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Imperial Swan Lakeland

186 reviews
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Traveller (33)
Room & Suite (20)
Family and Play Areas (3)
Overview
  • Excellent28%
  • Very good19%
  • Average7%
  • Poor13%
  • Terrible33%
Travellers talk about
“basic amenities”(2 reviews)
“awesome staff”(4 reviews)
“fun fly”(2 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Suites
Bar/Lounge
3.0 Star Hotel
All hotel details
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Reviews (186)Write a Review
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All reviewsbasic amenitiesawesome stafffun flyfront desk personnelrooms were cleanfamily reunionsun n funbensonhurricaneevacuation
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61 - 65 of 185 reviews
Reviewed 9 September 2015 via mobile

I lived at this hotel for over a year. I have to say one of the best in lakeland . I lived in hotels for over two years and I have to say I felt at home at the swan. I got the pleasure of...More

Thank Heather B
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 10 September 2015

Heather B, We are so thrilled to know that you enjoyed your extended stay with us! We greatly appreciate your review and I will pass the kind words on to the other staff members. Good or bad, we take all reviews seriously. Thank you for...More

Reviewed 7 September 2015

I paid almost $100 to stay in the Imperial Swan Hotel out of season and it was miserable! My room smelled when I walked in. I soon found out why when I layed on the bed and the blanket and pillows were damp, So were...More

Thank Mark S
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 8 September 2015

Mark S, I am sorry to come back from the Holiday weekend to see your review. I was hoping I could find out what room you stayed in and do some research to see if there was a recent work order on that room. Did...More

Reviewed 4 September 2015 via mobile

Stayed at this hotel on one of my trips to Lakeland and must say this is a great place to stay! Hotel is in prime location and surrounded by local restaurants and shopping! Extremely clean (and surprisingly large) room- and super friendly staff! Very pleased...More

1  Thank Adriene T
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 8 September 2015

Adriene T, Thank you so much for taking the time to review your stay with our hotel! We are so happy that you enjoyed your stay and look forward to your return. People definitely can't beat the area as we are surrounded by some of...More

Reviewed 4 September 2015 via mobile

My family and I stayed here for a leisure visit. The hotel was nice and clean and the staff was very friendly. The pool was clean and very fun for the kids.Great place to stay for an affordable price. We will definitely stay again !More

Thank angelabrownlow
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 4 September 2015

angelabrownlow, Thank you so much for your very kind words on your review! I couldn't be happier and certainly will pass these words onto our staff members. Positive feedback generates more dedication and a drive to be better. We look forward to seeing you again...More

Reviewed 3 September 2015 via mobile

Excellent customer service. Clean and quiet which made my stay very pleasant... nice lounge and pool...easy access for parking, close to polk parkway and restaurants...friendly staff...got an extra day for my room with no problems...More

Thank Olivia W
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 4 September 2015

Olivia W, Thank you for your time in writing your review on our hotel. We are so glad you enjoyed yourself and our hospitality. We strive to provide the best service around and couldn't be happier that we did our job the way it's supposed...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Bar/Lounge
Hot Tub
Fitness Centre with Gym / Workout Room
Details
Price range
US$100 - US$215 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Smoking rooms available
Details
Price range
US$100 - US$215 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Smoking rooms available
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Traveller (33)
Room & Suite (20)
Family and Play Areas (3)
Questions & Answers
Ask a question
Paula D
4 February 2016|
AnswerShow all 3 answers
Response from Patricia P | Reviewed this property |
no
0
Votes
TINKERBELLA2007
5 March 2015|
AnswerShow all 2 answers
Response from Jacqualyn s | Property representative |
yes included in the hotel service fee
0
Votes
Room Tips
"get a suite, more private, spacious, and quiet"
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"stay away from the 5/6th floor if an event is scheduled or in progress!!!!!!"
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"Stay somewhere else!"
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"Suites are the only choice, regular rooms will bring real disappointment"
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