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La Concha Hotel & Spa

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La Concha Hotel & Spa
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926 Reviews from our TripAdvisor Community

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Showing 797: English reviews
Reviewed 28 June 2016 via mobile

Honestly we were only disappointed because the photos online make the hotel look larger than it actually is. It's very misleading. The bathroom was tiny. We had a king room with a Balcony. We were coming from Miami Intercontinental; La Concha is supposedly a "sister" hotel - our expectations were set high. Bed slept well though.

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1Thank Krissy M
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Thank you for reviewing La Concha Key West. I am sorry that our accommodations did not meet your expectations. We understand that our guestrooms are quite small compared to other properties due to the fact that we are a historic hotel. I am glad that you enjoyed our amenities including our plush bedding and do hope you might give us...

Reviewed 28 June 2016 via mobile

Hotel is managed very poorly. Unfriendly staff, bad housekeeping and room was terrible. The location is good but the hotel really needs a wake up call. The security is non existent. Can walk on the property from the back come in the back door not locked and no cameras. Can roam around the whole hotel including the gym which is...

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Helpful?
Thank Daniel D
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Thank you for your review of La Concha Key West. I am very sorry to hear about your experience during your stay with us and will surely be discussing your experience with my associates to see how we may avoid a similar situation in the future. We do appreciate this feedback as we continue to improve the guest experience and...

Garden City
Reviewed 25 June 2016

We booked from a hotel site which advertised bath/tub combination, king sized beds, and babysitting services (for an additional fee). Room(s) floors were dirty and customer service was awful both upon arrival and check out. We arrived later in the evening, my toddler found three sunflower seeds on the floor and the bathroom only had a shower. We dropped our...

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Helpful?
5Thank Jaymi C
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

I am very sorry to hear that your experience at La Concha Key West did not meet your expectations. I will surely address the housekeeping situation you experienced with my associates as this is unacceptable by La Concha standards. We do our best to keep our information quite transparent when it comes to amenities and accommodations and I will surely...

Reviewed 23 June 2016 via mobile

I have been staying at the La Conch hotel since Sunday, I am leaving today, and I had the best time here yesterday! I was by the pool all day and the bartender, Brook, was awesome! I ate lunch there, she attended to any and everything we wanted! Can't wait to come back!

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Helpful?
Thank Charish P
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Charish, thank you for your review of La Concha Key West. I am thrilled to hear about your wonderful experience at our restaurant and pool area. We will surely pass along your compliments to the team as they will be thrilled that they left a lasting impression on you. We look forward to your return! Regards, Mike Rice

London, United Kingdom
Reviewed 23 June 2016

We spent 2 days here last week. On checking out we were given an invoice for a higher room rate than we were quoted when we arrived and more than the advertised online rate. We spent a long time challenging this! Now, on returning back to the UK we find we've been billed twice on our credit card for the...

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2Thank 369laney
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Thank you for reviewing La Concha Key West. Please give our hotel a call as soon as possible if your bill has not been adjusted. I want to apologize for the mistake as this is unacceptable by La Concha standards. I hope that you will give us another chance to impress you in the future. Best, Mike Rice

Reviewed 23 June 2016 via mobile

Apparently earnest Hemingway stayed here! In our very room! But they would say that..... But seriously, this was a great hotel with great staff! They sorted us out for trips maps etc and would definitely return again!

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Thank simon w
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Simon, thank you for reviewing La Concha Key West. We have had many renowned historical figures, including Hemingway, enjoy La Concha given its historic status. Our associates are always happy to help our guests explore the best of Key West. We look forward to your return! Best, Mike Rice

Reviewed 23 June 2016

This trip our friends stayed here. I am now lucky because I can stay with my son. My son does the landscaping and praises the service and accommodations, so I convinced my friends Eric and Evonne and Cheryl and Chuck to stay there. We spent a lot of time there. I would recommend this place every time .

