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Courtyard Key West Waterfront

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517 Reviews from our TripAdvisor Community

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Showing 453: English reviews
Lincroft, New Jersey
2 reviews
Reviewed 3 weeks ago

The room was decent and comfortable. They are located on the busiest street in Key West. Sirens from ambulances all night......slept good the last night cause we were exhausted from lack of sleep on the others!

Helpful?
Thank mel8282016
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

First I would like to apologize for the noise issues you had during your visit. Hopefully you contacted one of the guest agents at the desk, in hopes to eliminate the issue. We do strive for 100% guest satisfaction and unfortunately during your stay we fell short of that goal. We will be passing your feedback around to the staff,... More 

Aberdeen, United Kingdom
Level Contributor
37 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 25 October 2016

We booked a family room...perfect for our needs..two double beds and a sofa bed..huge double room suite..with 2 bathrooms... Free shuttle bus takes you down to the docks for Duval Street and Mallory Square...no hassle looking for parking spaces. Hotel pool is heated and clean...but could do with some better evening lighting around the pool. Hotel staff very friendly and... More 

Helpful?
Thank Dunkee
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

Thank you for your review! The Courtyard was happy to have accommodated you during your stay. The double queen suite is the perfect room for families on vacation, bedroom area, living room area, and you have a 50/50 chance of two bathrooms. The shuttle really makes exploring down town hassle free. You can enjoy downtown without having to search for... More 

Palm Beach Gardens, FL
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 October 2016

Sarah-Jane at the front desk could not have been more friendly, professional, knowledgeable, helpful, and kind during our entire stay. Matter of fact I don't think she ever left the front desk...she was always there to help us with our crazy mixed up family requests!! Then again lots of staff were at the front desk and each of them very... More 

Helpful?
Thank gdsturgis
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

We are beyond happy to have been able to accommodate your stay! Also we are very happy that each and every person in your party enjoyed themselves. Sarah-Jane will be pleased to hear that she provided you exceptional service as well as the other front desk agents. The complimentary shuttle is usually what wins our guest over, upon booking reservations... More 

Gainesville, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 October 2016

Nice Clean Room, Perfect Shower! They got it right. Nice Staff and Shuttle to pick up and drop off at Docks/Shops so you can party and don't need a taxi to get back to hotel. Location was good. Parking limited and may not be close to your room.

Helpful?
1 Thank Fred07A
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

We got it right! On behalf of the Courtyard we try, guest satisfaction is our number one priority. The complimentary shuttle is one our favorite amenitie's offered, this shuttle provides all guest the access to travel to and from the down town area free of charge and safely. I mean its really not a vacation if you have to drive... More 

Boston, Massachusetts
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 13 October 2016

My wife and I are long time Key West visitors, three to four times a year and have always stayed at the same hotel there. The place was sold a couple years ago, staff was replaced and many changes were implemented that were not "long term customer friendly". I voiced my opinions to the new management, they listened, did nothing... More 

Helpful?
2 Thank Stormin1
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

WOW where to begin, First let me start by properly welcoming you to the Courtyard family! Happy customers are returning customers, and this is the type of guest experience we try to ensure each guest receives. Also we thank you for your loyalty and commitment to the Marriott brand. Trying something new is not an easy journey, so I am... More 

Brighton, United Kingdom
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 12 October 2016

We stayed at this hotel because it has a free shuttle bus in and out of town, every 30 mins from 9am to 22.45 every day, fantastic for evening out and having dinner and drink(no worries) We had a queen bed suite as three of us staying in the room, my friend and I had a queen bed each in... More 

Helpful?
Thank ritamg1
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

The Courtyard appreciates your review. Glad we were able to make your stay a memorable one. The complimentary shuttle we provide really does make for a stress free vacation, no hassle parking or fees. The double queen suite you booked accommodates up to 6 people, lots of room as well as privacy between bedroom and living room area. It seems... More 

Hanford, California, United States
Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 October 2016

We chose to stay here for the night and it was great. Like most of Marriott franchise, the staff were friendly, always seem to have new or clean carpet. My favorite is the pool and really good size jacuzzi with a bar nearby and large big screen tv in the pool area. It has free parking, lots of towels, comfy... More 

Helpful?
Thank Cath M
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

The Courtyard appreciates your recommending review. We have an excellent staff aboard and we will be sure to tell them about your review on the service provided. We run comparable and competitive prices against our brother hotel's , we do try to keep them low compared to most Key West hotels. Also our hotel is one of the few that... More 

