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The Reach Key West, A Waldorf Astoria Resort

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Traveller (1457)
Room & Suite (523)
Pool & Beach (306)
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Overview
  • Excellent40%
  • Very good27%
  • Average16%
  • Poor10%
  • Terrible7%
Travellers talk about
“casa marina”(421 reviews)
“natural beach”(42 reviews)
“private beach”(219 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Additional information
Offers from The Reach Key West, A Waldorf Astoria Resort
Special Offer: Double Points, Every Stay
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Offers from The Reach Key West, A Waldorf Astoria Resort
Special Offer: Double Points, Every Stay
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Rooms
5 Jun6 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (3,964)
There are newer reviews for The Reach Key West, A Waldorf Astoria Resort
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1,221 - 1,225 of 3,552 reviews
Reviewed 18 December 2015 via mobile

We have stayed in some amazing places, but The Reach is the top of our list. Key West is a bit of a reach for many people, but worth the effort! Impeccable service, attention to detail, fine dining, plush rooms, rare Key West ocean front...More

Thank cymichael
Response from Cindy A, Front Office Manager at The Reach Key West, A Waldorf Astoria ResortResponded 29 December 2015

Thank you for taking the time to respond regarding your recent stay at The Reach Resort. We are pleased to know that you had such an enjoyable visit. We look forward to welcoming you back to The Reach Resort sometime in the very near future.

Reviewed 17 December 2015

The Reach is a great hotel - we had a nice room with ocean view, large balcony, nespresso machines (now I'm a fan), and comfy bathrobes. Concierge was very helpful, staff very nice. We had the buffet breakfast which was delicious. What we love about...More

Thank msokie305
Reviewed 17 December 2015

WOW - a disappointment. When you stay at a Waldorf you expect the best .... not here, rooms are weak, service was poor and understaffed. The only on site bar closed at 10pm on a Saturday night. The rooms have balconies --- and guests drink...More

4  Thank MARQUETTEfan81
Response from Cindy A, Front Office Manager at The Reach Key West, A Waldorf Astoria ResortResponded 8 May 2016

Thank you for your review of your past stay with us. We appreciate your honesty, and your comments regarding specific areas of improvement that we need to address. Guest feedback and suggestions help us to continually better the guest experience and we have taken your...More

Reviewed 14 December 2015 via mobile

This is our third visit to this hotel. The staff are all friendly and our room was cleaned daily to a very high standard. It has a lovely beach and pool area. It's valet parking now which has changed since our last visit but did...More

Thank Jane M
Response from Cindy A, Front Office Manager at The Reach Key West, A Waldorf Astoria ResortResponded 16 December 2015

Thank you for taking the time to respond regarding your recent stay at The Reach Resort. We are pleased to know that you had such an enjoyable visit. We look forward to welcoming you back to The Reach sometime in the very near future.

Reviewed 9 December 2015

stayed here for a couple of nights reception staff were great and very helpful. Breakfast the food was good, staff could have been better had to ask for things more than once, when you are paying a premium for service you do not expect to...More

Thank beverley61
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About
Amenities
Top amenities
Pool
Restaurant
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$293 - US$582 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Spa Hotel in Key West
#12 On the Beach Hotel in Key West
#15 Top resorts Hotel in Key West
#18 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$293 - US$582 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Spa Hotel in Key West
#12 On the Beach Hotel in Key West
#15 Top resorts Hotel in Key West
#18 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1457)
Room & Suite (523)
Pool & Beach (306)
Dining (32)
Amenities (15)
Family and Play Areas (3)
Business Centre & Event Rooms (2)
Questions & Answers
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MarchVacation2011
14 April 2018|
Answer
Response from midwestnewy0rker | Reviewed this property |
No. It does not. We used Uber
1
Vote
Davidtw41
29 March 2018|
AnswerShow all 3 answers
Response from micahr2001 | Reviewed this property |
If I were you, I’d change to another hotel. While I know hotels & resorts usually don’t offer beach access in Key West, it’s not worth the stay here. The resort set up is such that none of the views are great (even the... More
1
Vote
iheartdm
26 February 2018|
AnswerShow all 3 answers
Response from Courtney K | Reviewed this property |
Not that I was aware of. All the cars I saw in and out were rentals or cabs drivers. The island is tiny, I suggest hailing a cab at the airport. (Note: Uber will be much more expensive)
0
Votes
Room Tips
"Most rooms are ocean view but that doesn't matter."
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"Rooms can be a decent walk from the elevator; if you have mobility issues asking for close to the elevator is..."
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"doesn't worth it's money anyway"
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"Request a room away from large balconies. These are areas that outdoor events are held and can be noisy."
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