Picked this hotel as I was going on a cruise so it’s a perfect location and price was excellent. It’s one of these trendy rooms with smart controls which young tech savvy people will know how to use but for old person like me I couldn’t work out how to use the lights and had to wait for ages for a maintenance person to come n put them off so I could get to bed after a long trans Atlantic flight. Also glass doors on toilet and shower with big gaps around them meant water on the bedroom floor and if you’re shy and sharing a room you can be seen sitting in toilet !!! Hotels biggest asset is its staff who are wonderful especially Mission Control ( which is cool name for front desk )
The hotel is new & provides a lovely experience. We had guests stay at the hotel for a destination event & the entire staff was flexible, professional, & very accommodating! Great place, great food, great service, great price! I recommend!
Great place, excellent bar service, cool vibe to the place Rooftop pool area was a great time Dinner was great Nice to have a place you don't have to leave to have everything right there Staff very attentive Will stay with you again soon
We needed a place for a night the day before a cruise - Yotel Miami was great and close to all that we needed for a short stint. Dined at Ristorante Fratelli Milano that was outstanding too, making the night in Miami very enjoyable. Breakfast in the lobby of Yotel was great too.
This hotel is amazing we had reservations for the Holiday Inn down the street. After many delays with flights we finally got to town At 2:30 am. Our hotel was having computer issues and could not get us a room. Found this hotel around the corner and at 3:00 am they got us in a room and we finally got sleep. Bed was super comfy. It also was in a good spot even though walking through the streets of Miami at 3 am was a bit scary everyone was nice and super helpful
Everything was perfect, the people, the room, the staff, the food. The pool deck restaurant is fun and inviting. The pool and spa were great. There is a full gym (but we didn't have a chance to use it). Just stay there.
The beds were too small. The room was too small. I was told my room would have a washer and dryer and microwave. It did not. My room was not clean (one of the beds was stained and someone's entire set of keys had been left in the corner of my room), and the room was defective (shower door would not close causing water to spread all over, and the sink drained very slowly causing it to constantly fill up). I immediately addressed these issues with the front desk and management. All though maintenance and housekeeping did come up, nothing was resolved. The defective issues were not fixed. Housekeeping only made the bed instead of changing the sheets and mattress, which were both stained with a yellow stain. The mattress and sink issues were not resolved until a couple of days before I left. I was there for a week. The defective shower door issue was never resolved. I complained multiple times to the front desk and asked to speak with a manager, but was only able to speak to a hispanic lady that said she was a manager. I just happened to see her on the elevator. She had a walkie talkie. I explained everything to her and she did get the stained sheet/mattress and slow draining sink issues resolved. However, if I had not ran into her by chance on the elevator and spoke up, nothing would have been resolved. The property is nice, but there does not appear to be appropriate management, and the front desk staff doesn't seem to know how to follow up and properly escalate issues. I would have a difficult time recommending this hotel and I don't plan to return.…
Nice hotel rooms are small but clean no closet . Front Desk area is just way to small self check in on top of check in area. Didn't like couldn't you cash everything has a tip included already. SadLLol .
Check-in was tough, and it may have had something to do with booking through a 3rd party. At the automated check-in they attempted to fully charge us again twice, and couldn't finish. To rectify it we had to wait for the one rep to return from lunch about 20 minutes with our toddlers (irritable from a long travel day) running around the lobby. Then when the rep arrived there were a few people cutting in to get help since they had also been waiting, and she allowed the interruptions instead of completing our check-in first. When we finally got up to the room we had to request towels, because there were none in the room. That was interesting to discover after showers had already started. The shower design is strange and water gets everywhere, almost to the bedroom. The technology and lights were cool, but it was hard to enjoy it after the inconveniences. Also, not a great area, there were additional charges when we arrived....and we had to pay to park. We were only there for 1 night, and arrived around 8pm.…
This was my first time and it was incredible. Do not judge this place by the name. I will start by saying that if you fly into Miami International Airport you can take the public transportation and get dropped off right in front of the motel. The entrance is beautiful and the staff is very friendly. Check in was simple and easy with the kiosks. Everything is up to date and technical. Example when you go to the elevator there is a tablet the says: “Where would you like to go?” After you select it tells you which elevator to board. When you get in the elevator you just go. There are no other keys to push. I was in room 804. Premium queen bed room. Perfect for couples. Technology all throughout he room. Incredible shower and lighting. He bed has charging stations and it moves!