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Gaylord Palms Resort & Convention Center

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Gaylord Palms Resort & Convention Center
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4,175 Reviews from our TripAdvisor Community

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Showing 4,048: English reviews
Naples, Florida
Reviewed yesterday NEWvia mobile

Went to the Gaylord to celebrate my wife's birthday, and just get away for a couple days. The place is quite impressive from a size standpoint. The hotel has a lot to offer in the way of variety, lots of shops and places to dine.. the room.was nice overlooking the atrium in the everglades section. We were on the first...

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Thank NaplesDiner31
Jackson, Michigan
Reviewed 4 days ago NEWvia mobile

This is a decent hotel for families looking to escape the craziness of Disney Resorts. It is a massive complex with tons of dining and entertainment options. I suppose the best part is the massive pool and water park that are included in the price of the room. The rooms are very basic, pretty small and with a decent bathroom....

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Thank andrew_branham
Chicago area
Reviewed 4 days ago NEW

This a beautiful property! The rooms are very nice. The atrium area is outstanding! The convention center is very good. This could be a world class resort/convention destination but misses the mark. We spent 3 days there for a meeting this week. My only complaint was with staff. This property has a huge opportunity for improvement in this regard. I...

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Thank Lolafin
Lakeland, Florida
Reviewed 5 days ago NEWvia mobile

My daughter's volleyball team played in a tournament at the Gaylord Palms in Kissimmee and it took hours to exit their extremely overpriced parking lot. On top of paying $22.00 to park we waited in line, with all of the other families exiting the venue , for over an hour just to get out of the parking lot! This is...

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1Thank DanShupsky
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Dear DanShupsky, Thank you for taking the time to share your feedback. We sincerely apologize about your experience here at the resort. We are using your experience to help correct the areas of opportunity mentioned. Thank you again for taking the time to share this with us and I hope we get the chance to welcome you back soon. Sincerely,...

Roanoke, Virginia
Reviewed 5 days ago NEW

Of course the kids loved the waterpark (free and included), but this place is almost too big. Resort fee. Parking fee. High rates unless you get a deal. I'd say come once to see it and all they offer (most have another fee - shows, special events, ice show) but stay elsewhere next time. It's too big. (I've stayed at...

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1Thank JoeyCB
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Dear JoeyCB, We sincerely appreciate the time you took to comment on your recent stay. We are glad to hear that you found our pools very nice as well as the resort. We are, however, deeply disappointed to hear that you were not satisfied with your entire experience. We strive to ensure each customer has a flawless guest experience and...

Madison, Wisconsin
Reviewed 5 days ago NEW

This hotel was a tremendous let down for our family Christmas. I know this sounds crazy so I will list the issues. 1. Upon arrival we find out there is a $22 per day parking fee. I just looked at their website, and this is disclosed on the website, but in small print. I made my reservation on the phone,...

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1Thank Chris H
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Dear Chris H, We sincerely appreciate the time you took to comment on your recent stay. We are deeply disappointed to hear that you were not satisfied with your entire experience. We strive to ensure each customer has a flawless guest experience and we’re very sorry we did not provide this for you. Please be assured that your comments are...

mike031
Reviewed 5 days ago NEW

Stayed there last month on Xmas Eve! Our room was located at the Everglades Section of the Resort, vey spacious and clean with reliable Wi-Fi access. Great place, great water park for kids to enjoy! We also witness the lighting of their Xmas Tree! Kids also enjoyed the Ice and Snow Tubing (during Xmas only)! Will stay there again!

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Thank mike031
A TripAdvisor Member
2 reviews
1 helpful vote
Reviewed 6 days ago NEWvia mobile

We live in South Florida, we go to Orlando many times a year. For New Years we picked Gaylord, We loved all the restaurants (great food) and we had fun at the swimming pool.BUT on our last day when we woke up we realized mixed on the sheets there was a UNDERWEAR! We slept with somebody else's underwear mixed with...

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1Thank A TripAdvisor Member
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

We appreciate the time you took to comment on your recent stay. We sincerely apologize about your experience here at the resort. The level of service you experienced is certainly not our standard. Please be assured that your comments are not taken lightly and they will be reviewed with the appropriate personnel. Again, thank you for your feedback which allows...

Jacksonville, FL
Reviewed 1 week ago

I can say enough about this property. I use this as a "not to far from home" getaway. I am a single mom of 2 boys and this place has it all for such reasonable rates. The kids did anything from playing outside at thier very own water park (no additional fees) to exploring the incredible atrium with alligators, fish,...

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Thank stacyssite
Niceville, Florida
Reviewed 1 week ago

We spent a few days at the Gaylord Palms after Christmas, specifically to attend their ICE! attraction and related activities. Overall the resort is incredible - it's massive and there's a lot to take in. Our room was quite nice too - very spacious, clean, lots of storage, and almost a "like new" condition. We really enjoyed our visit. The...

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Thank lionfan91

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just minutes from Central Florida's world-famous theme parks, including Walt Disney World, Sea World and Universal Orlando, the 1,406-room Gaylord Palms Resort is the ideal destination for leisure and business travelers alike. This spectacular resort features 4.5 Acres of beautifully manicured gardens and themed environments beneath a signature glass-covered atrium. On-site leisure and recreation opportunities abound with the Cypress Springs Family Fun Water Park, featuring a multi-level water playground and four water slides; the adults-only South Beach Pool; Forbes Travel Guide's Four Star Relache Spa & Salon; Wreckers Sports Bar, featuring a two-story sports screen; and a 24 hour fitness center. And with eight restaurants and lounges ranging from fine dining at Old Hickory Steakhouse to casual poolside fare at SandBar, Gaylord Palms offers something for every appetite ... more   less 

Additional Information about Gaylord Palms Resort & Convention Center

Address: 6000 W. Osceola Pkwy., Kissimmee, FL 34746-4414
Region: United States > Florida > Central Florida > Kissimmee > Gaylord Palms Resort and Convention Center
Price Range: $359 - $609 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gaylord Palms Resort & Convention Center 4*
Number of rooms: 1406
Reservation Options:
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Also Known As:
Gaylord Palms Hotel Kissimmee
Gaylord Resort
Gaylord Palms Resort Orlando
Gaylord Palms Orlando
Gaylord Palms Resort & Convention Center Kissimmee, Florida
Hotel Style:
#3 Business Hotel in Kissimmee
#3 Spa Hotel in Kissimmee
#3 Luxury Hotel in Kissimmee
#5 Romantic Hotel in Kissimmee
#8 Top resorts Hotel in Kissimmee
#12 Family Hotel in Kissimmee
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Questions & Answers

Here's what travellers have asked, with answers from Gaylord Palms Resort & Convention Center staff and other travellers.
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Questions? Get answers from Gaylord Palms Resort & Convention Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a handicap accessible room which is very spacious.”
 of 5 bubbles lionfan91, 10 Jan 2017 | Read review
“Request a floor above the 3rd if you want a view.”
 of 5 bubbles acc20162016, 10 Jan 2017 | Read review
“Get an atrium view, beautiful views.”
 of 5 bubbles Tex8405, 10 Jan 2017 | Read review
“Don't Stay Here!”
 of 5 bubbles Haqu1, 10 Jan 2017 | Read review
“Lots of children are left on their own to run around the main center of the atrium, the area near the everglades section is quieter.”
 of 5 bubbles jhtoome, 9 Jan 2017 | Read review
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