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Gaylord Palms Resort & Convention Center

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4,287 Reviews from our TripAdvisor Community

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Showing 4,158: English reviews
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San Antonio, Texas
Reviewed yesterday NEW

Nice staff for the most part and Vic from room service was excellent in helping me find a vegan option on the room service menu. Aside from that and one night manager trying to accommodate a vegan when only one vegan option existed in the entire hotel kitchen, my experience was not great. Obviously no vegan options, no option to...

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Helpful?
Thank kearyo
Reviewed yesterday NEWvia mobile

The Gaylord Palms is a beautiful hotel with so much to do. The lobby floor has shops, restaurants, alligators, snakes and so much more! Check in was easy and pleasant. Our room was very comfortable with a balcony overlooking the amazing lobby floor. I would recommend requesting a room without a connecting door- our "neighbors" came in very late and...

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Thank LoveMyGators
Reviewed yesterday NEW

I did not stay at the hotel (was sold out) but attended a conference there just yesterday. I was in need of a quiet spot to take an important call and a young lady named Kelly within the Conference Coordinations office offered up her team's internal conference room for as long as I would need it. Most hotels can offer...

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Helpful?
Thank Benjamin B
Miami, Florida
Reviewed 2 days ago NEW

This place portrays great shows and conventions. The service is above standard, we would recommend it. Food is a bit pricey for what it is but the service more than compensates for it. During convention time it might get overcrowded for a family looking for relaxation. Overall: thumbs up!

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Helpful?
Thank Venezuelanfamily
Montreal, Canada
Reviewed 2 days ago NEW

I just returned from a 2 night stay for business purposes at this location. Like other Gaylord hotels it is visually appealing and a fun place to walk around. They have an incredible looking water park that I thought my daughter would have loved if she was with me. Heck, I would have loved it if I wasn’t there on...

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Thank David L
Reviewed 2 days ago NEW

I highly recommend this venue for a place that has a vacation feel, it is 4 acres under air conditioned glass. Big kids pool, and separate adult pool. There is a resort fee. Wonderful convention venue too. Good WIFI. However, three days in a row, room service is a huge challenge. 30 minutes to have someone pick up the phone...

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Helpful?
Thank Cori H
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Dear Cori H, Thank you for taking time out of your busy schedule to provide us with feedback from your recent stay. We are happy to hear you enjoy visiting our resort along with all of the unique amenities we offer our guests. We are, however, disappointment to hear about your experience with our In-Room Dining service. I can assure...

New York City, New York
Reviewed 3 days ago NEW

We spent the weekend to celebrate a birthday, and this was our first visit to Gaylord Palms. Everyone onsite was friendly for sure, but our best contact by far was with LJ who works in the office. He was extremely professional and savvy, a combination that really brought our experience to another level. My boyfriend enjoyed his March Madness and...

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1Thank MichelleNYC27
Langhorne, Pennsylvania
Reviewed 3 days ago NEW

Stayed for only 1 night. This hotel was very neat - it had the WOW factor when you walk in and walk around the premises. It had shops, restaurants, frozen yogurt, outside fire pits, alligators, pools, waterpark - it had everything and it was pretty neat to walk around to look at it all. Its a very big hotel and...

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Helpful?
Thank melbiemel
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Dear melbiemel, Thank you for taking the time to comment on your recent stay with us. We sincerely apologize we were unable to keep the "wow factor" alive throughout your entire visit. Please be assured that your comments are not taken lightly and they will be reviewed with the appropriate personnel. Again, thank you for your feedback which allows us...

Tampa, Florida
Reviewed 3 days ago NEW

Went for a night for my daughters 4th bday after a day trip to disney. We hadn't been in 2 yrs - but everything looked the same. we still had quite the long wait to check in - which blows my mind in a huge hotel like this. just 2 front desk clerks with about 8 of us in line...

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1Thank badams141
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Dear badams141, Thank you for taking the time to share your feedback regarding your recent stay. We are deeply disappointed to hear you did not enjoy your entire experience and that we were unable to provide you with a memorable experience we strive to provide each of our guests. I can assure you, we take all feedback we receive seriously...

Fort Lauderdale, United States
Reviewed 3 days ago NEW

I have a convention there every year. It is a great place to visit and has everything you want or need. Make reservations for the restaurants ahead of time. There is so much to do that everyone in the family can be occupied while I attend meetings.

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Helpful?
Thank Steven B

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just minutes from Central Florida's world-famous theme parks, including Walt Disney World, Sea World and Universal Orlando, the 1,406-room Gaylord Palms Resort is the ideal destination for leisure and business travelers alike. This spectacular resort features 4.5 Acres of beautifully manicured gardens and themed environments beneath a signature glass-covered atrium. On-site leisure and recreation opportunities abound with the Cypress Springs Family Fun Water Park, featuring a multi-level water playground and four water slides; the adults-only South Beach Pool; Forbes Travel Guide's Four Star Relache Spa & Salon; Wreckers Sports Bar, featuring a two-story sports screen; and a 24 hour fitness center. And with eight restaurants and lounges ranging from fine dining at Old Hickory Steakhouse to casual poolside fare at SandBar, Gaylord Palms offers something for every appetite ... more   less 

Additional Information about Gaylord Palms Resort & Convention Center

Address: 6000 W. Osceola Pkwy., Kissimmee, FL 34746-4414
Region: United States > Florida > Central Florida > Kissimmee > Gaylord Palms Resort and Convention Center
Price Range: $283 - $558 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gaylord Palms Resort & Convention Center 4*
Number of rooms: 1416
Reservation Options:
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Also Known As:
Gaylord Palms Hotel Kissimmee
Gaylord Resort
Gaylord Palms Resort Orlando
Gaylord Palms Orlando
Gaylord Palms Resort & Convention Center Kissimmee, Florida
Hotel Style:
#3 Spa Hotel in Kissimmee
#3 Business Hotel in Kissimmee
#4 Luxury Hotel in Kissimmee
#5 Romantic Hotel in Kissimmee
#8 Top resorts Hotel in Kissimmee
#12 Family Hotel in Kissimmee
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Questions & Answers

Here's what travellers have asked, with answers from Gaylord Palms Resort & Convention Center staff and other travellers.
59 questions
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Questions? Get answers from Gaylord Palms Resort & Convention Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose higher floors”
 of 5 bubbles Venezuelanfamily, 28 Mar 2017 | Read review
“Enjoyed the balcony with atrium view”
 of 5 bubbles MichelleNYC27, 27 Mar 2017 | Read review
“ask for atrium view - we had parking lot :(”
 of 5 bubbles badams141, 27 Mar 2017 | Read review
“I like an outside room. Some nights the atrium can be noisy.”
 of 5 bubbles 389stevenb, 27 Mar 2017 | Read review
“Join the Marriott frequent users club and build points toward getting a free room upgrade.”
 of 5 bubbles S8616MPpaula, 26 Mar 2017 | Read review
5 of 5