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JW Marriott Miami

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Traveller (370)
Room & Suite (163)
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Overview
  • Excellent43%
  • Very good35%
  • Average12%
  • Poor5%
  • Terrible5%
Travellers talk about
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
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Rooms
6 May7 May
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1 room, 2 adults, 0 children
Standard Room
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Reviews (976)
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All reviewsthe concierge loungebusiness hotelbrickell avenuethe financial districtsouth beachbathroom mirrorcorner roomrestaurants within walking distancevery nice hotelvalet parkingbusiness tripluxury hotelrooms are largepool area ispre cruisegymdowntown
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1 - 5 of 732 reviews
Reviewed yesterday

We stayed in room 1719 over March 22-25, 2018. We selected this hotel as part of a package for the Miami Open tennis tournament. We were somewhat apprehensive given many reviews on the condition of the hotel and interactions with the staff. Our experience exceeded...More

Thank TLHGator
Reviewed 1 week ago via mobile

We stayed for a couple of days afyer a cruise. Did online check in and requested early check in. When we arrived the room wasn't ready, bit they gave us lounge access as I'm a gold MR member. We got breakfast and hung out for...More

Thank Kathryn M
Response from Ariana M, Executive Assistant at JW Marriott MiamiResponded 4 days ago

Dear Kathryn M, Thank you for taking the time to share your valuable feedback. The experience you described is not characteristic of the level of service we strive to provide. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure...More

Reviewed 1 week ago via mobile

Heavily disappointed. I arrived here at around 3.20pm and I was told my room wasn't ready which was understandable considering check in start at 4pm. So the reception still checked me in, took my luggage and gave me access to common areas (i.e. 2nd floor...More

2  Thank Amanda G
Response from Ariana M, Executive Assistant at JW Marriott MiamiResponded 5 days ago

Dear Amanda G, Thank you for sharing your feedback regarding your recent visit. Unfortunately we have fallen short of expectations and look forward to an opportunity to change your perception. Please contact me directly so we may discuss your visit in more details. Regards, Ariana...More

Reviewed 1 week ago via mobile

I stay often with Marriott all over the world. Don’t waste your time on this one. It’s a dump and the service is bad. So my wife and I stayed here in January as part of her birthday trip. We had a brand new Cadillac...More

1  Thank Roberthetraveler
Response from Ariana M, Executive Assistant at JW Marriott MiamiResponded 1 week ago

Dear Robertthetraveler, Thank you for taking the time to share your valuable feedback. The experience you described is not characteristic of the level of service we strive to provide. I would love the opportunity to hear more about your recent stay in an effort to...More

Reviewed 2 weeks ago via mobile

As many other reviewers have stated, the staff are all very nice , but the hotel is tired, worn and inefficient . We arrived at 4pm with a reservation . The room was not ready. After an hour sitting in the lobby, they gave us...More

1  Thank golf2gulf
Response from Ariana M, Executive Assistant at JW Marriott MiamiResponded 1 week ago

Dear golf2gulf, Thank you for sharing your feedback regarding your recent visit. Unfortunately we have fallen short of expectations and look forward to an opportunity to change your perception. Please contact me directly at the property so we may discuss your visit in more details.

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Outdoor pool
Details
Price range
US$213 - US$537 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Spa Hotel in Miami
#14 Romantic Hotel in Miami
#16 Family Hotel in Miami
#21 Business Hotel in Miami
#21 Luxury Hotel in Miami
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$213 - US$537 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Spa Hotel in Miami
#14 Romantic Hotel in Miami
#16 Family Hotel in Miami
#21 Business Hotel in Miami
#21 Luxury Hotel in Miami
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (370)
Room & Suite (163)
Dining (41)
Pool & Beach (27)
Business Centre & Event Rooms (13)
Amenities (12)
Family and Play Areas (1)
Questions & Answers
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Christmas_man64
1 June 2017|
AnswerShow all 4 answers
Response from eddie s | Reviewed this property |
I did not call the hotel in advance but they were all quite helpful in person.
0
Votes
Christmas_man64
1 June 2017|
AnswerShow all 7 answers
Response from nadere051161 | Reviewed this property |
No response no call no email nothing!
1
Vote
Room Tips
"High floor (17) room with city view was quiet with little noticeable city noise. Single cup coffee maker..."
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"just dont......"
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"go for a high floor, especially if you're not used to city sounds."
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"Choose a different hotel"
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