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About
#47 of 153 hotels in Miami
Location
Cleanliness
Service
Value
At The Elser Hotel & Residences, you'll luxuriate in the moment and revel in the excitement of the past. From the early 1900's Miami's coveted Biscayne Bay has remained the idyllic downtown destination for excitement and trendsetting. Today that vibrancy is captured at The Elser Hotel & Residences, taking comfortable luxury and incredible amenities to new heights. Our beautiful 49-story tower featuring floor-to-ceiling windows in all of our 646 luxurious residences, is the vision of internationally renowned architects, Sieger Suarez Architects with hand-selected interior design and décor by Florida's own, Cotofana Designs.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Rooftop terrace
24-hour security
Valet parking
Paid private parking on-site
Paid wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Shallow end in pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Coffee shop
Restaurant
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Snack bar
Poolside bar
Rooftop bar
Baggage storage
Concierge
Non-smoking hotel
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Laundry service
Self-serve laundry
Washing machine
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Room features
Allergy-free room
Air conditioning
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Private balcony
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Ocean View
City View
Languages Spoken
English, Spanish, Portuguese
Location
100Great for walkers
Grade: 100 out of 100
126Restaurantswithin 0.5 km
25Attractionswithin 0.5 km
Contact
398 NE 5th St, Miami, FL 33132
Getting there
College/BaysideMiami Metromover3 min
Freedom TowerMiami Metromover3 min
Car HireSee all Miami car hire
52Reviews0Q+A9Room tips
Reviews
Traveller rating
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Popular mentions
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Most Recent
Elser Hotel is one of the Top Hotels we have recently visited. From the very centric location and many attractions around, to the reception on our arrival. We were impressed by the extreme cleanliness, the organization, the good taste in the decoration and the intimate and at the same time active atmosphere. The staff seems very dedicated and committed to their work, from the valet parking to the security team. We noticed a very active and dedicated cleaning staff and we were impressed by the help of the assistant manager Yuneikis who approached us to help and explain in detail the information, history and services of the Hotel, being very professional, spending time with us even when she seemed very busy in her duties. We always love discovering new places and enjoying safe and high quality stays. Definitely our next experience will be at Elser Hotel!!!!…
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Date of stay: March 2023Trip type: Travelled as a couple
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
The service in this hotel was beyond belief! Everyone we came in contact with could not have been nicer or more helpful. We were upgraded to a suite that was absolutely gorgeous. Unfortunately, we were only there for one night. I wanted to live there! The location is across the street from all the action. We were leaving on a cruise and could see our ship from our balcony. The Elser is the only hotel I will stay at in Miami from now on. I highly recommend this hotel.
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Date of stay: January 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Always an elevator ready for you due to their automated system.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Luis Bonillo, Guest Services / Front Office at The Elser Hotel & Residences
Responded 18 Jan 2023
Dear Mrs. Townzen, thank you for recommending us to other travelers, we are thrilled that you love our property, and we exceeded your expectations with our staff, come back to visit and stay more nights!, you have now a home away from home when in Miami. Once again THANK YOU!! See you soon, Luis Jesus Bonillo Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent location, gym is spectacular. Rooms are spacious. Might need some more options on the food menu in the future. Lovely stay overall and definitely recommended. Staff is extremely good, always caring.
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Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I travel many times through out the year . I stay at many 4 or 5 star hotels . I also manage hotels and other properties. I was amazed by this location from the very beginning. It it’s very posh , clean and service is 5 stars . I am already looking to book another stay here . The views from the rooms are amazing . This is a must stay even if you’re looking for a staycation nearby . This place is amazing !
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
One of the best hotels we have ever stayed in!! Can’t fault anything! Everything was perfect from arrival to departure!! Very spacious room with super comfortable bed, beautiful pool area and the gym was the nicest hotel gym I’ve ever seen!!! The staff were top notch too!! Alexander and Julio were our porters and Fernando organised our car to the cruise terminal!! Can’t remember the reception staff name but nonetheless every single person who worked there great at their job!!!
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Stayed here for our sons college spring break. We had a 2 bedroom suite on 19th floor overlooking the bay. Overall, we had a positive experience. Views were breathtaking. Bayside marketplace is right across the street and so is the Miami-Dade arena. We attended a Heat basketball game and it could not have been more convient. Our unit had a wrap around balcony but no furniture. The bedrooms were very small with only enough room for a king size bed and very tiny night tables. There was literally about 12 inches between the foot of our bed and the wall. The bathroom were adequate but by no means large. It took me a few days to realize that there was a huge drawer below the sink so there is plenty of storage. Although we had a full kitchen, there were no pots and pans and no toaster. We like to fix breakfast when staying in a place that has a kitchen. Given that there is no restaurant on site the kitche should be fully appointed. We improvised and used the oven as a toaster and cooked our eggsin the microwave. Coffee maker is a single cup nepresso style. Coffee was always lukewarm . I wish it was a regular 12 cup coffeemaker. The washer and dryer were a bonus. Laundry detergent provided but no dryer sheets. The best part of the hotel is the roof top pool and bar. Light fare such as flatbread, Sandwiches and salads available at the bar. Could use more seating around the pool. The gym is very impressive and spans 2 levels with views of the city. It was never crowded. The staff were all very nice and friendly. Fernando at the concierge gets notable mention for going above and beyond for getting a basketball for our son to use at the nearby park. Speaking of park, parking was very expensive at $50 per day. Expensive but overall positive experience. We would stay again…
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Our stay at The Elser Hotel was amazing. Staff very attentive to giving exceptional service. Jaramyah & Destiny great Frontdesk agents. Complete bell man staff awesome. If you coming to Miami perfect stay!.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Beautiful pool, fully equipt gym! Great location.
