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The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
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3,275 Reviews from our TripAdvisor Community

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Showing 2,931: English reviews
Frederiksberg, Denmark
Reviewed 17 July 2014

Nice hotel but compared to the price it is a bit disappointing. I would probably choose another hotel when I go back to Key West. The Hotel is pretty standard in every department even though the price level in general is high so we expected a bit more than we actually got.

Review collected in partnership with Waldorf Astoria
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Helpful?
3Thank Bo Christian R
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

We appreciate your feedback in regards to your recent stay at The Reach Resort. If you would like to discuss your stay please contact me directly at jennifer.tomasello@waldorfastoria.com. Your feedback in regards to your expectations of Waldorf Astoria Resorts has been shared with our management team. It is the feedback of guests such as you that assist us in the...

Tampa, Florida
Reviewed 16 July 2014

This hotel is in the perfect location. Walking distance to Duval Street and many tourist points of interest such as the Southernmost Point and Hemingway House. Our stay, however, was less than satisfactory for the price of the hotel and the attitude of the concierge. Upon checking in, we were greeted with disdain. Usually checking in is a really quick...

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Helpful?
3Thank deja_entendu
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Reach, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest apologies for the problems you encountered during check in. We do work hard to establish...

Philadelphia, Pennsylvania
Reviewed 15 July 2014

This has it all, location, luxury, yet laid-back and relaxing without feeling "out of place". Rooms are spacious, outside area is gorgeous. You can use two resorts (Casa Marina) which is one block away. Convenient to Duval as well as the action on the bayside. Rent bikes to get around, don't bother with a car rental.

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank BahiaMama02
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you so much for taking the time to post a review of The Reach Resort. We are delighted to learn that you enjoyed your stay with us. I agree that our bicycles rentals are a great and efficient way of getting around our beautiful island! We hope to see you again should you visit Key West in the future....

Reviewed 15 July 2014 via mobile

We checked in for an overnight stay. Reservations said it was the most beautiful natural beach. Failed to disclose that July is kelp month and the beach is buried in four feet deep seaweed with a nauseating stench. Couldn't use the pool because limited amount of chairs. Had to park the car 1/2 mile away and still pay separate parking...

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Helpful?
9Thank Despina M
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

We appreciate your feedback in regards to your recent stay at The Reach Resort. We review and utilize the feedback provided by all of our guests to improve the quality of the services we provide. We love our calm Key West waters, and to be part of the third largest coral reef system in the world, which offers so much...

Littleton, New Hampshire
Reviewed 14 July 2014

My husband and I recently stayed here for our honeymoon in June 2014. We were upgraded at check-in to a beautiful ocean-view suite, and champagne and chocolates were awaiting our arrival. The staff was great, especially the front desk agents; super friendly and genuinely nice. The Strip House restaurant was delish. Jill, our server, was outstanding. The Reach was truly...

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Helpful?
Thank Kelly M
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your review of The Reach Resort. It was our honor to be a part of such an important event in your new lives together, and I am glad that it was such a memorable stay. We will ensure that Jill is recognized for her outstanding service as well as the Front Desk staff. I hope that you...

Downingtown, Pennsylvania
Reviewed 13 July 2014 via mobile

It was expensive but worth it. My daughter had a great time on the beach and free popsicles and occasional water being sprayed on her to try and cool off. Our room had an awesome beach view. Parking was also not a problem.

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1Thank TJmustangTJ
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you so much for taking the time to review your stay at The Reach Resort. I am thrilled to hear that you enjoyed your time with us! Our pool staff does their best to make sure you are cooled off and entertained. We hope to see you again soon should you visit Key West in the future. Please do...

Palm Coast, Florida
Reviewed 12 July 2014

The hotel is showing its age and has dated furnishings. TV's are NOT digital. Bathrooms have no exhaust fans; hallway floors are worn and need painting. Use the beautiful beach...not on your life. There's 3 feet of rotting seaweed to walk through before you get to the water. It squishes thru your toes. Greeters at the front door are less...

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Helpful?
2Thank buvezvin
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

We are extremely sorry the resort did not meet your expectations. It is the feedback of guests such as yourself that assists us in the training of associates as well as continued maintenance of our facilities. If you would like to discuss your stay or if you should be in Key West again please contact me at cindy.acevedo@waldorfastoria.com for personalized...

Camberley, United Kingdom
Reviewed 8 July 2014

Great hotel with its own beach but spoiled by the fact that large amounts of sea weed had been washed on to the beach high tide area and the hotel would not clear it after each high tide. So to get into the lovely warm blue sea you had to walk through all this weed! Otherwise beach was clean and...

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Helpful?
Thank paulcc1611
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to respond regarding your recent stay at The Reach Resort. We are pleased to know that you had such an enjoyable visit. We look forward to welcoming you back to The Reach Resort sometime in the very near future. Cindy Acevedo Front Office Manager Cindy.Acevedo@waldorfastoria.com

Miami, Florida
Reviewed 7 July 2014

As a diamond, we received a comped split of sparking wine along with two comped drinks in the steak house (no food purchase required), a room upgrade (mini suite with zero views), and a box of cookies. The room was of decent size, and furnished casually. Service level at the front desk was excellent, valet welcomed us each time we...

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Helpful?
Thank Chris W
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

We appreciate your candid feedback and are glad you appreciate our service. We have shared your feedback in regards to your expectations of Waldorf Astoria Resorts with our management team. If you would like to discuss your stay or if you should be in Key West again please contact me at Cindy.Acevedo@waldorfastoria.com for personalized service. Cindy Acevedo Front Office Manager

new york
Reviewed 6 July 2014

This is an excellent hotel one block off the end of Duval Street, which is fine if you are able to walk long distances. Otherwise rent bicycles right at the hotel. Every staff member was very friendly and helpful. Our room was clean and well maintained. We took advantage of and enjoyed the Nespresso machine in the room every morning....

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Helpful?
1Thank SCWTmom
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your note. We are so glad you were able to enjoy our resort, its service, amenities and wonderful activities. We will certainly recognize the staff members that you've mentioned. We look forward to seeing you on a return visit! Cindy Acevedo Front Office Manager cindy.acevedo@waldorfastoria.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Price Range: $575 - $1,003 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
Hotel Style:
#8 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#12 Top resorts Hotel in Key West
#14 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Reach, A Waldorf Astoria Resort staff and other travellers.
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Questions? Get answers from The Reach, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont stay here”
 of 5 bubbles ColtonR, 22 Jan 2017 | Read review
“No room seems have any particular advantage at least afaik. check with the lobby.”
 of 5 bubbles sivav2017, 21 Jan 2017 | Read review
“All court yard rooms still have a great view of the ocean.”
 of 5 bubbles azonicb211, 19 Jan 2017 | Read review
“Choose a water view--higher is not always better - trees block views from some higher floors”
 of 5 bubbles Njfoil, 18 Jan 2017 | Read review
“Ask for Ocean View and room away from construction”
 of 5 bubbles ChicagotoArizona, 7 Jan 2017 | Read review
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