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I am a regular visitor to Lake Mary. I stay at The Westin 2x a year. We really like the area and rooms. That being said this time they missed the mark.
The room had an odor of an unused room that took 2 days...More
We drove down from Saint Augustine to spend a full day and evening at The Wizarding World of Harry Potter. We knew we would need a place to sleep but didn’t feel the need to pay resort fees for amenities we would not use at...More
1 Thank Donna R
Response from Kim K, Assistant General Manager at The Westin Lake MaryResponded 5 January 2018
Dear Donna R,
Thank you for staying with us and we appreciate your feedback. I am so happy that you and your family enjoyed your visit and we look forward to having you as our guest again in the future.
From the front desk to breakfast we were looked after by pleasant professional staff. Hats of to Ian and Ethan made us feel more than welcome. Reasonable rate easy access and rooms clean. Would recommend.
Thank Gordon S
Response from Kim K, Assistant General Manager at The Westin Lake MaryResponded 3 weeks ago
Dear Gordon S,
Thank you for staying with us and for sharing your comments. We are very happy that you enjoyed your stay, and we look forward to serving you again in the future.
Our overall stay was pleasant. We are platinum premier members with Marriott so we spend lots of time in hotels and this hotel met expectations. This Westin location was ok for our needs on this trip since it was a combination of business/vacation. The location...More
My wife and I are frequent travelers, and we know what a nice hotel is all about. This is why we were 'shocked' to find out that Westin allows pets!!! We've even stayed at this particular Westin several times before, and never have we seen...More
1 Thank B E G
Response from Kim K, Assistant General Manager at The Westin Lake MaryResponded 12 March 2018
Dear B E G,
Thank you for staying with us, and I am very disappointed to learn that your stay was not all that it should have been. We are a pet-friendly hotel and I truly apologize that you were not aware. We brought to...More
Response from HOCKEYMOM12 | Reviewed this property |
Pool towels are not great, but they are poolside. The lounges are there too - not many lounges and they are an older style. This pool area is not conducive to spending a day at the pool. Also, the hot tub was not working for... More
Pool towels are not great, but they are poolside. The lounges are there too - not many lounges and they are an older style. This pool area is not conducive to spending a day at the pool. Also, the hot tub was not working for the 3 days we were there in March.