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31/12/2017 01/01/2018
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    Marriott's Crystal Shores

    600 S Collier Blvd, Marco Island, FL 34145-5604
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    31/12/2017 01/01/2018
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    Traveller (291)
    Room & Suite (97)
    Pool & Beach (64)
    Overview
    • Excellent64%
    • Very good23%
    • Average8%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “vacation club” (31 reviews)
    “cascade pool” (5 reviews)
    Free Wifi
    Free Parking
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Poolside Bar
    Fitness centre
    Kitchenette
    Concierge
    Facilities for Disabled Guests
    Dry Cleaning
    Kids Club
    Housekeeping
    Self-Serve Laundry
    Private Balcony
    4.0 Star Hotel
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    Rooms
    31 Dec1 Jan
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (497)
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    1 - 5 of 488 reviews

    Reviewed 1 week ago via mobile

    We were notified last week that our trip was being cancelled for March 31st-April 6th 2018. Marriott Vacation Club is claiming that is is based on renovations needed after the hurricane. We booked the trip before the hurricane but had called to check on the...More

    1  Thank ecmayer
    Response from MarriottVacationClub, Customer Care Manager at Marriott's Crystal ShoresResponded 4 days ago

    Thank you for your review. We know how important vacations are and regret the inconvenience and disappointment this cancellation may cause. Our teams are working around the clock to restore all the villas at Marriott’s Crystal Shores. However, due to circumstances beyond our control, we...More

    Reviewed 1 week ago

    We have a confirmed reservation to celebrate New Years at Crystal Shores. I get an email this week that my reservation is cancelled because the resort is under going repairs due to the hurricane (at least the resort can be honest that there are construction...More

    1  Thank BLKR1234
    Response from MarriottVacationClub, Customer Care Manager at Marriott's Crystal ShoresResponded 4 days ago

    Thank you for your review. We know how important vacations are and regret the inconvenience and disappointment this cancellation may cause. Our teams are working around the clock to restore all the villas at Marriott’s Crystal Shores. However, due to circumstances beyond our control, we...More

    Reviewed 2 weeks ago

    I too just had my reservation for 3 2-bedroom units over Christmas break cancelled by Crystal Shores. 13 of us have plane tickets from the Northeast to come to Marco Island for the holidays and to celebrate my mom's 70th birthday. All she wanted was...More

    5  Thank trtraveler2017
    Response from MarriottVacationClub, Customer Care Manager at Marriott's Crystal ShoresResponded 2 weeks ago

    Thank you for your review. We know how important vacations are and regret the inconvenience and disappointment this cancellation may cause. Our teams are working around the clock to restore all the villas at Marriott’s Crystal Shores. However, due to circumstances beyond our control, we...More

    Reviewed 5 weeks ago

    Our first visit to Marco Island. We were totally blown away with Crystal Shores. The facility is unbelievable , from the suites to the grounds. The staff couldn't have been nicer. They went out of their way to make sure that the needs of the...More

    1  Thank boonan
    Response from MarriottVacationClub, Customer Care Manager at Marriott's Crystal ShoresResponded 4 weeks ago

    We are so happy to hear you enjoyed your stay with us here in Marco Island. Thank you for taking the time to share your feedback and leave a perfect review.

    Reviewed 3 November 2017

    I was also bumped just 12 days before the start of my intended stay on 8 November. I was planning to visit from the UK and to meet my US family from out of State. However I too received a short email saying that I...More

    4  Thank David C
    Response from MarriottVacationClub, Customer Care Manager at Marriott's Crystal ShoresResponded 7 November 2017

    Thank you for taking the time to share your feedback and leave a review. We apologize for your reservation cancellation. We are working diligently to get the resort fully operational as soon as possible.

    JW Marriott Marco Island Beach Resort
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    Hilton Marco Island Beach Resort
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    Olde Marco Island Inn and Suites
    231 reviews
    #4 of 12 hotels in Marco Island
    5.8 km
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Beachfront
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Multilingual Staff
    • Self-Serve Laundry
    • Dry Cleaning
    • Concierge
    • Room amenities
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Hot Tub
    • Outdoor pool
    • Heated pool
    Details
    • Price range
    • US$561 - US$685 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 On the Beach Hotel in Marco Island
    • #4 Luxury Hotel in Marco Island
    • #4 Top resorts Hotel in Marco Island
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 219
    • Reservation Options
    • TripAdvisor is proud to partner with Marriott, Expedia, Booking.com, Travelocity, Hotwire, Orbitz, getaroom.com, TripOnline SA, TravelUp, Hotels.com and Cancelon so you can book your Marriott's Crystal Shores reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Florida >
    • Southwest Gulf Coast >
    • Marco Island
    • Also Known As
    • Marriott`s Crystal Shores Hotel Marco Island ,
    • Marriotts Marco Island ,
    • Marriott's Crystal Shores Marco Island, Florida
    Add Photo Photos
    Traveller (291)
    Room & Suite (97)
    Pool & Beach (64)
    Dining (30)
    Hotel & Grounds (145)
    Bathroom (3)
    Family and Play Areas (2)
    Nearby
    Nearby HotelsSee all 12 hotels in Marco Island
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Marie G
    I was very surprised by Karen's experience with her timeshare week, which was scheduled at a time when Crystal Shores was closed as a result of hurricane Irma. We are at Crystal Shores this week and, just this afternoon, I spoke to a representative at Crystal Shores who said that the issue of re-bookings for people with weeks scheduled during the Irma closing was handled by the corporate office. This is understandable, given that communications on Marco Island were down subsequent to the hurricane. The representative indicated that the re-bookings were handled on a case-by-case basis. I would hope that Marriott Vacation Club would have done something to accommodate owners whose weeks fell during the closure. It seems the decent thing to do. That said, I haven't had the opportunity to review the sales agreement, but I will when I have the chance. I was also surprised that, as owners, we did not receive any communication whatsoever about the damage done to Crystal Shores, let alone information about the length of the closure period. The only way that I knew that the resort was open in time for our week was by calling the resort directly. Can anyone speak to the policy for timeshare owners who had weeks scheduled during the hurricane closure? Or to why owners were never contacted about the damages to the property?
    11 October 2017|
    AnswerShow all 3 answers
    Response from shopper700 |
    We are MVC owners of two weeks in HHI and have used our points to go to Crystal Shores. After the hurricane closed this property we phoned to ask what can we do and we were told just wait and see if we will be open for the... More
    1
    Vote
    Don H
    19 September 2017|
    AnswerShow all 6 answers
    Response from Benita D | Reviewed this property |
    If you are a Facebook user, search for Marriott Vacation Club Crystal Shores, then click on follow. You will get their updates on your FB feed. They were under the mandatory evac order and had to have all guests and staff... More
    2
    Votes
    MaggyMay_12
    5 July 2017|
    AnswerShow all 2 answers
    Response from MarriottVacationClub | Property representative |
    The resort has one beach wheelchair available for our guests to use on a first come, first serve basis. Please inquire with the front desk upon arrival.
    0
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    Room Tips
    "Choose a different hotel. They don't deserve your business."
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    "Best place to relax."
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    "Try to get an ocean view. The sunsets are amazing!"
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