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    Crowne Plaza Key West La Concha

    430 Duval Street, Key West, FL 33040
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$51
    US$272
    US$221
    US$272
    US$221
    US$272
    US$221
    Traveller (286)
    Room & Suite (119)
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    Overview

    • Excellent33%
    • Very good33%
    • Average17%
    • Poor9%
    • Terrible6%
    Travellers talk about
    “rooftop bar” (30 reviews)
    “duval street” (197 reviews)
    “great location” (157 reviews)
    Free Wifi
    Pool
    Restaurant
    Bar/Lounge
    Fitness centre
    Spa
    4 Star Hotel
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    Offers from Crowne Plaza Key West La Concha
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    Silver Palms Inn
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    #13 of 51 hotels in Key West
     
    Margaritaville Key West Resort & Marina
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    The Marker Waterfront Resort
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    The Reach, A Waldorf Astoria Resort
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    Rooms
    7 May8 May
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    1 room, 2 adults, 0 children
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    Traveller rating
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    Reviewed 1 week ago

    We stayed at this hotel - Crowne Plaza Key West La Concha and I have to admit the property is really nice and comfortable. Rooms are very accommodating and comfortable - which is important to me. The staff incl. management were very nice, friendly and...More

    Helpful?
    Response from Mike R, General Manager at Crowne Plaza Key West La Concha

    Thank you for your review of La Concha Key West. I am happy to hear that you enjoyed our well-appointed accommodations complete with luxurious amenities. Our associates strive to make our guests feel right at home, and I am glad that we left a lasting...More

    Reviewed 1 week ago via mobile

    This is a great hotel! These people that complain are just not in touch with reality. The cardio gym has 3 treadmills and 2 ellipticals and are in great shape. It has a great view of key west. Location is right in the middle of...More

    Helpful?
    Response from Mike R, General Manager at Crowne Plaza Key West La Concha

    Thank you for the five-star review of La Concha Key West. I am delighted to hear that you took advantage of our fitness center, perfect for guests looking to keep their workout routines even while on vacation. We too love our location complete with stunning...More

    Reviewed 1 week ago

    This is a totally charming hotel and is a listed historical building of America. It is, located in the heart of Duval Street. Beautiful foyer with bespoke furnishings and relaxing alcoves and a bar that has happy hour serving great bite sized snacks, have the...More

    Helpful?
    Response from Mike R, General Manager at Crowne Plaza Key West La Concha

    Thank you for taking the time to review La Concha Key West. I am pleased to hear that you enjoyed the historic charm of our interior design complete with our prime location on Duval Street. I am thrilled that you were able to enjoy our...More

    Reviewed 1 week ago

    I have come to Key West for many years and usually look for places outside of town and rely on shuttle buses or taxis. This time I took my family and decided to stay downtown. I am also an Ambassador member of the IHG, and...More

    Helpful?1  
    Response from Mike R, General Manager at Crowne Plaza Key West La Concha

    Thank you for your kind review of La Concha Key West. I am delighted to hear that our location worked out well for you during you stay. We will be sure to share your compliments with our associates as they will be thrilled to have...More

    Reviewed 1 week ago

    Location absolutely cannot be beat. Everything is a short walk away and they also have a super handy and free shuttle that will take you to most of the places you want to go. Oh, and the lobby of this hotel is lovely. There you...More

    Helpful?4  
    Response from Mike R, General Manager at Crowne Plaza Key West La Concha

    I want to start by apologizing for the experience you had at La Concha Key West. as I am very disappointed to hear that we did not meet your expectations, as a positive guest experience is always the top priority. We do our best to...More

    Silver Palms Inn
    1,614 reviews
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    Margaritaville Key West Resort & Marina
    2,220 reviews
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    The Marker Waterfront Resort
    1,391 reviews
    #11 of 51 hotels in Key West
     
    The Reach, A Waldorf Astoria Resort
    3,451 reviews
    #46 of 51 hotels in Key West
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    Details
    • Price range
    • US$229 - US$464 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #10 Spa Hotel in Key West
    • #16 Luxury Hotel in Key West
    Photos
    Traveller (286)
    Room & Suite (119)
    Pool & Beach (53)
    Dining (43)
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    Questions & AnswersAsk a question
    Leo S
    Is parking available at the Hotel?
    21 February 2017|
    Answer Show all 3 answers
    Response from debfarns | Reviewed this property |
    Yes there is parking available. They park your car for you in the back lot. But I am sorry. I can not remember if they charge.
    1
    Vote
    dwight38
    is there a resort fee?
    15 February 2017|
    Answer Show all 3 answers
    Response from 917HelenP | Reviewed this property |
    no
    0
    Votes
    dpatonsr
    HI Mike R from the La Concha. I would like to point out that your hotel never offered a refund. Your hotel fought my dispute with the credit card company. It was only because I had screen prints of my booking that I prevailed and was able to have my $824 returned. I can only image how many people lost $1000's due to your website "issues". The lack of concern, lip service on my call, and determination to keep my money from both your hotel and your parent company makes a clear statement that the switch from a fully refundable deposit to a completely nonrefundable non changeable reservation was intentional. If you wanted to demonstrate that your hotel made a mistake, my reservation is still in your system. It would have taken you 5 minutes to find my email and send me a private message. Instead you post something for the public to see so that they will book your hotel but you do nothing to actually remedy the situation.
    8 February 2017|
    Answer
    Response from Adrian F | Reviewed this property |
    DPatonSr- Well said. I (and apparently a number of other people) had the exact same experience. Certainly, doesn't sound like an accident, especially given La Concha's ridiculous efforts to keep payment when they are "sold... More
    0
    Votes
    Room Tips
    "Some rooms are located inside with windows overlooking foyer, These rooms, while still very nice rooms do..."
    Read review
    "Select a 'junior' suite if you want a good size room."
    Read review
    "Do not book the historic side unless you are a tiny little person."
    Read review
    "Super quite room 336. Tight but well appointed and like having the couch and fridge"
    Read review