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Margaritaville Key West Resort & Marina

Expedia.comUS$262*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Margaritaville Key West Resort & Marina
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2,241 Reviews from our TripAdvisor Community

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Showing 2,064: English reviews
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Florida, United States
Reviewed yesterday NEW

Great location, friendly staff, food was average, the major complaint in our room a suite, was the lighting and the rough sheets. I would go again and stay because of the location, but Id bring lightbulbs, the lamps were very dim. The bathroom lighting was too bright. As for the sheets Id bring a bottom sheet and pillow cases. The...

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Helpful?
Thank barbarabK365OQ
Macungie, Pennsylvania
Reviewed yesterday NEW

Westin in Key West was a nice property, and very much has a Westin feel. Clean lines, simple and upscale. The Westin in Key West was recently purchased and rebranded as a Margaritavillehotel. It does not have the same fun and carefree feel as others. It feels like a Westin. Don’t get me wrong, it is a nice hotel. We...

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Helpful?
Thank MacungieJohn
Saint Louis, Missouri
Reviewed 3 days ago NEW

Nice resort with very friendly staff, nice extras: umbrella, robes, slippers for use during your stay, in room coffee, small refrigerator with free bottled water, great bath towels, good pool towels, complimentary poolside fruit kabobs and popsicles, morning coffee & OJ and afternoon virgin Mojitos (strawberry lemonade) in the lobby, (although they make it clear that they are charging you...

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Helpful?
Thank ratzkiamy
Management response:

Dear Guest, Thank you for your very and comments. The comments about the pool snacks were extremely enlightening and we will be making some operational changes to address this. You deserve a reward for the best suggestion of the month so please reach out to me to assist when you can visit again. Sincerely, Diane Schmidt General Manager

Port Saint Lucie, Florida
Reviewed 4 days ago NEW

Rooms are a well-decorated with convenient desk and reasonable number of outlets for modern travelers. Showers are large with rain style heads and upscale hand spray also. Internet is free but limited to 2 Mbps, still enough for email and browsing. Staff is customer focused and well-trained. Location is superb! Outdoor restaurant overlooks marina and nice view of the cruise...

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Helpful?
Thank Sailright
Management response:

Dear Guest, Thank you for your review and comments. I am sorry about the shortfall from the housekeeping service. We will use your comments to retrain the team. Sincerely, Diane Schmidt General Manager

Sarasota, Florida
Reviewed 1 week ago

We hadn't been back to Key West in 10 years and excited for the visit. What a disappointment! Paid for a room with a view and had a cruise ship every day!!!! Had to walk forever to get to our room from the elevator, however the room was very nice. This is a great locale but very disappointed.

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Helpful?
Thank 2islands2016
Management response:

Dear Guest, Thank you for your review and comments. I am hopeful you brought your dissatisfaction to the Front Desk or Manager on Duty so amends could be made. Please feel free to reach out via telephone, 305-294-4000 or email (diane.schmidt@margaritavillekeywestresort.com) so we can change your "DISAPPOINTED!" status. Sincerely, Diane Schmidt General Manager

Virginia
Reviewed 1 week ago

We have stayed at this hotel when it was the Westin and found the hotel to be much friendlier this time around. We had a very large 2 bedroom suite on the top floor with a pool view which was great as we had an ocean view once the cruise ships left in the evening. Be aware that you will...

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Helpful?
1Thank Eastc0ast
Management response:

Dear Guest, Thank you for your review and comments. I am glad the staff was friendlier than your last visit. We are in the process of upgrades and am sorry not everything was complete for your stay. Please do reach out to me directly for future stays and I will make sure we di all we can to make everything...

Bass Harbor, Maine
Reviewed 2 weeks ago

The staff here has set the bar on hospitality. When we checked in, we told them I was celebrating my 70th birthday. Not only did they upgrade our room to ground-level ocean view, but they did the same for our friends. The rooms were clean and the beds were very comfortable. While we were at the pool, they delivered a...

