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Imperial Swan Lakeland

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Imperial Swan Lakeland
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165 Reviews from our TripAdvisor Community

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Showing 164: English reviews
Quincy, Florida
Reviewed 29 April 2015 via mobile

Traveled down to visit Legoland, after staying at another did of a hotel closer we decided to try this. The photos looked nice and we figured a little drive time would be a trade off for a better stay. I requested a smoke free room as we have an allergic child, we were assured one, not a problem. But they...

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Helpful?
1Thank fullofquirks
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

fullofquirks, I wanted to reach out to speak to you regarding your review. I am so very sorry about your experience. We do have smoking areas outside as we have ashtrays and the bar next door requires guests smoke in those areas. The early check out should not have been a problem and I'm sorry if the correct response wasn't...

Ocala Fl
Reviewed 25 April 2015

while attending a dogshow we stayed here , great rooms , friendly staff , elevator , the only pittfall, no grass to X a dog, breakfast looked oke , did not use it , quite area and everything very clean

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Helpful?
Thank eldb
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

eldb, Thank you for your review and we are so happy you enjoyed your stay. Being a pet-friendly hotel, we certainly enjoy our four-legged friends. I have sent your thoughts on to our GM and hopefully we can provide a bigger area for the pets! Hope to see you again soon!

Fort Lauderdale, United States
Reviewed 3 April 2015

Super cheap and super gross. Simple cleaning would have worked wonders. Nothing was clean. Most things were in disrepair or stained or had holes. I was afraid to touch anything. Sink leaked. Girls in the next room were given a plunger when they told the desk their toilet was clogged. Really?

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Helpful?
3Thank Susan M
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Susan M, I am so sorry about your stay and truly would like to personally apologize. We want every guest that walks thru our doors to leave happy. Since your stay, we have been working tirelessly with making upgrades here. We hope that we can gain your trust back and welcome you in so that you may see the changes....

Reviewed 3 April 2015

We stayed one night (April 2015) in a very clean, large & quiet King room on the fourth floor. Everything was functional but found the hotel to be out dated and in need of many minor repairs. The sheets and towels were well worn and thin. Desk staff was efficient and friendly. Free parking garage.

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Helpful?
Thank Marian D
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Marian D, Thank you so much for taking the time to review your stay here at the Imperial Swan! We are right smack-dab in the middle of numerous upgrades and cannot contain our excitement about finally unveiling them to the public. This is an older hotel and the cosmetic issues are being addressed. Wallpaper is coming down and fresh paint...

Satellite Beach, Florida
Reviewed 20 March 2015

My husband and I were celebrating our 35th wedding anniversary and also was in town for an event. We called and made reservations for one of our most important days (anniversary) to be booked at this hotel. The front desk was very courteous and accommodating and when I explained that that one night was our anniversary night they cheerfully chimed...

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Helpful?
1Thank Brenda C
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Brenda C, As I am certainly happy hearing about how our front desk staff handled the situation, I am very concerned about the issues with the room. Having said that, I know it has been a little bit of time since you and your husband last stayed, but we have gone thru so many upgrades since. We hope that you...

Toms River, New Jersey
Reviewed 6 March 2015

Went to check in and the clerk was about as intelligent as a box of rocks. I gave them my card to put their "hold" on for the room. They ended up putting TWO holds on that card because that bubble headed moron ran it twice, and after bickering with Rosa the next day about it, she still refused to...

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Helpful?
2Thank Veronica B
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Veronica B, I am very sorry about your experience and I remember dealing with you at the desk directly myself. I remember proceeding to apologize about the issues you faced and did my very best to try to resolve the issues. The "holds" were a simple mistake that was made. I certainly hope that you received that money back shortly...

Baldwin, New York
Reviewed 4 March 2015

At the check in process I should have know to run. We checked in to the front desk with someone who was definitely incapable of running the front desk. He told us he would take our luggage because there was no parking due to the bar crowd.( keep in mind my husband is handicap and it was noted with the...

