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All reviewsfree laundryfront deskstove topstudio suitefull kitchenjust like homestayed here for two nightslaundry roomseparate bedrooma great staygreat roomnight staycomfortable roomdefinitely stay here againvanessadishwasherorlando
My issue with them is that I paid a week in advance so my card doesn't get a hit on it, then they went ahead and hit me for a week on my card anyways. Had to get that back. THEN the day clerk decided...More
Thank Kev L
Response from cndllakemary, Manager at Candlewood Suites Lake MaryResponded 4 days ago
Thank you for your review and I am sorry for the problems you encountered during your stay. I understand how big of an impact it can be when a billing error occurs. Due to your particular situation we have changed the way the staff handles...More
I had a studio suite, which was nicely decorated. They had 'to go' breakfasts - you know, an apple, a muffin and granola, something like that - but I did not try those as I brought my own food. This place was very clean. The...More
1 Thank Maria M
Response from cndllakemary, General Manager at Candlewood Suites Lake MaryResponded 16 March 2018
Thank you for your review! We love hearing you had a pleasant stay and enjoyed our newly renovated rooms. We are happy to announce that since your stay we have new luggage carts available to guests. We also have comforters in all of our...More
Stayed here for one night...full kitchen...bed comfortable and enough space for an air mattress my family of 4 plus friend were comfortable. Pool area nice too. Free laundry convenient so we could wash uniforms. I’d stay again.More
1 Thank Leslie F
Response from cndllakemary, Manager at Candlewood Suites Lake MaryResponded 30 May 2018
Thank you for choosing our hotel during your time in Lake Mary. While your stay was short I am happy to hear that you were able to enjoy some of our amenities including our free of use laundry room. Our studio with a queen...More
I stay here 5 nights microwave didn't work maintenance never came to fix it couldn't sleep good can hear the cars in the highways all day and night a.c. in the hallways leaking water right in front of my room pool dirty 2 star will...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Lake MaryResponded 22 April 2018
Thank you for staying with us for almost a week! I'm sorry to hear about the inoperative microwave and the disturbance you felt from the highway. Your feedback will enable our hotel to improve soundproofing. We hope that you will give us a...More
Rented a suite for 1 night, for a local getaway with my partner.
Would have been ok but found big black hairs in the neatly folded white sheets. Picked them out to use bed. Nasty!
Room was not even beach side but smelled old and...More
1 Thank James M
Response from IHGService, Guest Relations Manager at Candlewood Suites Lake MaryResponded 16 April 2018
Hi James M,
Thank you for posting a candid review. We appreciate you choosing our hotel! I'm sorry to hear about the challenges that accompanied your visit, particularly with the air conditioning and the bedding. This does not reflect the high standard of cleanliness and...More