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100 Chopin Plaza, Miami, FL 33131
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#7 of 151 hotels in Miami
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Discover a new dimension of worldly travels paired with unrivaled hospitality at InterContinental Miami. Set in the heart of Miami, our hotel offers richly appointed accommodations with breathtaking views along Biscayne Bay. From dramatic digital artscapes, 653 luxury guestrooms & suites, we specialize in stylish flair and world-class service. Relax at mySpa, enjoy a cocktail at Toro Toro and experience all that our hotel has to offer. #MiamiStartsHere
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Aerobics
Evening entertainment
Children's television networks
Paid private parking on-site
Wifi
Paid wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Patio
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Marina View
Languages Spoken
English, Spanish, Portuguese

Location

Full view
100Great for walkers
Grade: 100 out of 100
82Restaurantswithin 0.5 km
10Attractionswithin 0.5 km
7630Reviews231Q+A100Room tips
Traveller rating
  • 4,830
  • 1,871
  • 553
  • 231
  • 145
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Nick Pena wrote a review 2 Dec
Orlando, Florida56 contributions113 helpful votes
I came here for a conference. I did have some hiccups at the hotel. But once I reached out to them downstairs they did take care of it. The views from my room were stunning. This hotel is an Icon in Miami. Overall its very nice and well kept considering this is an older property. The food at Toro Toro was excellent as was the service. The spa was also top-notch! The hotel is great. But falls short in two areas and this is what ket me from giving them a 5-star rating. - Valet Parking is the only option. Not only is it very expensive, but it sucks. The staff was terrible. They treat the cars really bad, they will make you wait forever for your car each time. They are disorganized and they have no systems in place. The parking here is a complete disaster. - Staff member "Genesis" alleged she was a manager at the hotel. She was so rude, so arrogant, and absolutely awful. In all my years of travel, I have never come across a front desk agent as rude and arrogant as she was. She tried to cheat me out of a night, thankfully another manager made took care of it. I had paid for 4 nights, but due to a hurricane, the night before that came thru central Florida where I live. I called the hotel to tell them id just check in the next day after the storm. When i got there, my room was not ready. Even though I had paid since the night before. The hotel made me wait, and Genesis treated me like a dog. I was going to give them 1 star, as based on my interaction with Genesis(who never apologized by the way. Even though she was wrong). But everyone else was great and hospitable so it would not be fair to do that. Regrettably, there is always a bad apple and in this case, it was Genesis. But other than dealing with her, I had a great stay here and they really do try to give great service. I gave the hotel a 4-star rating. Which is consistent with my experience. Regrettably, what was once the grande dame of Downtown Maimi is now just a shadow of her glorious past. Do not be fooled into thinking this is a 4.5 star hotel. It was, but not its just a very consistent 4 star.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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dwc13TA wrote a review Nov 2022
Oak Park123 contributions2 helpful votes
Hotel's Favourite
We really enjoyed our spacious room with a great view of nearby Bayfront Park and Port of Miami Cruise Terminals. In the distance we could see high rises lining Miami Beach. We booked our stay for multiple nights so we could explore the area and also be conveniently located for an upcoming cruise out of Miami. The front office staff were very always attentive, courteous and helpful. We were able to check in early, which was greatly appreciated since we had arrived early after finishing up a cruise in Fort Lauderdale. IHG Diamond status has its benefits, lol. On our final night, we needed boarding documentation that had been recently emailed printed out. Marlon Z. helped get that done, which was greatly appreciated. Thanks Marlon! My wife and I enjoyed breakfast at OLÉ each day during our stay. Such a friendly, helpful staff, including Madeleine (hostess), Brandy (my server multiple times), Ariesa (server; blame autocorrect on my phone for incorrect spelling of your name, sorry!), Fritho (omelette station), Merana (fruit & cold cuts section), Carolina (dining area attendant) and Madelena (manager). The selection of fruit and rolls/pastries was excellent, but make sure to get an omelette made to your liking. Food in warming trays and on display in baskets/bowls was quickly replenished as needed. Plates and cups were quickly cleared. All told breakfast at OLÉ was an excellent way to start each day and the people I mentioned (and others) were a big reason why. Madelena and her team did a fantastic job. On the 5th floor, if memory serves, this facility has a very nice outdoor pool and deck with plenty of lounge chairs and some umbrellas. There is also a very nice poolside bar. Inside there is a spa and workout facilities. There is a large convention space with long hallways on the 2nd floor -- great for walking laps if you don't like treadmills and don't want to go outside because it's hot/humid or nighttime. InterContinental Miami has a great location. There is a stop on the free Metromover located just up the street, less than a block away at Biscayne Blvd. About 2 blocks away is a Whole Foods. CVS and Walgreens locations are within easy walking distance of the hotel. Some of the nearby storefronts are still vacant/shuttered as a result of the pandemic but I never felt unsafe while walking around, even late in the evening. The only downside is you won't find any fast food in the immediate area. There is a Chick-fil-A and McDonald's a few stops away on the Metromover.
