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JW Marriott Miami

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#41 of 121 Hotels in Miami
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JW Marriott Miami
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840 Reviews from our TripAdvisor Community

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Showing 616: English reviews
New York City, New York
Reviewed 11 February 2017 via mobile

I stayed here 4 nights on business as this was the host hotel for my conference but would not choose this hotel otherwise. Rooms are dated and worn down, and my bathroom felt dirty. My experience with the food (room service) was only average. I do have to say that the staff are truly exceptional: friendly, professional, and expedient at...

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Helpful?
3Thank MIchaelP88888888
Management response:

On behalf of the JW Marriott Miami, thank you for providing us with your valuable feedback. I would be delighted to further discuss your recent experience with us. I invite you to contact me directly to further discuss the opportunities for improvement mentioned in your comments. Best Regards, Jacquelyn Salazar Executive Assistant jacquelyn.salazar@mdmusa.com (305) 329-3502

Denver CO
Reviewed 5 February 2017

First, I want to say most of the personnel were very nice. The people in the restaurants were extremely nice. But our stay there was disappointing. We thought our room smelled moldy right away. We were disappointed at the many stains on the carpet all over the room. Then my husband spotted lipstick(?) or some red stain on the comforter....

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3Thank KAPjetsetter
johnzuniga, Front Office Manager at JW Marriott Miami, responded to this review

Dear "KAPjetsetter", Please accept our sincerest apologies for the issues you experienced during your stay with us. I will definitely communicate the flaws you mentioned in your review to the pertaining hotel teams to ensure this was an isolated issue. I would also like to communicate directly with you to obtain as many details as possible and formally apologize for...

Reviewed 5 February 2017 via mobile

The rooms are really nice and the beds were comfortable. There was an event going on when I was staying here at the pool so you couldn't use it that night and because my room overlooked the pool, it was loud until the event was over.

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Thank MAX01974
Massachusetts
Reviewed 2 February 2017 via mobile

I had booked a couples massage with a Groupon for myself and my husband. The hotel itself was beautiful. All the employees we encountered were very friendly. The spa was quite nice with everything you would need to feel pampered. They did not have a couples room but that did not matter. We both loved our masseuses. Erica was very...

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Helpful?
Thank ALICE E
Jacksonville
Reviewed 30 January 2017

Wonderful welcome from Zoe who made sure we had a renovated room and an upgrade and called the room to see if there was anything else we needed. That is customer service and very impressive. Concierge lounge staff were very friendly, attentive, and the food was good also. Could not comment on the pool as the weather was very cold...

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Thank Saylorfamily
Reviewed 19 January 2017 via mobile

The hotel was very good in every way ,but if you are in Miami for pleasure and not business ,the location isn't the best Lovely rooms,good JW standard with the best beds - wifi was good and so was the executive lounge As a business hotel it's perfect ,and the bar downstairs was lovely A big plus to the valet...

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1Thank Cirkeline74
Reviewed 16 January 2017 via mobile

A wonderful hotel! Well located, big rooms, super staff! I would certainly return and definitely recommend it! It is not on the beach...this is in business Miami. We didn't even miss it! Lovely area to walk in.

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Helpful?
Thank Chopirina
johnzuniga, Front Office Manager at JW Marriott Miami, responded to this review

Greetings "Chopirina", Thank you for taking the time to provide your review via Trip Advisor. We are truly grateful for your positive comments and I will ensure our staff is praised for a job well done. If I can ever be of assistance please retain my contact information located below and I will be glad to further assist you. Once...

Austin, Texas
Reviewed 16 January 2017

JW Marriott Miami Arrival experience: Arrived about 11:00 a.m. on a Thursday. Fairly quick check in. Clerk gave me the choice of a room with two double beds immediately or wait for my preference of a king size bed. I chose speed. I went into room 2110, and it was hot! The A/C was set on 72 but the actual...

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2Thank utfiero
johnzuniga, Front Office Manager at JW Marriott Miami, responded to this review

Dear "utfiero", Thank you for taking the time to provide us with you valuable feedback. I will definitely ensure each area is aware of the job well done you express as well as some areas of opportunity. Should you ever find yourself in the Miami area again please feel free to contact me and I will be glad to assist...

Paris, France
Reviewed 14 January 2017 via mobile

I have been visiting the hotel since it was open in 2001. ( i believe ). Service is the key to the hotel. Breakfast at Isabella's and Elsa's omelettes and fried eggs, simply excellent Rooms are nice and confortable.

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Thank german G
Houston, Texas
Reviewed 9 January 2017

PROS: -Location is great. Close to restaurants, CVS pharmacy, Whole Foods Market, etc. - Breakfast buffet is good. It has many options and the price is very good ($17 per person). CONS: -Old and smelly rooms. Not acceptable for the money they charge (about $300 per night). - Most expensive valet I have found. It is $40 per night. -...

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1Thank Negroycanche
johnzuniga, Front Office Manager at JW Marriott Miami, responded to this review

Dear "Negroycanche", Thank you for providing us your feedback. I truly apologize for the inconveniences you experienced and hope that you will contact me in the near future so I can personally aide in providing you with a flawless stay. Please feel free to contact me directly if you would like to discuss your experience in more detail. Best regards,...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The JW Marriott Miami has received numerous recognition's including, Best Design Award by Marriott International, Overall Guest Satisfaction Award, Connoisseur's Choice by Resorts & Great Hotels, and the Wine Spectator Award 2007-2014. Being selected One of the World's Best Business Hotels by Travel & Leisure Magazine is one of the most recent accolades. The JW Marriott Miami offers a one-of-a-kind experience that allows you to enjoy the comforts of home during your stay. This award-winning downtown Miami hotel blends the features of a premier conference and meeting facility with timeless elegance, thoughtful amenities and award-winning service. Elegantly furnished guest rooms and suites offer the finest details, including marble tubs, high-speed Internet and flat-screen televisions. Dine at La Terraza Cafe and Bar, a casual fare with an array of options to choose from. Relaxation is as close as the luxurious spa and the unique stainless steel pool. ... more   less 

Additional Information about JW Marriott Miami

Address: 1109 Brickell Ave, Miami, FL 33131
Region: United States > Florida > Miami > Downtown
Price Range: $279 - $703 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Miami 5*
Number of rooms: 296
Reservation Options:
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Also Known As:
Jw Marriott Miami Hotel Miami
Miami Jw Marriott
Marriott Miami
Miami Marriott
Hotel Style:
#10 Spa Hotel in Miami
#14 Romantic Hotel in Miami
#17 Luxury Hotel in Miami
#18 Family Hotel in Miami
#21 Business Hotel in Miami
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Miami staff and other travellers.
12 questions
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Questions? Get answers from JW Marriott Miami staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a corner suite.......the higher up the better the view.”
 of 5 bubbles LovingLife39, 13 Mar 2017 | Read review
“Do not stay here!!”
 of 5 bubbles DavidDiamond, 17 Feb 2017 | Read review
“Go to another hotel, this one needs renovating....which they say they are starting.”
 of 5 bubbles KAPjetsetter, 5 Feb 2017 | Read review
“Ask for renovated room”
 of 5 bubbles Saylorfamily, 30 Jan 2017 | Read review
“On top on the flat”
 of 5 bubbles David26M, 1 Jan 2017 | Read review
5 of 5