2 reviews
Reviewed 30 September 2016 via mobile

We really had no complaints our stay was very nice. The room was very clean and smelled nice. The maintenance guy is very funny and helpful, he switched my fridge that wasn't cooling. The front desk was pleasant- thanks Saad. At the end of our stay we left a pair of boots behind, we were so upset about it. Right... More 

Helpful?
Thank Dianne C
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

The Courtyard greatly appreciates your review! We are happy that you had a wonderful stay with us. We will commend the staff on your behalf for a job well done, happy to hear your boots found there way home. Customer service is our number one focus and priority and we are very glad to have accommodated you. We hope you... More 

Level Contributor
4 reviews
3 hotel reviews
Reviewed 27 September 2016 via mobile

Love love love it.. Better than Key West... Spotless, clean, very nice pool and rooms.. Great view.. Highly recommend! Beautiful and I will definately return! I really think this place is better than Key West.. Same blue water.. Better people and service and prices!!

Helpful?
Thank Diane M
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

The Courtyard appreciates your review! Our Hotel is located in Key West, Weather your stay with us or another Courtyard we thank you for your loyalty to the Marriott brand. We hope in the future to accommodate your lodging needs here in the Key's! More 

Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 September 2016 via mobile

Excellent hotel with in 3 minutes from the air port. Exceptional service. Bar/pool area has a giant flat screen TV. Bar server John goes out of his way to ensure a pleasant visit. Beer prices are cheap. Smokers can smoke in the bar/pool area. Not a problem. Free shuttle to the town center is a plus, no cab/taxi bill unless... More 

Helpful?
Thank Charles C
CourtyardMgmtKW, General Manager at Courtyard Key West Waterfront, responded to this review

Thank you for your review of the Courtyard. We try our best to ensure our guest have the vacation they deserve with exceptional customer service! We offer the complimentary shuttle to our guest as one of the many amenties we provide for a relaxing vacation. We would enjoy if you stayed with us again, maybe next time around you will... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
We are a Key West hotel located on the Gulf of Mexico in the "New Town" section of Key West. Located within a 10 minute drive of any attraction on the island. We feature spacious guest rooms, including suites with a variety of room configurations including in-room Jacuzzis. Every room has free hi-speed internet access, iron and ironing board, hairdryer, coffee maker, cable TV and refrigerators. A Tiki Bar is located adjacent to our large outdoor heated pool and Jacuzzi or feel free to tan on our private sunbathing beach located behind our hotel. Join us in our Bistro featuring Starbucks and a wide range of breakfast items. Our Complimentary downtown shuttle service will drop you off and pick you up in the historic seaport; walking distance from Duval Street. Be sure to talk our our onsite concierge agent who can assist you with the many activities and history enriched attractions the island has to offer. ... more   less 

Additional Information about Courtyard Key West Waterfront

Address: 3031 N Roosevelt Blvd # 41, Key West, FL 33040-4015
Region: United States > Florida > Florida Keys > Key West
Price Range: $256 - $594 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Key West Waterfront 3*
Number of rooms: 68
Reservation Options:
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Also Known As:
Courtyard Key West Waterfront Hotel Key West
Key West Marriott
Key West Courtyard
Hotel Style:
#9 On the Beach Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Key West Waterfront staff and other travellers.
5 questions
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Questions? Get answers from Courtyard Key West Waterfront staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on Ground level are best. Walk out to the pool & awesome Tiki Bar outside. Second floor access is outside. Outside steps & catwalks.”
  • Two Queen Size Beds with awesome pillows Rm 203
  • Cable TV and Desk with free wifi, Small Fridge
  • From inside Rm 203 over balcony looking down to pool and Bar
 of 5 bubbles Fred07A, 18 Oct 2016 | Read review
“Request a room in the back of the hotel facing the pool or the gulf. The front rooms will hear noise from Route 1.”
 of 5 bubbles Stormin1, 13 Oct 2016 | Read review
“Our room overlooked the pool, was actually a living room and a bedroom. Upgraded for some reason.”
 of 5 bubbles localpatron1, 11 Sep 2016 | Read review
“Our room faced the pool and it was great.”
 of 5 bubbles AngelaS289, 3 Sep 2016 | Read review
“Request room at back or side of property”
 of 5 bubbles lorrainel491, 30 Aug 2016 | Read review
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