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Imperial Swan Lakeland

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Traveller (37)
Room & Suite (24)
Family and Play Areas (3)
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Overview
  • Excellent28%
  • Very good19%
  • Average7%
  • Poor14%
  • Terrible32%
Travellers talk about
“awesome staff”(4 reviews)
“fun fly”(2 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Suites
Bar/Lounge
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (189)
There are newer reviews for Imperial Swan Lakeland
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58
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71 - 75 of 188 reviews
Reviewed 26 August 2015 via mobile

What an amazing hotel, The staff was incredible made me feel at home from the moment I walked in. I thought I was in the middle of a musical or commercial they were all very happy and it says a lot about a business when...More

Thank Jacob D
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 28 August 2015

Jacob D, What a nice review sir! We are a family here and like to treat our guests as an extension of that. I will pass the kind words onto our staff so that the love continues. We hope to see you again in the...More

Reviewed 25 August 2015 via mobile

Recently stayed at the imperial swan hotel. I have to say that everything was exactly as I wanted them to be. Friendly hotel staff, great bar to tie one on, and located perfectly in the middle of everything in lakeland. I will be recommending this...More

Thank db0823
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 27 August 2015

Thank you so much and we are certainly glad to see you enjoyed your stay. Glad to see that you will be returning in the future. We certainly appreciate the feedback. Take care!

Reviewed 25 August 2015

Best hotel for the money by far in Lakeland. It's located in down town in the middle of the action. The staff there was superb at some points I thought they were physics, and there attention to detail is above and beyond the reviews high...More

Thank Allen S
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 27 August 2015

Thank you sir for your feedback and we are glad our staff was able to help you enjoy your experience! Being centrally located, a great bite to eat is always very close. Be ready soon, our "in progress" restaurant is near completion and on your...More

Reviewed 25 August 2015

the staff and every person I met at this hotel were wonderful. highly recommend to any one staying in Lakeland to stay here at the imperial swan. the rooms were clean the hotel was neat and they were very helpfulMore

Thank Chad S
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 28 August 2015

Hello Chad S, I will be sure to let our staff and housekeeping know about your review. We are working very hard to make the improvements and upgrades that guests can see and appreciate. Next time you come thru, make sure to stop by our...More

Reviewed 23 August 2015

I have stayed here for two years for a small convention. It has not changed from one year to the next - the hotel is run down. The rooms have electrical outlets with no covers, and those outlets can spark, which brings no action from...More

Thank Michele L
Response from Nick B, Director of Sales at Imperial Swan LakelandResponded 28 August 2015

Michele L, I am sorry to hear of your recent experience. I would like to reach out and assure you that changes are being made. I would like to thank you for bringing this to our attention and the upgrades are taking place as we...More

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Best Value Properties in Lakeland, FL
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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Bar/Lounge
Hot Tub
Fitness Centre with Gym / Workout Room
Details
Price range
US$101 - US$224 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Smoking rooms available
Details
Price range
US$101 - US$224 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Smoking rooms available
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Traveller (37)
Room & Suite (24)
Family and Play Areas (3)
Questions & Answers
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Paula D
4 February 2016|
AnswerShow all 3 answers
Response from Patricia P | Reviewed this property |
no
0
Votes
TINKERBELLA2007
5 March 2015|
AnswerShow all 2 answers
Response from Jacqualyn s | Property representative |
yes included in the hotel service fee
0
Votes
Room Tips
"Choose any room at any other hotel and you'll be better off than here."
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"Do not stay here ROACHES"
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"There are none!!!!!!"
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"get a suite, more private, spacious, and quiet"
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