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Gaylord Palms Resort & Convention Center

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Traveller (2774)
Room & Suite (506)
Pool & Beach (150)


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Just minutes from Central Florida's world-famous theme parks, including Walt Disney World, Universal Orlando and Sea World, the 1,416-room Gaylord Palms Resort & Convention Center is the ideal destination for leisure and business travelers alike. This spectacular resort in Kissimmee, Florida features 4.5 acres of beautifully manicured gardens and themed environments beneath a signature glass-covered atrium. On-site leisure and recreation opportunities abound with the Cypress Springs Water Park, featuring a double FlowRider and drop slide in addition to a multi-level treehouse water playground; the adults-only South Beach Pool; Forbes Travel Guide's Four Star Relache Spa & Salon; Wreckers Sports Bar, featuring a two-story sports screen; and a 24 hour fitness center. And with eight restaurants and lounges ranging from fine dining at Old Hickory Steakhouse to casual poolside fare at SandBar, Gaylord Palms offers something for every appetite.
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Property amenities
Fitness Centre with Gym / Workout Room
Room Service
Free Internet
Adult pool
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Good to know
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Full view
47Car recommended
Grade: 47 out of 100
912Restaurantswithin 10 km
302Attractionswithin 10 km
100Room tips
Traveller rating
  • 2,239
  • 1,569
  • 686
  • 386
  • 305
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Popular mentions
Stayed for a week long sales meeting. Atrium was very pretty, that's about it. 1. It's not within walking distance of anything. They definitely know that, as all the shops gouge you. A packet of almonds is $9. A tiny tube of aloe cream is $10. A phone charging cable is $17 if
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Response from GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center
Responded yesterday
Dear Wintercat2, We are disappointed to hear about your dissatisfaction with your recent stay. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay. Your valued feedback highlighted a number of areas for improvement that I have since shared with our Resort Management team, who join me in offering their apologies for their team’s shortcomings. Rest assured, we are constantly reevaluating our pricing structure to ensure we remain in line with other Orlando area resorts. Once again, thank you for providing feedback that will ultimately help improve our overall procedures and effectiveness. We hope you choose to stay with us again whenever your travels bring you back to Kissimmee so that we can provide you with a premium Resort experience that not only meets, but exceeds your expectations.
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We didn't stay on the property, but visited to attend the annual ICE event. I had read mixed reviews about whether it was worth it, but we absolutely loved it. The theme was the movie Christmas Story and we were blown away by the artistry and detail of the ice sculptures. It
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Barely got the room done one day, didn’t get coffee tray and cups replenished, bed was just straightened out. Desk clock didn’t work, unplugged it and left for staff to replace, sat there for two days. I don’t know what they use to wash bed sheets, woke up every morning with
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Response from GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center
Responded 4 days ago
Dear Caminantenoaycamino, First and foremost, thank you for your valued feedback. We are disappointed to hear you did not enjoy your recent stay with us to the fullest. We are proud to offer our valued Guests a world-class experience, and apologize for not providing this during your recent stay with us. Please rest assured that your feedback will be shared with our Food and Beverage and Housekeeping Leadership to ensure your concerns are taken to heart and addressed. We thank you once again for your feedback, and sincerely hope you will elect to join us once again if your travels ever bring you back to Kissimmee
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This weekend my kid and I visited the Gaylord Palms resort. In the hotel, there are a series of ecosystems my kids had a blast exploring. Also, there were many slides that they rode including a large blue slide from which the bottom would fall out. Overall this was an amazing
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The hotel is big! , a choice of restaurant outlets, nice amenties for all ages. Staff is friendly , however Front office person misled me when she promised me that she would give a room overlooking the city , however ended up by a room overlooking inside which was noisy at night
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Breakfast on the balcony
Photo provided by managementGaylord Palms Resort & Convention Center
Guest room
Photo provided by managementGaylord Palms Resort & Convention Center
Guest room
Photo provided by managementGaylord Palms Resort & Convention Center
Guest room
Photo provided by managementGaylord Palms Resort & Convention Center
Guest room
Are the pools heated?
Yes, they are. There are hot tubs in the 18+ area also.
1 vote
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Mears is the transportation service that works that area. The hotel does not have a shuttle. Go Uber or Lyft they are the most reasonable. down load the apps
0 votes
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I’m sorry I have no idea. Contact the hotel.
0 votes
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I didn’t use the shuttle for that but the shuttle areas was always busy. The parents and children waiting were always happy. They didn’t seem to ever wait longer that I do for a shuttle or taxi elsewhere.
1 vote
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1.3 miles. 3 minutes by car
1 vote
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"Atrium rooms are apparently very noisy. Outside rooms, the windows don't open."
"Room overlooking the inside garden are noisy at night. take a room in a high floor overlooking the city"
"atrium view is best"
"Make dinner reservations in advance!"
"Go elsewhere"
US$222 - US$506 (Based on Average Rates for a Standard Room)
gaylord palms hotel kissimmeegaylord resortgaylord palms resort orlandogaylord palms orlando
United StatesFloridaCentral FloridaKissimmee
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