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The room was clean and decent...The only good thing. The halls reeked; sickening. No maid service...I arrived way to early and when I asked for early checkin they wanted to charge an additional $25.00 as if I wasn't already paying over the price for the...More
Response from 00esa, Manager at Extended Stay America - Miami - Brickell - Port of MiamiResponded 11 April 2018
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More
I am very happy with the service we received. The front desk gentlemen (Spanish) was excellent.
The room was clean and smelled good. The bathroom was clean and the towels smelled good/clean
I will stay there again.More
1 Thank JoanMLS
Response from 00esa, General Manager at Extended Stay America - Miami - Brickell - Port of MiamiResponded 28 July 2017
Joan, it was our pleasure having you as our guest at Extended Stay America - Miami - Downtown Brickell - Cruise Port, and thank you for sharing your review with other travelers. It's great to read you enjoyed your stay and that our amenities and...More
My party and I arrived around 8pm in the evening, more than ready to check in after a long day on the road. First of all, this is some sort of combination of a hotel and a retirement home. But, ok.
The receptionist did not...More
Thank Haakon H
Response from 00esa, Manager at Extended Stay America - Miami - Brickell - Port of MiamiResponded 6 April 2018
Haakon, it is disheartening to read about your experience at our hotel. You deserved a comfortable and stress-free stay, and we are so sorry we were unable to accommodate you. We are looking into the matter to see what went wrong and how could we...More
The location of the place is amazing. walking distance to almost everything. the staff we're super helpful and nice. did not like the breakfast tho pretty much nothing. it's only coffee and some sweetsMore
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Thank Mohamad Rashad K
Response from 00esa, Manager at Extended Stay America - Miami - Brickell - Port of MiamiResponded 4 April 2018
Mohamad, thank you for being our guest and for recommending us to the future travellers. We are glad to read how pleased you were with our services and the location of our hotel. We value your feedback and have shared it with our Brand Leaders...More
The room was not clean and smelled! I would never stay here again and think it’s worst hotel ever stayed in. Never wrote a review for a hotel before but it was necessary for me to let people know that this hotel is awful and...More
Response from 00esa, Manager at Extended Stay America - Miami - Brickell - Port of MiamiResponded 12 March 2018
Thank you for taking the time to review your stay at our hotel. We sincerely apologize for the cleanliness and odour issues you encountered in your room. We have discussed your feedback with our housekeeping team as well as our front desk team to see...More