The staff was awesome and helped us to drop off our rental early. The front staff was friendly and the room was spacious and super clean! The location is awesome for anyone flying in or out of Miami. There is a food truck located outside with seating and delicious food. Will stay here again.
So beautiful and clean! The lobby staff were so friendly and helpful! The rooms are perfect size and the beds comfortable. The hotel itself is modern and looks like new or renovated! Will recommend to stay there!
Stayed here between flights the next day. Great shuttle service. Room was clean and comfortable. Staff very friendly. Breakfast better than most. Location was very convenient. 10 minutes to drop off most days and right at your terminal. Totally satisfied with our stay
We got in around midnight and basically just slept here. We did not even eat breakfast. The Check in and check out ladies were friendly. It was clean and the bed was comfortable. This was very convenient to the airport. However both of our lyft drivers had quite a hard time finding it.
This is a basic Hampton Inn with pretty much everything you would expect. It was clean and close to the airport. The front desk staff isn’t the friendliest. We asked if there were any places close for dinner. The lady handed us menus from mostly pizza delivery places. There was actually a restaurant in another Hilton property close by, but she never shared that. We discovered that on our own..The shuttle drivers were very accommodating. The one driver couldn’t speak English so he used his app on his phone to translate what he wanted to tell us. He just showed us what it said in English which was perfectly fine. This is fine for a quick in and out when you need to spend the night coming in from one flight to take an early morning flight and get to the airport the next morning.…
I typically do not write reviews I typically just look past bad service. But the two front desk staff that worked on the night of September 14th 2022 are the rudest and most unprofessional front desk staff I’ve ever run across and I almost live out of a Hilton property. As I travel for work in and out of the country. The front desk staff ( man and woman) who refused to identify themselves but told me I needed to speak to there manager or GM. Customer service was awful the night auditor did not acknowledge my diamond status just overall rude. Waited almost 2 hours for a shuttle that is supposed to come every 30 min and the hotel is only 4-5 min from the airport I am still baffled. When I called to inquire the man working put me on hold for at least 30 min just to come back and say the shuttle is not ready. I said I could of just taken a Uber if you mentioned that first. But instead I guess he felt it was better to just leave me on hold while me and my wife sit outside at night and wait. I will never stay here ever again.…
We missed our international connecting flight We were able to get a room at this lifesaver hotel they even sent the shuttle at midnight Staff was always friendly Rooms are clean with all the ammenities we needed Price was also reasonable Next time we will stay there again
A perfectly comfortable and adequate stay here for a couple of nights before heading to Orlando. Staff generally friendly and welcoming. Rooms clean and comfortable and fairly quiet. It is an uber away from many places South Beach, Bayside etc. Nice pool available too which the kids were happy with. Breakfast isn't great however, very little fruit and quite processed. However we wouldn't hesitate to stay again.
Great location, friendly staff and excellent choices for complimentary breakfast. Spacious rooms, with lots. very secure keys.(This was one of the highlights of my one day trip,having that added security with your key.) I would highly recommend this to families travelling for vacation, or business trips close to the airport.
We use this hotel between arrival and cruise and it has consistently been clean and comfortable. The breakfast is always nice, clean and fresh. Their health practices in the food area are great. What we appreciate more are the employees such as Antonella who really went the extra mile to help us print a document we forgot. The staff are kind and friendly. We’ve stayed 3 times so far and will continue to do so.