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As 2 couples traveling together, reservations were made by one of us for 2 rooms. On arrival, we both gave credit cards to pay for our individual rooms. Everything signed, we thought we were in great shape. This morning, found out the bill was still...More
A/C was blowing out moldy air, refrigerator was broken, shower curtain had holes in it. Everything about this place was sub-standard for the price. Hard, horrible bed. Right off of the interstate, but still in a run-down part of the area (though the whole area...More
Response from BWMADISON, General Manager at Best Western Plus Madison InnResponded 3 April 2017
Thanks for staying with us! I apologize that your stay did not exceed your expectations. I am pleased to announce that we are beginning a 3 year remodel so maybe when you return our hotel will be your hotel of choice. As for the price...More
I stayed at this location in January 2017 for one night on a business trip. It was a very pleasant stay. A month later I received my bill statement only to be charged an additional $50 for what I had no clue. I contacted the...More
Response from BWMADISON, General Manager at Best Western Plus Madison InnResponded 1 March 2017
In my conversation with you, you admitted that the hairdryer was in the room when you checked in. You where charged $50 the same day you checked out for the hairdryer not being found in the room when the housekeeper made her rounds. If you...More
We left Orlando late afternoon and were looking for an overnight stay on the way home. Walked in and asked for a room. They were almost full but worked us into a suite (whirlpool tub) my wife loved! Very courteous staff and everything was clean....More
1 Thank JOHN Y
Response from BWMADISON, General Manager at Best Western Plus Madison InnResponded 14 February 2017
Thanks for taking the time out of your busy schedule to leave us a review.
We really appreciate your business and look forward to seeing you again in the near future.
I arrived at the hotel after a long drive. I used the restroom in the lobby. The water in the toilet and the water that came out of the sink was brownish in color. I saw some plumbers working on something so I didn't think...More
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Response from BestWesternHotels, Best Western at Best Western Plus Madison InnResponded 2 February 2017
We're sorry for not meeting your expectations. We will address this issue with maintenance. Thank you for leaving us a review and letting us know how we can improve.
Best Western Hotels & Resorts
US$97 - US$186 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Response from BWMADISON | Property representative |
Hi good evening, sorry we are not pet friendly. Although we do take service animal's. If you call the hotel directly they may be able to better assist you with pet bookings as from time to time we will make exceptions... More
Hi good evening, sorry we are not pet friendly. Although we do take service animal's. If you call the hotel directly they may be able to better assist you with pet bookings as from time to time we will make exceptions depending on our availability. Thanks, Wills Choice GM