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Date of stay: October 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Glenn Sampert , General Manager at InterContinental Miami, an IHG Hotel
Responded 3 weeks ago
dwc13TA, First, thank you for your lovely review of our hotel and choosing us as your pre-cruise destination. I greatly appreciate all of your kind words for each of the amenities you experienced on property and will be sure to share those sentiments with those whom you named. I am thrilled you fully enjoyed our location and you were able to move about the city to also experience all that Miami has to offer. We certainly can't wait to welcome you back as an IHG 1 Rewards member.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lco wrote a review Nov 2022
20 contributions30 helpful votes
Fantastic hotel. Had an issue with our room safe but it was resolved within 2 hours. Hitomi at reception recommended we upgrade our room and we were not disappointed. The views were amazing of the bay. We spoke to her several times during our stay and she always remembered us. Upgrading to club level is recommended too. Fantastic aperitifs and happy hour between 5&7pm. Buffet Breakfast is included & only negative I can say about our whole stay, is it could have been hotter. Microwave would have been appreciated and made our stay 5 star. Fantastic staff & fantastic premises in a fantastic location.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Glenn Sampert , General Manager at InterContinental Miami, an IHG Hotel
Responded 3 days ago
Lco63, First, thank you for choosing InterContinental Miami as your hotel of choice in Miami. I greatly appreciate you taking the time to review your experience and thrilled you enjoyed your Club upgrade with elevated amenities. Most important, your service expectations were exceeded by our colleagues and you had a fantastic stay. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Escape694841 wrote a review Nov 2022
1 contribution
I have been to several pet friendly hotels but this one really surpassed my expectations. I have a lab/pit mix which is pretty big. Not once did they even seem to care how big he was. They even allowed me to bring him to the hotel restaurant. Granted my dog is well behaved but still to allow him there was amazing. Also, there's a park right across the hotel where you can walk your pet and there's lots to do there. You have the Heat's arena nearby where you can watch NBA games or concerts, you have boat rides in the Bayside as well as shopping there. On the downside, I hate dealing with the traffic to get out of Downtown to go places, you're not close to the beach if that's what you want either but we planned it perfectly where we stayed there for a few days to do stuff in the area, then went to the Hard Rock Hotel/Casino in Ft Lauderdale which is also pet friendly btw to do stuff over on that side of town. I loved how elegant the hotel was but didn't like they only had valet parking and you couldn't park your own vehicle plus $50 per day to park your car there which was an inconvenience. At night that place looked gorgeous through the room but Downtown is not a place you want to walk around late at night in Miami. One other downer was the size of the room and the bed. For some reason the size of the bed which was supposed to be a Queen felt smaller so my wife and I had a hard time sleeping comfortably. Overall it was a great experience and would recommend this hotel ONLY if you are a pet owner.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Glenn Sampert , General Manager at InterContinental Miami, an IHG Hotel
Responded 3 days ago
Escape694841, Thank you so very much for sharing your review of a recent stay with us. Indeed, we are a pet-friendly hotel (with a weekly Paws Patio Yappy Hour event) in hopes you are with us on a Wednesday! Otherwise, I am thrilled to know your service expectations were exceeded and you appreciated our location and your pup had a great stay! Lastly, if you are a free Rewards Member, book the Pets & Points package where you get $10 off pet fee + 2,000 bonus points! Hope to have you with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael J wrote a review Nov 2022
1 contribution
Yassine was an absolute gentleman. Service outstanding and this is my first night. I’m here for a week and can’t wait to enjoy the fantastic hospitality. Yassine is a rockstar. Thanks Intercontinental. The ambience meets the city. Welcome to Miami.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Glenn Sampert , General Manager at InterContinental Miami, an IHG Hotel
Responded 6 days ago
Michael J, First, thank you for taking a moment to share your kind words about our colleague. I am thrilled to learn to know your service expectations were exceeded and we are glad you are with us for the week. Indeed, Miami does start here at InterContinental Miami!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Viet V wrote a review Nov 2022
1 contribution
Great place. The front desk girl, Mary, helped me check-in. She went beyond her service and was a great help. She provided drinks voucher b/c i'm an IHG one member. Service at this Intercontinental was great from everyone. The place was clean and the view was as good as the one in Hk and Vietnam. Some of us do not appreciated front desk workers. Please don't give them hard times. Thank you so much
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Date of stay: November 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Glenn Sampert , General Manager at InterContinental Miami, an IHG Hotel
Responded 6 days ago
175vietv, Thank you for taking a moment to review your experience and THANK YOU for being an IHG 1 Rewards member. I greatly appreciate you feedback and accolodates of our front desk team and will certainly share your kind words. We certainly hope to welcome you back again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
blackrabbitvip wrote a review Nov 2022
Tampa, Florida9 contributions3 helpful votes