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Thank Patricia T
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Thank you for reviewing La Concha Key West. I am happy to hear that you had the chance to visit your son and enjoy our historic property. We appreciate your kind recommendation and look forward to your next stay! Best, Mike Rice

Glasgow, United Kingdom
Reviewed 22 June 2016

We stayed for 6 nights last week in la concha. It was a lovely hotel with very nice staff and a very relaxing atmosphere in the bar in reception. There were a few issues, the first is that they advertise a bar on the top floor which is part of the reason we booked this hotel but apparently this was...

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Helpful?
Thank annjhamilton
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Thank you for the kind review of La Concha Key West. I am happy to hear that you enjoyed our friendly associates and relaxing lobby and lounge area. I am sorry for the confusion regarding our rooftop and we are working to avoid a similar miscommunication in the future. We understand our rooms are much smaller than average however this...

Groningen, The Netherlands
Reviewed 21 June 2016

First of all the entrance is very difficult to find; we drove 3 times around the blocks. The bell man was a very unpolite, unhelpfull person that should be fired immediately. 2 cars were blocking the entrance and I should drive back were I was blocked by an other car. We asked him to park the car but we had...

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5Thank Rudi O
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Rudi, I am very sorry and surprised to hear about your experience at La Concha Key West. I want to apologize for the difficulty you experienced with finding our property however our concierge are always happy to help and provide clear directions - please keep this in mind for the future. I assure you that our associates have our guests'...

Houston, Texas
Reviewed 19 June 2016 via mobile

This beautiful hotel was a very pleasant surprise, as it looks quite unassuming from the outside. The very friendly and helpful staff in the reception made our stay special and breakfast was great!!! You really can walk to everything from here - we did not use the car at all during our stay. To be fair: Rooms and bathrooms are...

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Thank Anni S
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Anni, thank you for the kind review of La Concha Key West. It is great to hear that our associates' service exceeded your expectations and that you enjoyed our delicious breakfast in the lobby. I am thrilled that you enjoyed our luxurious amenities including our plush bedding and relaxing pool area. We appreciate your feedback and can't wait to have...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Built in 1926, home to luminaries like Hemingway, Truman, Tennessee Williams, The Crowne Plaza Hotel La Concha Key West is a unique and historic hotel located directly on Duval Street within walking distance of all major attractions, shopping, entertainment, and nightlife. Breakfast, lunch, Happy Hour and dinner served daily in 430 Duval. Go for a swim at our outdoor swimming pool and enjoy a cocktail at the pool bar. La Concha Hotel offers the most spectacular 360 degree view from our Top Spa or fitness center. Unwind and enjoy your favorite drink poolside, dine at 430 Duval, sip world-class wines at Wine-O, or stop by the concierge to plan out your next adventure. ... more   less 

Additional Information about La Concha Hotel & Spa

Address: 430 Duval Street, Key West, FL 33040
Region: United States > Florida > Florida Keys > Key West
Price Range: $329 - $655 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — La Concha Hotel & Spa 4*
Number of rooms: 160
Reservation Options:
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Also Known As:
Crowne Plaza Key West La Concha Hotel Key West
Key West Crowne Plaza
Hotel Style:
#10 Spa Hotel in Key West
#15 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from La Concha Hotel & Spa staff and other travellers.
42 questions
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Questions? Get answers from La Concha Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from ends of hallway if you expect or need internet”
 of 5 bubbles 699debrag, 27 Mar 2017 | Read review
“Be careful of booking on line”
 of 5 bubbles D2463GPwilliamd, 19 Mar 2017 | Read review
“stay somewhere else”
 of 5 bubbles 256nickm, 16 Mar 2017 | Read review
“Very small room for the price.”
 of 5 bubbles KristenS619, 14 Mar 2017 | Read review
“The balcony rooms are awesome for enjoying Duval St.”
 of 5 bubbles 333randyp, 14 Mar 2017 | Read review
5 of 5