Welcome to Miami's Newest and Most Modern Boutique Hotel; Holiday Inn Express & Suites Miami Airport East Our hotel is designed with Holiday Inn's newest standard "FORMULA BLUE" where guests can enjoy a boutique stylish feeling of Miami. This premier location allows convenient access to Midtown Doral, Coral Gables, Blue Lagoon Corporate Park, Brickell Financial District, Downtown Miami, Miami Beach, local Universities, World Class Shopping Malls, Restaurants, Airline Training Facilities and Miami International Airport.
With all the comforts of home, you can rest in our 100% smoke free and high-tech spacious guestrooms featuring 42 inch LED HDTV, in-room microwave/refrigerator, desk-level electrical outlets and in-room safe box. Looking for the perfect way to start your day? Enjoy the Express Start™ Breakfast Bar featuring eggs, yogurt, cereal, Cinnamon Rolls, freshly prepared pancakes, juice, coffee and more.
I liked the hotel and the staff were excellent. However, upon the advise of the Front Desk clerk, I booked the Shuttle Service - disaster. The door of the shuttle luggage trailer flew open after erratic driving and our luggage flew out - two separate locations. All luggage was damaged. Some luggage lost. The shuttle service will not compensate for lost or stolen luggage. This hotel is damaging its reputation by associating with this shuttle service - which clearly indicates it is the Holiday Inn Shuttle on its van. A shuttle service offered by a hotel should be genuine and reliable, and should take responsibility for its actions. NEVER USE THIS SHUTTLE SERVICE! Take a cab or an uber.
The hotel itself was very good. The problem is the Shuttle service they have from the hotel to the Port of Miami. The shuttle driver did not secure the luggage carrier latch and as a result all of our luggage fell out onto the road as he was driving (at a high speed). All of the luggage was badly damaged with road rash and dents from the fall onto the road and 3 pieces of luggage that fell out were stolen by people passing by. When we realized what had happened and told the driver our luggage had fallen out of the shuttle, he did go back to retrieve the luggage but the damage had been done. Since some of the people's luggage were stolen which meant they didn't have luggage for their cruise, and they were extremely upset. The Miami Dade police were called and tried to deal with the stolen luggage while we waited in the shuttle. The shuttle driver was unapologetic. The shuttle driver did not even offer to return the fair for those whose luggage was stolen. Upon return home from our trip, we contacted the hotel who gave us the number for the shuttle company. The shuttle company has been unprofessional, unapologetic and accusatory. The shuttle driver is not telling the truth and indicated only a couple of pieces of luggage fell out of the carrier. After further discussion, the shuttle driver admitted more luggage fell out but then indicated there was no damage. This is ridiculous. We have pictures to show the road rash and damage that is all consistent with the bags falling out of the carrier at high speed and rolling around on the road. In the end, the shuttle company said they are not willing to do anything for us. No compensation at all. All of our luggage was in very good shape prior to this incident. Two pieces of luggage were brand new. All of our luggage is now badly damaged. Since the shuttle company is negligent and irresponsible and obviously is not properly covered by insurance and is unfamiliar with how to deal with customers respectfully, the Holiday Inn Express Miami Airport East should discontinue their partnership with this very unsatisfactory shuttle company and since the shuttle company is not being responsible for the damage caused, I think the Hotel should take some responsibility in this case and provide compensation for our damaged luggage. Warning!! Do not use the shuttle service from this hotel. …
This is our second stay at Holiday inn Express located at 42th ave .The hotel is pretty new and knowing many of the area hotels ,they are among the goods but could be still better if they improve their shuttle service which strangely runs only from 3 to 11 pm .Front desk staff very nice.Rooms facing the airport could be noisy .Sadly the use of one time use plastic items at breakfast and at room is outrageous.
We were staying in Miami one night, going to/from the airport and we expressly booked the hotel because in Expedia they say they have a shuttle to the airport. It turns out their shuttle runs only from 3 PM to 11 PM and that evening even the scheduled shuttle wasn't running. We had to pay for a taxi to go to and from the hotel. " Take advantage of free full breakfast, a free roundtrip airport shuttle, and a grocery/convenience store at Holiday Inn Express & Suites Miami Airport East, an IHG Hotel" This quote from Expedia is not true. The hotel is a normal HI Express, nothing great but it is fine, except NO SHUTTLE. I very much dislike deception.
It's a small hotel but overall great experience. We had to arrange a stayover with family coming in from various places the night before a cruise. Some travelling without the payor were able to check-in and not wait in the airport, with proper paperwork filled in beforehand. The front desk made this effortless. The hotel is one of the closest to the airport, but very far away from any restaurants. This proved a little difficult as we arrived late and had to search valiantly for somewhere to go. To their credit, the hotel had 'take out/delivery' pamphlets, but we wanted to go out to eat together after not seeing each other for so long. ***Make sure you figure out restaurants that are open late around the airport if you are needing a meal. They have a small supermarket of sorts at the entry of the hotel, so snacks and drinks can be purchased. Rooms were great and service was great. Other reviews stated the airplanes could be heard (it's close to the airport), but we did not experience this, even though we had a sensory-sensitive individual in our group.…
I booked this hotel because it was close to the airport and had shuttle service and I had to be at the airport at 7am. The guy checking us in was super rude and sarcastic whenever I asked a question. He said he’d call me when my room was ready, didn’t ask my number though. I came back to get my room (which had been ready for a while, no call) and ask him about the shuttle. He said it’s only available after 3, when I said I only booked here for the shuttle, what am I supposed to do, he said “take it up with Priceline”. We get to the room and I need to insert the keycard to turn on the light, after many attempts I finally flagged down housekeeping who had to slam the sensor for it to work. Breakfast was omelettes and bread.
Excellent hotel , close to the airport but not bothered by noise, breakfast was very good and staff helpful, short walk to train/Metro system to take you to downtown Miami, only downside was the pool was not very clean. No evening food available and a lack of local eateries but on the other side of the two petrol/gas stations, less than 100 yards away was a fast food van selling Burgers, Pizza and mexican style food , run by one man with one assistant and helped by his daughter, which served great food at a fair price and with a great manner, really would like to recomend but I cannot remember the name. If you can help let me know and I will post on here. Cheers.
Having arrived MIA on a late international flight there were no flights offered to our final destination until the next day, so it was necessary for us to find a hotel near the MIA Airportl The Holiday Inn Express is an older, but clean & well maintained hotel. The best thing about the hotel though is their wonderful, helpful, personable, friendly, & knowledgeable staff. We can't say enough about how welcomed they made us feel. Plus, the breakfast the following morning was surprisingly good (a lot better than other 'free breakfast hotels' that we've stayed at before). We definitely recommend the hotel to others & would stay there again.
The hotel needs some updating for sure. The rooms were very basic with dirty carpeting and most of the hotel needed some general repairs. We only chose this hotel because we wanted to have an easy way to the Port of Miami for boarding a cruise and it did provide free excellent ground transportation to the port. The transportation to the port was great, no issues. We also appreciated the free breakfast and coffee.
We had to leave our Naples hotel early due to hurricane Ian & picked this hotel at short notice. Wow staff were excellent with the influx of people fleeing Ian. Staff were amazing and a credit to the hotel. Rooms very comfortable & had all amenities, esp at short notice for many. Breakfast was excellent, with hot & cold foods. Well done everyone, it was obvious that you was very busy on small numbers but you smashed it & we would definitely stay at this hotel again, big thanks you were amazing
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