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The Westin Key West Resort & Marina

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The Westin Key West Resort & Marina
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2,123 Reviews from our TripAdvisor Community

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Showing 1,952: English reviews
Reviewed 2 days ago NEW

I have been reading the most recent reviews and I have been coming to this hotel for years the same week and I just found out it is under new ownership and no 40% 2nd night stay? What happened to that great offer! Does that offer no longer exist?

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Helpful?
Thank JerseyShoreGirlsrock
Dallas, Texas
Reviewed 4 days ago NEW

Had a wonderful time here! The location is ideal, we did tons of walking and everything was easy to access. Pool was wonderful. We had breakfast here most mornings and always had great food and service. Beds are comfortable, rooms are spacious. You won't go wrong staying here!

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Helpful?
1Thank tlyp
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your 5 Star review. We really appreciate it. We are very excited with our transition to the Margaritaville Resort & Marina brand change and hope you will visit us again soon. Sincerely, Diane Schmidt General Manager

Fort Myers, Florida
Reviewed 5 days ago NEWvia mobile

If you want to stay in Key West and be in the center of everything, this is the place to stay! Just walk out your back door and watch the gorgeous sunsets at Mallory Square, where every night is a big party! Great restaurants, bars, shops, museums...whatever you'd like to do is a short stroll in just about any direction....

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Helpful?
Thank Pamela N
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your 5 Star review. We appreciate your comments and hope you will visit us again soon. Sincerely, Diane Schmidt General Manager

Franklin Lakes, New Jersey
Reviewed 5 days ago NEWvia mobile

Had dinner at this hotel outside on the water at sunset! Absolutely beautiful and great for people watching. The service was great and the food was excellent! We had drinks at the bar and then dinner for 10. Everyone enjoyed their meal and great wine choices! Enjoy!

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Helpful?
Thank Donna M
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your 5 Star review. We appreciate your comments on our great food and service as well as the location. Please visit again soon. Sincerely, Diane Schmidt General Manager

Sydney, Australia
Reviewed 1 week ago NEWvia mobile

The location of this hotel is amazing, I booked a king room with full water views. The Balcony looking right out to the sunsets. Mornings were interesting to wake up and look out on the balcony so see which and how many cruise ships were out there for the day (they all left prior to sunset). The location is great,...

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Helpful?
Thank JPM_Aust
Zurich
Reviewed 1 week ago via mobile

I am extremely carful with negative feedbacks, however this hotel deserves one. Beside the location there is nothing I can recommend on that hotel. There is a problem with the attitude of the staff, they don't know how to server and forget who is the client. It started already at the Check-in, the Asian girl had not clue what's going...

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Thank CSp S
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your feedback. We certainly take your comments seriously and will review your impressions with the staff to implement change. Sincerely, Diane Schmidt General Manager

Charlottesville, VA
Reviewed 1 week ago via mobile

As a Gold SPG member, we asked for an upgraded room. Although the manager would sell us an upgrade for $100 (1-bedroom), or $250 (for 2-bedroom), he would NOT consider a complimentary upgrade. It typically comes with gold level patronage. He said we had an ocean view. We did not. Felt slimy. We can hardly wait to check out tomorrow...

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1Thank Oceantics
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your review. The Manager on Duty was correct. Upgrades for Gold members are only for the best of the same room type booked and does not include suites. I am sorry you were disappointed. Sincerely, Diane Schmidt

Paris, France
Reviewed 1 week ago

ideally located in Key West. The hotel is at 10 min walk for every single place to see in Key West. From the hotel you have a wonderful view on the sunset. The beds are perfect, the rooms are well equipped but need to be refreshed. Not really good value for money.

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Thank Matthieu L
Reviewed 2 weeks ago

My husband and I have stayed here twice now. Once last April and once again over Thanksgiving. With the exception of the location, I can not think of another redeemable quality. Our room service came with the plastic still wrapped around the cold cuts (after nearly 2 hours of waiting), our room which was on the first floor facing the...

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7Thank Maggie S
Reviewed 2 weeks ago via mobile

Hotel was beautiful. Oceanfront room view is definitely clouded by cruise ships, but knew that before booking. Pool area is very nice, but not too much sun in the mornings due to shade from buildings and trees. The Sunday brunch was absolutely unbelievable!! The best brunch I have ever had.

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Helpful?
1Thank LisaMCandJimPR

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Natural beauty and local charm make the Westin Key West Resort & Marina a remarkable destination. Located on the waterfront in the heart of Old Town, this resort is positioned on the sunset side of the island within walking distance of famous Duval Street. It is also one of the country's largest private ports which welcomes cruise ships from around the world. As the only full-service resort in Key West to hold the AAA Four-Diamond rating since 1999, The Westin Key West Resort and Marina boasts a reputation of unmatched hospitality and offers an ideal setting for any occasion. ... more   less 

Additional Information about The Westin Key West Resort & Marina

Address: 245 Front Street, Key West, FL 33040-8313 (Formerly Hilton Key West)
Region: United States > Florida > Florida Keys > Key West
Price Range: $632 - $974 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Key West Resort & Marina 4*
Number of rooms: 178
Reservation Options:
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Also Known As:
The Westin Key West Resort & Marina Hotel Key West
The Westin Key West Resort And Marina
Key West Hilton
Key West Westin
Hotel Style:
#8 Top resorts Hotel in Key West
#8 Spa Hotel in Key West
#11 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Key West Resort & Marina staff and other travellers.
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Questions? Get answers from The Westin Key West Resort & Marina staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms offering sunset views are perfect.”
 of 5 bubbles 990matthieul, 14 Jan 2017 | Read review
“We had a balcony with some sea view but it was the view of cruise ships..they come in right there at the Westin...”
 of 5 bubbles O9764HIannea, 4 Jan 2017 | Read review
“Splurge on a room overlooking the water!”
 of 5 bubbles Rubyscharm, 31 Dec 2016 | Read review
“our room was quiet on the west side of the hotel”
 of 5 bubbles oddrim, 21 Dec 2016 | Read review
“Ask for a room facing the pool!”
 of 5 bubbles Stingray93, 19 Dec 2016 | Read review
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