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Hilton Garden Inn Lakeland

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Hilton Garden Inn Lakeland
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547 Reviews from our TripAdvisor Community

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Showing 545: English reviews
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Reviewed 1 week ago via mobile

Hotel was okay. A bit out of the way. Clean. Housekeeping was a bit slack in restocking bathroom stuff. They serve food but didn't feel comfortable with trying it. Staff was standing offish when we walked through the lobby

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Helpful?
Thank Joann W
Cathy D, Night Auditor at Hilton Garden Inn Lakeland, responded to this review

Thank you for providing us feedback from your stay. It seems as if we fell short of our goal of exceeding your expectations. Your feedback will be used to improve the service our guests receive, and we hope you will give us another chance to earn back your trust on a return visit in the future.

HOTEL’S FAVOURITE REVIEW
Reviewed 8 November 2016 via mobile

This hotel is used to handling groups and it shows. The staff is efficient, the meeting room perfectly set up and food is delivered on time, which means a large group can simply do whatever they came to do. The rooms are a bit aged, and the linens could have been a bit more crisp, but the room was clean...

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Helpful?
Thank Sanfordtraveler
About Hotel's Favourite Review
Cathy D, Auditor at Hilton Garden Inn Lakeland, responded to this review

WOW! Thank you for such an Amazing review! We definitely look forward to serving you again in the future.

Reviewed 1 week ago

....nice hotel conveniently located near the airport and not too far from the convention hall downtown....nice rooms, friendly staff, delicious breakfast and all at very reasonable rates -- stayed here while visiting the recent clock convention and would highly recommend this place...

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Helpful?
Thank Peter B
Cathy D, Night Auditor at Hilton Garden Inn Lakeland, responded to this review

Thank you for sharing your feedback with us, and we are pleased that you enjoyed your stay. We look forward to serving you again in the future.

Reviewed 1 week ago via mobile

They are lovely, but no coffee or a pitcher of water in lobby, coffee hidden in pantry, wanted to charge for pods of coffee, continental breakfast $6.00, buffet breakfast $11.00 No bench or chair out front for smokers, rooms clean, beds comfy, bathroom tiles need bleach as there was a little mold, but overall nice.

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Helpful?
Thank Brooklyn Girl N
Cathy D, Night Auditor at Hilton Garden Inn Lakeland, responded to this review

Thank you for taking time to review our hotel, we are pleased to see that overall you enjoyed your stay. I'm sorry for your frustration that coffee is not sitting out 24/7, but we only have it made in large quantities during breakfast hours when the demand is high , in order to assure the freshest possible coffee for our...

Florida
Reviewed 3 weeks ago

Very nice hotel. Restaurant has a very limited menu. Not much to choose from but what the have is Ok. If you don't have a car there's nothing within walking distance. I ate at the lounge and the bartender, very pleasant lady, was working alone and got swamped. Was serving the restaurant and the bar by herself and the place...

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Helpful?
Thank Tom02825
Cathy D, Night Auditor at Hilton Garden Inn Lakeland, responded to this review

Thank you for taking time to give us your review. We are pleased that you enjoyed your stay, and hope to see you again in the future!

Lakeland, Florida
Reviewed 3 weeks ago

Staff was excellent, rooms were spacious and very clean, and loved that the hotel was conveniently located in the middle of Tampa and Orlando. The food was excellent in the restaurant and the overall experience was top notch!

Review collected in partnership with Hilton Garden Inn
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1Thank jennifertL8286SX
Cathy D, Night Auditor at Hilton Garden Inn Lakeland, responded to this review

Thank you for your awesome review!! We are so pleased that you enjoyed your stay, and hope you will continue to choose us for your lodging needs when in the area .

Atlanta, Georgia
Reviewed 3 weeks ago

Staff was helpful in directing us to restaraunts, attractions, shopping areas. Rooms were neat and tidy. Breakfast at the hotel was superb, service top notch. I will stay here again. Friendly welcome at check in.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Taxman64
Cathy D, Night Auditor at Hilton Garden Inn Lakeland, responded to this review

Thank you so much for your awesome review! We are so pleased that you enjoyed your stay, and we look forward to having you again soon.

Tampa, Florida
Reviewed 3 weeks ago

If you fly in to Lakeland Linder - this is your hotel. We walked from the FBO! The staff here was great and they have an excellent bar area. Our room was ok and they had a little bit of mold in the bathroom. The beds also seemed a little worn out. The location was very nice and the staff...

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Helpful?
Thank jderb
Cathy D, Night Auditior at Hilton Garden Inn Lakeland, responded to this review

Thank you for your review of our hotel, and appreciate the mentioning our awesome staff in your review. We look forward to serving you again in the future.

Lakeland, Florida
Reviewed 5 weeks ago

Room is dirty. Took over twenty minutes to deliver simple eggs (waiter comment - I have no idea what is going on back there), poor housekeeping. Cannot get a returned phone call. Not horrible but not sure why you would stay there

Review collected in partnership with Hilton Garden Inn
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Thank Z2311WQmg
Cathy D, Night Auditor at Hilton Garden Inn Lakeland, responded to this review

Thank you for sharing your experience so we can can improve for the future. Rest assured we take your feedback seriously and would like to speak with you so we can address your concerns. Please contact our GM Mark Clausen directly at 863-647-0066 ext 5001. or mark.clausen@hilton.com . I hope you will give us another chance to win back your...

Pensacola, United States
Reviewed 18 January 2017

A nice overall experience, but touch bases with the hotel to ensure the accuracy of your reservation, when booking on line. The staff was able to adjust for the misunderstanding with the online reservation but was at my inconvenience. I booked through Hilton Honors, but there was still a misunderstanding.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 67alfredl
Cathy D, Night Auditior at Hilton Garden Inn Lakeland, responded to this review

Thank you for your review, and I'm glad we were able to correct the misunderstanding from the online booking for you. We are pleased to see that overall you were satisfied once here at the hotel, and we look forward to serving you again in the future.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Laundry Service

Additional Information about Hilton Garden Inn Lakeland

Address: 3839 Don Emerson Dr, Lakeland, FL 33811-1238
Region: United States > Florida > Central Florida > Lakeland
Price Range: $189 - $364 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Lakeland 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Hilton Garden Inn Lakeland Hotel Lakeland
Hilton Lakeland
Hotel Style:
#1 Family Hotel in Lakeland
#2 Romantic Hotel in Lakeland
#4 Business Hotel in Lakeland
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Lakeland staff and other travellers.
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Port Saint Lucie, Florida
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Questions? Get answers from Hilton Garden Inn Lakeland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“call to find out when the dinner dance is happening.”
 of 5 bubbles 62juneg, 3 Dec 2016 | Read review
“I don't have a preference”
 of 5 bubbles 469rickc, 6 Mar 2016 | Read review
“higher floors best, with traffic from Drane Field road being pretty loud if you are on ground floor facing the road.”
 of 5 bubbles danmatk, 20 Jan 2016 | Read review
“there are free and paid wifi. 213 was not a bad room even being close to the elevator”
 of 5 bubbles TereK660, 16 Jan 2016 | Read review
“Anywhere in the hotel is fine”
 of 5 bubbles 469rickc, 17 Nov 2015 | Read review
5 of 5