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Helpful?
2Thank TINKERBELLA2007
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Tinkerbella2007, I can't begin to apologize enough about your stay/review of our hotel. The employee you dealt with upon check in was def let go. That being said, I am uncertain to why the fire alarm went off and apologize for that inconvenience. Glad there wasn't an actual fire and it's better to be safe than sorry. I say that...

Fishkill, New York
Reviewed 24 February 2015

My wife and I stayed here for 5 nights with my senior softball team. Front desk and manager Jackie were very friendly. My room (528) had issues. The faucet dripped, the toilet didn't flush very well, and housekeeping was exceptionally bad. Our room was only cleaned and made up 2 times. In one case our used towels were taken but...

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Helpful?
Thank joe_b_88
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Joe_b_88, I am so very sorry about the issue you faced during your stay here. Housekeeping should be done daily, no doubt. If there was a "Do Not Disturb" on the door in the AM, it is the responsibility of said housekeeper who is assigned that floor/room, to go back after lunch to see if they can get to the...

Reviewed 19 February 2015 via mobile

I contacted the front desk about an unauthorized authorization on my Amex. Denise at the front desk acknowledges her mistake and logs it in her ledger for the manager Rosa to correct in the morning. This manager was unwilling to correct the mistake even after her employee admitted to charging the wrong credit card. All Rosa said was the the...

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Helpful?
1Thank Marlon G
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Marlon G, I am sorry to hear of your displeasure with one of our staff members during your stay. I would also like to inform you that the said employee has since left the company. I hope you can come back to see the difference in professionalism and courteousness that all our staff gives to each guest. We certainly thank...

Reviewed 18 February 2015

Stayed one night (had been scheduled for 2) at the Imperial Swan. The hotel is beyond "tired". Towels were nearly see through, floors were dirty and the parking garage seemed dangerous. The garage had no lighting, the elevators did not work and honestly I was anxious about our safety. We moved the next day to the Hilton Garden about 5...

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Helpful?
1Thank Casey P
Nick B, Director of Sales at Imperial Swan Lakeland, responded to this review

Casey P, I would first like to thank you for taking the time to write a review based on your stay here with us. That being said, the hotel has and still is going thru a litany of upgrades that are very visible. It all can't be done at once granted, but I assure you, you would be able to...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
Whether you’re here to stay a night or a week, we can accommodate all of your needs. Not only do we have Executive Suites with Jacuzzi tubs, located steps away from our luxurious King size beds, but we also include couches with pull out sleepers, for that extra guest! You don’t have to worry about being able to keep in touch or catch up on news highlights with our complimentary high-speed internet connections and state of the art phone systems. Our goal here is to pamper your every need whether you are here for a business trip or a family get away! ... more   less 

Additional Information about Imperial Swan Lakeland

Address: 4141 S Florida Ave, Lakeland, FL 33813-1626 (Formerly Sheraton Inn Lakeland)
Region: United States > Florida > Central Florida > Lakeland
Price Range: $155 - $369 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Imperial Swan Lakeland 3*
Number of rooms: 168
Reservation Options:
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Also Known As:
Imperial Swan Lakeland Hotel Lakeland
Imperial Swan Hotel Lakeland
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Questions & Answers

Here's what travellers have asked, with answers from Imperial Swan Lakeland staff and other travellers.
3 questions
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over a year ago
Baldwin, New York
over a year ago

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Questions? Get answers from Imperial Swan Lakeland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a suite which were on other side of the hotel, possibly quieter due to less traffic”
 of 5 bubbles syrusg2016, 13 Jun 2016 | Read review
“don't get a room over the lounge where the live band plays!”
 of 5 bubbles CAROL523, 6 Jun 2016 | Read review
“Ask for a suite”
  • Torn blankets
 of 5 bubbles stevenk379, 10 Feb 2016 | Read review
“Any room should be nice enough if you aren't near a high school basketball team.”
 of 5 bubbles cynthiamF6049RT, 31 Jan 2016 | Read review
“Don't go near this humid mess!”
 of 5 bubbles marksJ7566UY, 6 Sep 2015 | Read review
5 of 5