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Helpful?
1Thank Pat C
Management response:

Dear Guest, Thank you for your 5 Star review. I am glad you had a memorable birthday and since 70 is the new 50, I hope you will celebrate many more with us! Sincerely, Diane Schmidt General Manager

Chicago, Illinois
Reviewed 2 weeks ago

This hotel is in the perfect spot. The views are beautiful and the pool bar is AWESOME! The staff is so friendly. This hotel is also dog friendly, so we were able to bring our pups with us to stay, and the pool bar welcomed them with treats and water.

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Helpful?
1Thank Christi A
Management response:

Dear Guest, Thank you for your 5 Star review. And thank you for bringing your pups. We love our four legged guests! Sincerely, Diane Schmidt General Manager

Florida
Reviewed 2 weeks ago via mobile

My husband and I were excited to hear that a Margaritaville resort in Key West as we were planning a long weekend getaway. Aside from the name on the outsude, this resort has nothing that you could relate to the Margaritaville brand- not the onsite restsurants or pool menu/music or lobby or anything! It was so very disappointing- this was...

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Helpful?
Thank biscotti29
Management response:

Dear Guest, Thank you for your review and comments. We are in the process of property enhancements to better reflect the brand. I am sorry not all were complete for your stay. I hope you will give us another chance. I will be happy to assist with future arrangements. Sincerely, Diane Schmidt General Manager

Boston, MA
Reviewed 2 weeks ago via mobile

So I'll start off with saying this is a nice hotel. My room was very nice, bed was extremely comfortable, bathroom was clean and large. Service was good. One area it's lacking is atmosphere. You would expect a fun, active pool side bar but the bar here is almost a temporary setup about 10' long buried behind the trees. Not...

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Helpful?
1Thank JohnnyB234
Management response:

Dear Guest, Thank you for your review and comments. We are diligently working on the "social overhaul" you mentioned. That is the perfect description of what we are trying to do. I hope you will visit again and give us another chance as we complete our improvements. Sincerely, Diane Schmidt General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Dry Cleaning
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Ideally located right on the waterfront of Old Town Key West, just steps from the famous Mallory Square, and one block from Duval Street is the Margaritaville Key West Resort & Marina - a hub of relaxation and luxury in the middle of all of the excitement that Key West is famous for. Experience the beauty of the sparkling sea, access to water sports, and endless dining, shopping, and entertainment options all just steps away. Our marina is one of the three cruise ports in Key West welcoming cruise ships from around the world. Dine on fresh island cuisine, indoors, on a deck, or oceanside. Sip a cocktail and lounge by our outdoor pool surrounded by lush native plants, or take a launch to the nearby private beach on Sunset Key. Rejuvenation awaits in the serenity of our massage studio. ... more   less 

Additional Information about Margaritaville Key West Resort & Marina

Address: 245 Front Street, Key West, FL 33040-8313 (Formerly The Westin Key West Resort & Marina)
Region: United States > Florida > Florida Keys > Key West
Price Range: $447 - $810 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Margaritaville Key West Resort & Marina 4*
Number of rooms: 178
Reservation Options:
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Also Known As:
The Westin Key West Resort & Marina Hotel Key West
The Westin Key West Resort And Marina
Key West Hilton
Key West Westin
Hotel Style:
#8 Spa Hotel in Key West
#11 Top resorts Hotel in Key West
#14 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Margaritaville Key West Resort & Marina staff and other travellers.
24 questions
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Questions? Get answers from Margaritaville Key West Resort & Marina staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get water view”
Sailright, 19 May 2017 | Read review
“Don't pay for a room with a view!”
2islands2016, 15 May 2017 | Read review
“2 bedroom pool view suite on 3rd floor had an ocean view as well”
Eastc0ast, 13 May 2017 | Read review
“Ground level rooms have a beautiful view.”
546patc, 9 May 2017 | Read review
“We had a room right off the pool and pool side bar.”
miked356, 3 May 2017 | Read review
5 of 5
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US$262* /night
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Prices are for 1 room, 2 adults
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