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The Reach, A Waldorf Astoria Resort

Expedia.comUS$259*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$302*
US$259*
US$302*
US$259*
US$302*
US$259*
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The Reach, A Waldorf Astoria Resort
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3,504 Reviews from our TripAdvisor Community

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Showing 3,134: English reviews
Reviewed 14 November 2014

We had a great time staying at the Reach. The location is amazing and our room was super comfortable. Housekeeping seems understaffed, the housekeeper was typically ready to clean it between 4-5 pm after we'd come back after being gone all day and we're changing for dinner. The beach/pool attendants were awesome, especially Juan and Jamal who had a great...

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Helpful?
Thank Mkp04
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your note. We are so glad you were able to enjoy our resort, its service, amenities and wonderful activities. We will certainly recognize the staff members that you've mentioned. We look forward to seeing you on a return visit! cindy.acevedo@waldorfastoria.com

Bath, United Kingdom
Reviewed 14 November 2014

On arrival we were checked in super fast, our room was upgraded due to us getting married shortly after this short stay. Once arriving at the room a comlimentary bottle of champagne, chocolates and a card were waiting for us, what a brilliant start to our first visit to Key West! We love this hotel / resort, staff were very...

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Thank Kevin A
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for allowing us an opportunity to be a part of such a special event while you were in Key West! I know that it was a pleasure and a privilege to all of our staff members to be able to assist in making your stay enjoyable. Those employees will be recognized and we are so glad that they...

Woodbridge, New Jersey
Reviewed 12 November 2014 via mobile

This hotel is at the east end of the Duval street, which means you can walk for 20 min/ take a cab to the busy noisy section of the town and still relax when you come back. The private beach and friendly staff makes it even better. Will stay here again.

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Helpful?
Thank TravellingAmit
Muskogee, Oklahoma
Reviewed 12 November 2014 via mobile

Enjoyed my stay 90% of the time. The staff was awesome! The beach awesome!!!! Location awesome. Now to the rooms. Hotel needs a remodel. Saw large amounts of rust and worn furniture. I had read in other reviews that the fire alarm would go off at night. Well.... It didn't go of in the middle of the night. It was...

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Helpful?
Thank Flashrabbit
Madison
Reviewed 11 November 2014

The grounds are not very well kept. The housekeeping leaves 'clean' linens in an open sack on the floor in the outside breezeways for 8+hours before putting them in the rooms. Additionally, the overall cleanliness of the resort is questionable (they don't dust, the floors are perpetually dirty, dont sit on any chair without a cover). Ricardo at the pool...

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3Thank MommyLovesChanel
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to provide candid feedback regarding your recent stay at The Reach Resort. Please accept my apology for failing to meet your expectations while you were on property. Your comments have been shared with our property management in order to reexamine our operational procedures and assist in the retraining of our staff members. Jennifer Tomasello...

Aberystwyth
Reviewed 10 November 2014

Really nice hotel on a very well kept beach with great views over the ocean. Good quality dining pleasant helpful staff. Very short walk to Duval Street that's worth a walk up one side and down the other avoiding the cockrels on the way. Earnest Hemingways House a short walk and worth a visit. First appearances of stairways make it...

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Thank Robert R
Tampa, Florida
Reviewed 9 November 2014

When arriving at our room we found it to be,way to small for three people.The two beds were small singles. My daughter had to sleep on the floor between the two beds.The small desk had an old beat up chair. There was no sofa or lazy-boy, The beach was the smallest we had ever seen.Most of our vacation was spent...

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9Thank rockyny2014
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to provide us with such candid feedback regarding your recent stay at The Reach Resort. Please allow me to apologize for our property failing to meet your expectations. We offer several types of rooms on property and it would be a pleasure to assist you in finding more comfortable accommodations should you re visit...

Cincinnati, Ohio
Reviewed 9 November 2014

If you want a fantastic experience, spend a little extra money and stay next door at the Southernmost. Room was average. Bathroom vould have been cleaner upon our arrival. On the first full day, we were asked to let maintenance have access to our room for two hours to fix an electrical issue. Apparently the access to the box was...

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4Thank K6lly
Akron, Ohio
Reviewed 8 November 2014

Quality, well-maintained facility. Nice beach with a pier/gazebo and very good water views. Lobby, dining room and bar wait staff were professional, helpful and friendly. We enjoyed several breakfasts and dinners outdoors. Very good water views. Breakfast buffet was quite good with variety. Dinners were outstanding. Housekeeping very good, but not quite to the hotel's standards.

Review collected in partnership with Waldorf Astoria
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1Thank OWGandWife
London England
Reviewed 8 November 2014

The interior/exterior walkways of the hotel are max 3 star as are the outside doors of the rooms elevators etc.- needs upgrading looks a bit rundown. The room was very nice - nice outlook - bathroom only had a shower but everything was efficient & worked well. Lovely bathrobes - quite special & a N'espresso machine - wow! Had breakfast...

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Helpful?
2Thank Madeline34

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Price Range: $426 - $786 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
Hotel Style:
#10 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#14 Top resorts Hotel in Key West
#17 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Reach, A Waldorf Astoria Resort staff and other travellers.
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Questions? Get answers from The Reach, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask to be close to pool "city" view rooms are sometimes not looking onto a pretty view”
Writerwife, 17 May 2017 | Read review
“get a room looking over the courtyard and pool and beach”
E4466JKmichellel, 17 May 2017 | Read review
“If room size matters be sure to ask for a large room.”
hh5pammy, 17 May 2017 | Read review
“You should ask for a beach or pool view. We had a view of the loading area, and it was noisy at times.”
SaraD779, 15 May 2017 | Read review
“Stay In higher floors.”
guillermog754, 11 May 2017 | Read review
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Prices are for 1 room, 2 adults
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