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The Westin Key West Resort & Marina

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The Westin Key West Resort & Marina
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2,088 Reviews from our TripAdvisor Community

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Showing 1,920: English reviews
Reviewed yesterday NEWvia mobile

I wish I had read more of the reviews for this hotel before staying here... This hotel is sorely in need of an update. The rooms are small, sparsely decorated, lack plugs for charging electronics (I had to unplug the coffee pot), have old fashioned noisy air conditioners and generally look rundown. The Westin website does mention that their marina...

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Helpful?
Thank TravelPlanner56
Washington DC, District of Columbia
Reviewed 5 days ago NEW

Slightly overpriced however very nice property. Drinks at the bar were very nicely made. I loved the giant lounge chairs at the pool...beautiful sunset. Rooms were clean but a little dated...(there were cigarette butts on my balcony) Overall very enjoyable!

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Helpful?
Thank aeiss02
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your review and feedback. I am very sorry about the cigarette butts on your balcony and will work with the Housekeeping Team to make sure that does not happen again. You will be happy to know we are in the process of planning a major room renovation project. Please book us again and see the...

Philadelphia, Pennsylvania
Reviewed 5 days ago NEW

We just returned from a five day trip to Key West and stayed at the Westin. This is our third time visiting at this property. This time we traveled with another couple and shared a two bedroom suite. From the moment of our arrival we had a wonderful experience as we have on each of our visits. The front desk...

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Helpful?
Thank lgvillari
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your 5 Star review and your kind comments. I will share your shout-outs to Aneisha and Diana with them as well as the rest of the team. Please include us in future travel plans and as always, please let me know if I can be of assistance. Sincerely, Diane Schmidt General Manager

Reviewed 1 week ago via mobile

Staff was very friendly. Pool and pool bar staff were wonderful. Sunsets were enjoyed from the roof top over the pool. Rooms very clean. The Sunday brunch buffet was lavish but at $44/ per person we felt it to be very pricey. Good location to stay for convenience to Duval Street, the Aquarium and Shipwreck museum, also quick walk to...

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Helpful?
1Thank Diana R
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your review and comments. We will look at our policy for poolside dining and see if we can come up with an alternative. There is very limited space but we will brainstorm. Thank you for bringing the issue to our attention. Please do try us again. Sincerely, Diane Schmidt General Manager

Chicago, IL
Reviewed 1 week ago via mobile

We enjoyed our visit to this hotel. I don't think there is a better location in Key West. It's right near everything but quiet at the same time. Staff was wonderful and did a great job making our stay enjoyable. Pool is beautiful.

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Helpful?
Thank Travelingfam228
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your 5 Star review. We agree. Our location cannot ne topped! I hope you will visit again. Sincerely, Diane Schmidt General Manager

Reviewed 1 week ago via mobile

We are on night 4 out of 5 here. There's been nothing outstanding about our stay, but we have relatively few complaints, so I can recommend staying here. Being right on a marina, there is a massive cruise ship docking each day at around 8 a.m. that obscures our ocean view, but we are not in the room during the...

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Helpful?
Thank Liz W
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your review and feedback. I am sorry we missed the WOW factor with your stay. Please reach out to me directly for future reservations and I will do my best to get your next review to be a 5 Star. Sincerely, Diane Schmidt General Manager

New York City, New York
Reviewed 1 week ago

Met expectations. Prime location makes getting to everything very easy. Cruise ship blocking the view is a little annoying (so probably doesn't make sense to get oceanfront view), but you're likely off exploring anyway so it's not an issue. The staff were all extremely helpful and friendly. Rooms were all well maintained and very spacious.

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Helpful?
Thank cosmoj2015
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your review and comments. I am sorry we did not wow you enough for a 5 Star review but we will continue to strive for that rating from all guests. We hope you visit again. Sincerely, Diane Schmidt General Manager

Islamorada, Florida
Reviewed 1 week ago via mobile

We stayed over Thanksgiving. The staff were well trained friendly and accommodating. Big improvement from last year. Great job management, huge improvement. Food was also excellent. Look forward to staying again

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Helpful?
Thank Cliff2069
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your 5 Star review! We appreciate your feedback. Please let me know anytime we can assist for those future travel plans. Sincerely, Diane Schmidt General Manager

SFO
Reviewed 1 week ago

We stayed on the top floor overlooking the restaurant and pool, just beautiful, bed was comfortable and room was clean with all necessities.. The staff were very helpful and breakfast there is amazing...pool is a great temperature and the little beach is nice but more like a pond as it has no waves ...very romantic place

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Helpful?
Thank Todayistheday63
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your review. We appreciate the time you took to share invaluable feedback with us. Sincerely, Diane Schmidt General Manager

Reviewed 2 weeks ago

Travelling to Key West for our anniversary, so we decided to splurge on a waterfront hotel. We requested a waterfront, ocean view room with a balcony, and selected a more expensive room to meet that request. While the hotel was pretty, and the room was clean and modern and comfortable, there was absolutely no view. Each morning, a cruise ship...

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Helpful?
3Thank phillieheart
Diane S, General Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest, Please excuse my delay in responding but I have been researching with the team to see if I could get more specifics about you and your stay. At this time, we are uncertain about your circumstances. I am sorry your stay was less than perfect and that you would not stay with us again. I would love to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Natural beauty and local charm make the Westin Key West Resort & Marina a remarkable destination. Located on the waterfront in the heart of Old Town, this resort is positioned on the sunset side of the island within walking distance of famous Duval Street. It is also one of the country's largest private ports which welcomes cruise ships from around the world. As the only full-service resort in Key West to hold the AAA Four-Diamond rating since 1999, The Westin Key West Resort and Marina boasts a reputation of unmatched hospitality and offers an ideal setting for any occasion. ... more   less 

Additional Information about The Westin Key West Resort & Marina

Address: 245 Front Street, Key West, FL 33040-8313 (Formerly Hilton Key West)
Region: United States > Florida > Florida Keys > Key West
Price Range: $473 - $1,308 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Key West Resort & Marina 4*
Number of rooms: 178
Reservation Options:
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Also Known As:
The Westin Key West Resort & Marina Hotel Key West
The Westin Key West Resort And Marina
Key West Hilton
Key West Westin
Hotel Style:
#8 Spa Hotel in Key West
#8 Top resorts Hotel in Key West
#11 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Key West Resort & Marina staff and other travellers.
13 questions
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over a year ago
Bemidji, Minnesota
4 months ago
ft lauderdale
over a year ago
Bradenton, Florida
over a year ago

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Questions? Get answers from The Westin Key West Resort & Marina staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor great views”
 of 5 bubbles Todayistheday63, 27 Nov 2016 | Read review
“Our suite was not in the main building but in the annexe. Marina/ harbour view recommended.”
 of 5 bubbles Coc1948, 24 Nov 2016 | Read review
“We like the rooms buy the pool the best.”
 of 5 bubbles Bob5432, 14 Nov 2016 | Read review
“Garden view over looking the pol is the best value.”
 of 5 bubbles N147NWmikec, 11 Nov 2016 | Read review
“We stayed in #309 which overlooked the general pool area and had a partial view of the water.”
 of 5 bubbles jerrilucky13, 8 Nov 2016 | Read review
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