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I couldn’t believe some of the negative reviews. We found the hotel welcoming and loved it from the minute we walked in and were greeted by Kris.
Rooms were clean, housekeeping did a great job, internet worked and I was able to use the computer...More
Thank Diana S
Response from FrontDesk_GM, General Manager at Holiday Inn Viera Conference CenterResponded 5 days ago
Dear Diana S,
Thank you so much for taking the time to share your excellent feedback after your recent stay with us at the Holiday Inn Melbourne-Viera! It brightens our day to hear that you enjoyed your time with us from the moment you arrived,...More
Rude housekeeping. Room without blinds that close. So no way to block morning light. Probably a way to get you out of there sooner. But since we arrived very late in the evening due to an emergency, it would have been nice to sleep past...More
Response from FrontDesk_GM, General Manager at Holiday Inn Viera Conference CenterResponded 6 July 2018
We are so grateful for you taking the time to share your feedback with us after your recent stay. Our goal is to make sure each guest enjoys a great visit, with clean and comfortable accommodations, and we're sorry to hear that your...More
I had to stay in Viera for a family emergency. The front desk did not make my trip easy.
When I spoke to the woman at the front desk via phone, I requested a one bedroom suite, since we were staying for a week. My...More
Thank barbara m
Response from FrontDesk_GM, General Manager at Holiday Inn Viera Conference CenterResponded 5 July 2018
We are deeply sorry for your loss and apologize that our service team did not reflect our spirit of hospitality during your visit. What you have described is unacceptable, and we sincerely regret your inconvenience. While it is unusual to read such a...More
My crew and I stayed at this hotel, (4 rooms) it's a nice set up, but the quality of housekeeping sucks. They didn't give us soap, didn't take out the trash, no towel replacement , didn't change the sheets nor clean out the bathtub. I...More
1 Thank ashariejohnsoncurry
Response from FrontDesk_GM, General Manager at Holiday Inn Viera Conference CenterResponded 29 May 2018
Thank you for reaching out with your concerns. We aim for all guests to feel they received a great value and apologize if this wasn't your experience. We will share your remarks with our housekeeping team to ensure they are providing the utmost...More
Well I have stayed here several times over the last few years as I have a family member in the area and before the finally completed lobby remodel it was pretty run down. So that being said the lobby is better. But they kept saying...More
Thank Lois H
Response from FrontDesk_GM, General Manager at Holiday Inn Viera Conference CenterResponded 25 May 2018
Dear Lois H,
We're proud to include you among our frequent guests. It's great to hear that our lobby renovations impressed you and that our wonderful staff always makes you feel at home. However, we're sorry for any concerns about the condition of the rooms...More