the streets? I'm sure your hotel concierge can advise
0
Votes
MarchVacation2011
14 April 2018|
Answer
Response from midwestnewy0rker | Reviewed this property |
No. It does not. We used Uber
1
Vote
Room Tips
"Stay at the hotel next door"
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"Stay Elsewhere"
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"check your rooms befor you book"
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"Ocean View if not you will be looking at the Garage."
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