2 min walk to the Arena
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We had the absolute best time. Our room was spacious and clean. It had everything you could need to be comfortable. THE BED WAS SOOOO GOOD. I feel like a cozy bed is the mark of a great hotel and I loved the bed and I am very picky with beds. The pool on the 10th floor was so gorgeous, spacious and fun, Our children loved it, it was safe and the 16 foot TV at the pool kept my partner entertained. Cant wait to come back.
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Date of stay: March 2023
Value
Location
Service
Room Tip: Get a room with a balcony!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
The views are great, the pool is amazing and the staff is so kind!!! 10/10 from top to bottom! I was impressed with how large the studio style rooms were. The gym is has so much to offer and is just steps away from the roof deck. Can't wait to come back!
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Date of stay: March 2023Trip type: Travelled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Luis Bonillo, Guest Services / Front Office at The Elser Hotel & Residences
Responded 3 weeks ago
This is music to our ears! THANK YOU for such a wonderful review on our property and our staff, we are dedicated to providing a 5-star service for all our guest and I am thrilled we did it for you. Until next time! Luis Jesus Bonillo Gordon Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived at the Elser at around 9:30pm on Sunday Feb 26,2023, after a terrible drive from the MIA airport that took almost 1 1/2 hours due to construction and an event. By the time we got checked in (after a 10 minute wait on 1 couple in front of us) and got to the room we realized it was 9:50. We contacted the front desk to find out there were no drinks, snacks or food in the hotel. They did not even have any vending machines. The front desk had recommended that we could walk to a McDonalds about a block away, but we looked and saw that it was closing at 10pm. The front desk then recommended a CVS pharmacy about 3 blocks away. We walked there and found some snacks and bottled water that we got for our dinner. The front desk had said that we could do an Uber Eats type thing, but we didn’t see any restaurants close to the hotel that were open and that we recognized. Every hotel we have stayed in typically has bottled water or a mini-bar in the room or vending machines or a convenience area where drinks and snacks can be purchased. The Elser had nothing. For a room that was almost $500 / night, it was incredibly frustrating to have to walk to a CVS to get something to eat. We had a 17th floor king bed room with an ocean view that should have been a wonderful room, but it was very unimpressive. The bedroom was so small that there was only a few inches between the edge of the bed and the wall. It was hard to get in and out of, and the carpet kept rolling up causing me to trip. They did not have nightstands by the bed but a very small shelf that I was barely able to get my CPAP machine on. My wife tried to put her cellphone on the small shelf by her side of the bed, but when she adjusted her pillow it knocked the cell phone off. There was no room for the luggage in that room either. For being on the 17th floor, there was a fair amount of street noise coming into the room. We had a minor spill in the kitchen area and couldn’t find anything to clean it up with. Later we found some paper towels hidden in an upper cabinet. When we got to the hotel we didn’t see anything on parking except for Valet, which was $50 per night. Based on what the Elser claims to be, we should have had a wonderful stay. As it was, it is one of the very worst hotels we have ever stayed in. …
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Luis Bonillo, Guest Services / Front Office at The Elser Hotel & Residences
Responded 3 weeks ago
Dear Mr. Gideon, I am disappointed to see that we have not met your expectations during your recent stay with us. Outstanding customer service means the world to us, and we strive to provide this to every guest. On behalf of the entire Elser Team I would like to extend our deepest apologies for the service you received during your stay with us. I appreciate your feedback on the matter and regret that our efforts were not enough to provide you with the level of comfort that we intended. It is only through the feedback such as yours, we can insure our continuous improvement. Once again thank you so very much for being our valued guest and for the feedback. We would love to welcome you back to give us another chance. Sincerely, Luis Bonillo Front Office Manager The Elser Hotel and Residences
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$290 - US$530 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaMiami
NUMBER OF ROOMS
646
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Frequently Asked Questions about The Elser Hotel & Residences
Which popular attractions are close to The Elser Hotel & Residences?
Nearby attractions include Bayside Marketplace (0.3 km), American Airlines Arena (0.3 km), and Gesu Catholic Church (0.4 km).
What are some of the property amenities at The Elser Hotel & Residences?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at The Elser Hotel & Residences?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Elser Hotel & Residences?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Elser Hotel & Residences?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to The Elser Hotel & Residences?
Conveniently located restaurants include CVI.CHE 105, Pollos & Jarras, and El Sitio Coffee Bar.
Are there opportunities to exercise at The Elser Hotel & Residences?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Is The Elser Hotel & Residences located near the city centre?
Yes, it is 0.3 km away from the centre of Miami.
Are any cleaning services offered at The Elser Hotel & Residences?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at The Elser Hotel & Residences?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at The Elser Hotel & Residences?
The staff speaks multiple languages, including English, Spanish, and Portuguese.