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The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
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3,275 Reviews from our TripAdvisor Community

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Showing 2,931: English reviews
Sellersville, Pennsylvania
Reviewed 19 March 2014

This is an older hotel. We choose this hotel because of the private beach. The rooms are average, could use an update. The staff was very friendly and helpful. For the price of the room and the Astoria name I would have expected a more upscale hotel.

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Helpful?
3Thank pdhaines
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

We are extremely sorry the resort did not meet your expectations. It is the feedback of guests such as yourself that assists us in the training of associates as well as continued maintenance of our facilities. If you would like to discuss your stay or if you should be in Key West again please contact me at cindy.acevedo@waldorfastoria.com for personalized...

Chicago, Illinois
Reviewed 19 March 2014

While the building is somewhat dated we were upgraded to a ocean view suite (from an ocean view room) on our two-day stay. Had breakfast the first morning, food was fine, but too expensive. Second morning found a nice place in town. Staff was helpful. Location was excellent, on the beach, which is not the norm in Key West and...

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1Thank EdWroble W
Key West, United States
Reviewed 18 March 2014

This place was awesome! I rolled in on My Harley and it was a few days of no worries! These folks know how to take care of their guests! I was extremely satisfied with the room and cleanliness. The hotel staff was extremely courteous and helpful.

Review collected in partnership with Waldorf Astoria
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2Thank Christopher W
Philadelphia, Pennsylvania
Reviewed 18 March 2014

Don't get me wrong, the hotel is really nice. There is a all-but private beach with viewing jetty out into the water and the poolside area is excellent. It's just not /that/ good a place to warrant the name. It's certainly a good Hilton but even then I've been to way better appointed Hilton branded properties. The rooms were most...

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1Thank Mark0381
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

I would like to thank you for taking the time to share your observations regarding your recent stay at The Reach, A Waldorf Astoria Resort. We are using your feedback constructively with our management team to rectify the short comings you noticed. We thank you for caring enough to share your experiences. Cindy Acevedo Front Office Manager Cindy.acevedo@waldorfastoria.com

Sanford, Florida
Reviewed 16 March 2014

Planning a destination wedding is not easy; this is an understatement. However, the attention, care and service we received from The Reach, and specifically from Catering Manager Nicole Noyes, made our wedding planning and execution about as easy as it could possibly have been. Nicole and the staff at The Reach were always available for our numerous (also an understatement)...

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2Thank sarahpaul2014
Jesup, Georgia
Reviewed 16 March 2014

My wife and I were looking for a romantic get away. We had a couple tickets to burn so we flew down to key west to stay at the reach. The suite was great, the views spectacular. The service at the restaurant was poor at best. We sat down and waited 20 minutes and got no service, they said they...

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1Thank MEC314
Prairieville, Louisiana
Reviewed 16 March 2014 via mobile

The staff wasn't as nice as some Hilton's. Our king room was very small no bathtub (not a handicapped room) and you could hear everything from the outside to the ding on the elevator which was around the corner. Was supposed to be a courtyard room and we overlooked the street. The only good thing about this hotel was the...

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3Thank Mary R
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Reach, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest apologies for the problems you encountered while staying with us. We do work hard to...

Minneapolis, Minnesota
Reviewed 16 March 2014

The day before checking into The Reach, I stopped by the front desk to confirm my reservation and possibly check for an upgrade which I was willing to pay for. I spoke to Jennifer who very patiently checked reservations and availability and reported that the hotel was completely booked so an upgrade wasn't possible. I did confirm my King bed...

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2Thank ARubins
Carlisle,
Reviewed 15 March 2014

Great service- incredibly friendly staff, clean, and great location. The gym is awesome, with plenty of equipment. The pool and beach are open and not overcrowded. Lots of games and things to do. Nice to be able to use facilities at the casa marina, but the stuff at the reach is better. The staff is fantastic and obviously goes out...

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1Thank J Eliza A
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to respond regarding your recent stay at The Reach Resort We are pleased to know that you had such an enjoyable visit. We look forward to welcoming you back to The Reach Resort sometime in the very near future. Cindy Acevedo Front Desk Manager Cindy.acevedo@waldorfastoria.com

Imola
Reviewed 15 March 2014 via mobile

We enjoy our stay for 2 days in this excellent hotel. Perfect location, large room and bathroom. Professional service. A right location with a nice little beach with excellent service Good breakfast Close at hotel, short path on the beach, there is a fantastic restaurant for dinner.

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1Thank emisuper
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to respond regarding your recent stay at The Reach Resort. We are pleased to know that you had such an enjoyable visit. We look forward to welcoming you back to the Reach Resort sometime in the very near future. Cindy Acevedo Front Office Manager Cindy.Acevedo@waldorfastoria.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Price Range: $575 - $1,003 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
Hotel Style:
#8 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#12 Top resorts Hotel in Key West
#14 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Reach, A Waldorf Astoria Resort staff and other travellers.
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Questions? Get answers from The Reach, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont stay here”
 of 5 bubbles ColtonR, 22 Jan 2017 | Read review
“No room seems have any particular advantage at least afaik. check with the lobby.”
 of 5 bubbles sivav2017, 21 Jan 2017 | Read review
“All court yard rooms still have a great view of the ocean.”
 of 5 bubbles azonicb211, 19 Jan 2017 | Read review
“Choose a water view--higher is not always better - trees block views from some higher floors”
 of 5 bubbles Njfoil, 18 Jan 2017 | Read review
“Ask for Ocean View and room away from construction”
 of 5 bubbles ChicagotoArizona, 7 Jan 2017 | Read review
5 of 5
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