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The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
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3,451 Reviews from our TripAdvisor Community

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Showing 3,083: English reviews
Alexandria, Virginia
Reviewed 7 June 2014

The hotels location is great. You have your own beach. It only takes about 30 minutes to walk to Mallory square. It took us awhile to get service from the pool attendant.So we started going to the pool at the casa marina. Housekeeping was a little shabby. If you are going to book a Waldorf Astoria in key west pick...

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1Thank jtrice4848
Reviewed 6 June 2014

Recently my husband and I stayed at The Reach for the second consecutive year. We had such a wonderful experience the first time that we couldn't wait to return. Hard to believe but this time was even better. Our goal was to unwind and spend as much time near the water as possible. We definitely achieved that goal! Spent time...

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1Thank Margo G
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you so much for taking the time to review The Reach Resort, I am so happy to hear that you enjoyed your stay with us. I know both Morgan and Daniel will be thrilled to know that they were able to help make your stay with us wonderful. We look forward to seeing you on your next trip to...

GEORGETOWN
Reviewed 6 June 2014

In general, great location, very good service, very attentive staff, very clean. The mattress seemed old, with edges higher than middle. Room cost is a little high, acceptable, but the added costs will quickly increase your cost - $20/day resort fee, $20/day parking fee, and in spite of an emergency at home that required us to leave a day early...

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Thank FRAN N
Anacortes, WA, United States
Reviewed 4 June 2014

We had a absolute Awesome stay at the Reach Resort in Key West. The area was beautiful, the beach was full of beautiful people, and the sands and Service were TOP NOTCH. The Staff meet everything I asked for, even provided my Wife with a bottle of Champagne for our Anniversary. Key West was a awesome, the FURY ultimate adventure...

Review collected in partnership with Waldorf Astoria
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2Thank Jason S
Kansas City, Missouri
Reviewed 4 June 2014 via mobile

To start, my husband booked this trip in January. MONTHS ago. He had also called on a couple of occasions to check on things. During one recent phone call he was told that although they did not know room number yet, that we would have a courtyard view room. Upon arriving at approximately 2:30 we were told our room -...

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4Thank DLF527
Joshua B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you very much for taking the time to provide feedback concerning your recent stay here at The Reach. I'm very glad that Rony was able to accommodate you while you were facing such an unexpected situation. It is with the most sincere apologies that I extend this response to you, and I sincerely hope that you would be so...

Newbury, United Kingdom
Reviewed 4 June 2014 via mobile

We really enjoyed our time at The Reach. The welcome was fantastic and we really enjoyed our complimentary bottle of sparkling wine. We did pop over to Casa Marina to see if we were missing out on anything but actually felt The Reach was a much nicer size and a friendlier place. The breakfast at the Strip House is convenient,...

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1Thank Nicola082
Philadelphia
Reviewed 3 June 2014

It's hard to complain about a hotel on one of the few private beach spots in Key West. But the staff was hit or miss and for every nice feature there seemed to be something to detract from it, making the experience slightly above mediocre. Popsicles at 2 by the pool is a great idea. Having bikes to rent right...

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1Thank PhiladelphiaJordan
Joy30Joy30
Reviewed 3 June 2014

I've stayed at several Waldor Astoria properties that really knocked my socks off. This place left my socks perfectly in tact. The Pro's-Great location, incredibly friendly staff and the use of Casa Marina facilities. Cindy who works behind the front desk is AWESOME! The Nespresso machine in the room was a nice perk. The Con's-Our shower was clogged and the...

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2Thank Joy30Joy30
Reviewed 3 June 2014

We were so pleased with our stay at The Reach. Every staff member was so helpful and friendly! Our room #543 was on the top floor overlooking the ocean and had a private balcony. We enjoyed every aspect of our stay and would recommend it to our friends. We took 34 years to return to Key West. It looked a...

Review collected in partnership with Waldorf Astoria
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Thank eriks503
Baltimore, Maryland
Reviewed 3 June 2014

My friend and I traveled to Key West for a girlfriends weekend getaway and to celebrate our birthdays since we haven't traveled anywhere in several years. After reading several reviews on here, I still took the chance and made our reservation with The Reach and was able to utilize my hilton honors points for part of our stay. I can...

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2Thank A G

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Price Range: $449 - $885 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
Hotel Style:
#10 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#14 Top resorts Hotel in Key West
#17 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Reach, A Waldorf Astoria Resort staff and other travellers.
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Questions? Get answers from The Reach, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“request pool/ocean view and expect to pay for it.”
ernstrick67, 15 Apr 2017 | Read review
“Sea views or Garden Views would be better- though the rooms internally may be similarly equipped to a Key West view.”
WilliamS872, 12 Apr 2017 | Read review
“Use AAA to get a discount on the room. It can definitely be worth the $59 you'll save a lot more!”
dvelez3329, 11 Apr 2017 | Read review
“Ask for beach view or you will be looking at the staff parking lot.”
951DianeS951, 9 Apr 2017 | Read review
“Make sure it is not "City View" because it is not City View but rather a back street view and view of a some type of holding tank????”
AlcoholRep, 3 Apr 2017 | Read review
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