Clearly racist, judgmental and overly undereducated and unhelpful staff. My room was prepaid on company card but the refused to give me my room based on my appearance. Wouldn’t give me any reason, wasn’t helpful on parking. Supervisor wouldn’t speak to me or help any of my staff with proper reasoning or accommodation. Went to Hyatt regency after and was immediately well received. Hyatt regency replaced them for our corporate bookings from now on. Our international company immediately removed them from our preferred list of hotels in the area as well as worldwide for all of our staff. The place looked clean and pristine but left a very ugly and open scar Clearly racist, judgmental and overly undereducated and unhelpful staff. My room was prepaid on company card but the refused to give me my room based on my appearance. Wouldn’t give me any reason, wasn’t helpful on parking. Supervisor wouldn’t speak to me or help any of my staff with proper reasoning or accommodation. Went to Hyatt regency after and was immediately well received. Hyatt regency replaced them for our corporate bookings from now on. Our international company immediately removed them from our preferred list of hotels in the area as well as worldwide for all of our staff. The place looked clean, and somewhat pristine, but left a very ugly and open scar. Our company will never return to this godforsaken place.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled on business
Room Tip: Rude staff, pretentious, not worth the energy or effort of trying to secure a night here, your...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Sarah B wrote a review Nov 2022
London, United Kingdom198 contributions99 helpful votes
Comfortable hotel In the bayside location. Nice large rooms and fantastic reception staff that could not have been more helpful. The only thing I wish I had realised was that the position of the buildings surrounding the pool area mean that you only get sun for a couple of hours in the morning but that’s not the fault of the staff.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Glenn Sampert , General Manager at InterContinental Miami, an IHG Hotel
Responded 1 week ago
sarahbV7293FG, Thank you for taking a moment giving us a 5-star review during your recent stay. I am happy to learn you loved our location along with your service expectations being exceeded by our colleagues. We certainly hope to welcome you back again,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lyn Lyn Peh wrote a review Nov 2022
Singapore, Singapore105 contributions71 helpful votes
I am a Diamond Elite Member and I stayed 10 different in IHG hotel this year. To my surprise the amenities in Intercontinental Miami at 100 choppin st. is very minimal. They don’t provide toothpaste/tooth brush, mouth wash, sewing kit and bath ropes. But I tell them, they mention it is due to Covid, but I see that 99% of the people there do not wear a mask. The housekeeping service is very inconsistent, they either forget to replenish showe gel, conditional, towels etc…I need to call all the time. Apart from room service, the other service from the hotel staff are good. Kudos to Mr Eduardo Roselio(Chief Concierge), Mr Roselio is very helpful and friendly. Miss Angelica [ Club Floor] takes my feedback seriously and get matter settle for me. At the front office, Miss Genesis Carbone attend to my request and handle it efficiently, not forget Joe too. He is also very nice and sweet. Lastly I hope that the hotel can look into the room amenities and hope they put everything that I mention in the bathroom. This will help other guest when they checked in. I stayed in so many IGH hotel and most of the basic amenities is there. Some even provide shower sponge and salt for bathing. I hope the hotel take this as a feedback and not a complaint. Regards and best of luck. A Diamond Elite Member
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Date of stay: November 2022Trip type: Travelled with friends
Room Tip: Please check that the hotel provide full amenities in the room as this is the minimum that we can...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Glenn Sampert , General Manager at InterContinental Miami, an IHG Hotel
Responded 1 week ago
Lyn2696, First, thank you for being a IHG Rewards Member and appreciate your loyalty. I am happy to learn your interactions with our colleages exceeded your expectations. I certainly appreciare your feedback and will certainly share internally. All the best.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Patti S wrote a review Nov 2022
The staff at the Miami location are outstanding. They go above and beyond. The Hotel Manager, Alexis is professional, friendly and welcoming. The location on the water and next to the Bay Front is a great and convenient location.
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Date of stay: November 2022
Value
Location
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Glenn Sampert , General Manager at InterContinental Miami, an IHG Hotel
Responded 1 week ago
PattiS952, Thank you for sharing your kind words about our colleagues. Your feedback means everything to myself and happy to know our Hotel Manager exceeded your expectations and you enjoyed our location and amenities. We look forward to having you with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$287 - US$572 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaMiamiDowntown / Coconut Grove
NUMBER OF ROOMS
653
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INTERCONTINENTAL MIAMI, AN IHG HOTEL: UPDATED 2022 Reviews, Price Comparison and 3,732 Photos (FL) - Tripadvisor

Frequently Asked Questions about InterContinental Miami, an IHG Hotel
Which popular attractions are close to InterContinental Miami, an IHG Hotel?
Nearby attractions include Bayfront Park (0.2 km), Escape Hunt (0.4 km), and Silverspot Cinema (0.3 km).
What are some of the property amenities at InterContinental Miami, an IHG Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at InterContinental Miami, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Miami, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at InterContinental Miami, an IHG Hotel?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to InterContinental Miami, an IHG Hotel?
Conveniently located restaurants include CVI.CHE 105, Pollos & Jarras, and Toro Toro.
Are there opportunities to exercise at InterContinental Miami, an IHG Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at InterContinental Miami, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Miami, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Miami, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, and Portuguese.