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InterContinental Miami

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#8 of 121 Hotels in Miami
Certificate of Excellence
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InterContinental Miami
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5,726 Reviews from our TripAdvisor Community

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Showing 4,316: English reviews
Purmerend, Noord-Holland, Netherlands
Reviewed 22 March 2016

This hotel will never see me and friends again! let me start with the arrival: we booked a 2 x double bed suite with city view incl breakfast, 4 persons ( we were visiting Ultra Miami so want to see it ) They gave us a suite with 1 double bed and seaview, after a short trip down, i have...

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Helpful?
Thank Danny v
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Danny v, Thank you for taking the time to write a review and share your feedback and concerns with us. By now, I know that you have been in contact with members of our team who have worked to answer some of your concerns and assist you with understanding some things that maybe were misconstrued. We always strive to...

Reviewed 22 March 2016 via mobile

Room is cold even when the air con is switched off!! During the night it's tough to sleep because of the noise and because is always cold thanks to a ventilation system that probably is quite old. The rest is fine...it's an Intercontinental Hotel so the standards are pretty high!

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Thank Paolo M
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Paolo M, Thank you for taking the time to share your feedback with us. We appreciate you letting us know of your issues with the air conditioning and would like the chance to ensure this is not a room specific issue. Could you please email us at interconmiami@gmail.com with your room number so we can further investigate this issue?...

Reviewed 22 March 2016 via mobile

I stayed here for four nights during UMC festival and contracted beg bugs in room #2012. I told management about this and about water leaking through the wall and carpet. They never did anything to resolve this issue. Also, there is not much hot water when taking a shower and on the last night someone was smoking hash on my...

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1Thank Omied B
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Omied B, Thank you for joining us over Ultra, and for your feedback. I know that you have already been contacted by someone from our team regarding your concerns, but I want to let you know personally that we take claims like these very seriously and conducted a thorough investigation with our internal housekeeping team and an external cleaning...

Toronto, Canada
Reviewed 22 March 2016

We spent one night at Intercontinental Miami before a cruise. Kacedrine, who did our our check-in was extremely accommodating, allowed us to check in early and check out late with no additional fees, arranged extra bed for my baby girl and much more extra. Conciege helped us with map and clear direction to South Beach. Breakfast was decent as well....

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Helpful?
Thank RoyallDu
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear RoyallDu, Thank you for sharing your experience with us. We're thrilled that you had such a positive experience & will be sure to share your compliments with Kacedrine and the team. We hope to welcome you back soon! Best, Arminio

Reviewed 22 March 2016 via mobile

Awesome hotel. Customer service is top notch. Valet was great as was Toro Toro, which is the great restaurant inside. Only stayed one night but would go again any day. Close to the cruise terminal which is why we stayed.

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Helpful?
Thank johnnydafoodnut
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear johnnydafoodnut, Thank you for sharing your experience with us. We truly appreciate such glowing compliments, especially from someone who considers himself a "food nut". We'll be sure to pass your comments on to our team as well and thank them for a job well done. We look forward to welcoming you back again soon! Regards, Arminio

Houston, Texas
Reviewed 21 March 2016

We stayed prior to leaving for a cruise and enjoyed the Intercontinental very much. The service was very attentive, from the valet, to the bellman who delivered bags to room very quickly, all the way through to the restaurant staff and checkout. We enjoyed using the steam room and the view from our window was beautiful. Only problem was the...

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Helpful?
Thank makenzi e
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear makenziewing, Thank you for taking the time to share some feedback with us about your recent stay at the hotel. We are happy to hear you had a wonderful time and were able to experience everything from the spa, restaurants and additional amenities we provide. I'm sorry to hear about the alarm waking you up and wanted to address...

Forest, Virginia
Reviewed 21 March 2016

We stayed here the night before going on a cruise. It is about 20 minutes from the Miami airport and directly across the bay from the cruise ship terminal. The property was very nice except it had no boutique shops other than a gift shop. Check in and out were seamless with late checkout already arranged. The room was good...

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Thank SUSANCROUCH
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Susancrouch, Thank you so much for sharing your experience with us. We're glad our prime location served your cruise-purposes well and that your check in/out process was seamless. We will be sure to pass your comments to our housekeeping & front office team as we constantly strive to improve our guests' stay with us. We hope to welcome you...

Rock Falls, Illinois
Reviewed 21 March 2016 via mobile

We stayed before and after a cruise and the check-in staff were extremely accommodating. They allowed us to check in early and check out late with no additional fees and were very friendly about it. There's a shopping mall and many restaurants within walking distance.

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Thank agarcia2007
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear agarcia2007, Thank you for your review of our hotel during your recent stay. We hope you will join us again sometime soon and enjoy more of the InterContinental Miami experience and all that the city has to offer you. Thank you again! Best, Arminio

Dorado, Puerto Rico
Reviewed 20 March 2016 via mobile

Entire hotel staff is outstanding, goes the extra mile to make you feel right at home and surpass your expectations. Congrats, Mr. Hill!! Alain Gracia from the Standard Parking (valet) wonderful service and extremely detail oriented, service cannot get better than this. Thank you very much!! Staff at the Club is wonderful, especially Diana Murcia has gone out of her...

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Thank xvilaro
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear xvilaro, Thank you so much for your review. We appreciate that you took the time to share your wonderful remarks with us and also share a few names of the staff who made your stay extra special. We always strive to provide a WOW experience, so we will be sure to thank the team for a job well done....

Scottsdale, Arizona
Reviewed 19 March 2016 via mobile

After staying here I can say this operation is very impressive. Managing crowds large enough to fill a 30+ story hotel requires substantial effort and intercontinental has it down to a science we stayed this ultra weekend and had a great experience even with the large crowds. The resturaunt toro toro is fantastic, particularly the night crew service from Matt...

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Helpful?
Thank Alexander P
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Alexander P, Thank you for taking the time to review your recent stay with us, and thank you for choosing to stay over one of not only our busiest weekends, but Miami's in general. We appreciate your comments about how we managed the energetic atmosphere and crowds of people. I am glad to hear you enjoyed your time with...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more   less 

Additional Information about InterContinental Miami

Address: 100 Chopin Plaza, Miami, FL 33131-4323
Region: United States > Florida > Miami > Coconut Grove
Price Range: $261 - $608 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Miami 4*
Number of rooms: 641
Reservation Options:
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Hotel Style:
#2 Green Hotel in Miami
#5 Spa Hotel in Miami
#5 Family Hotel in Miami
#6 Business Hotel in Miami
#6 Romantic Hotel in Miami
#6 Luxury Hotel in Miami
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Miami staff and other travellers.
138 questions
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Questions? Get answers from InterContinental Miami staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room overlooking water”
 of 5 bubbles Callaway14, 21 Mar 2017 | Read review
“Ask for a view of the port. It's worth it”
  • This is the view fro our room.
 of 5 bubbles Twee-Wong, 20 Mar 2017 | Read review
“Our Bayview room was gorgeous! We loved watching the boats come in!”
 of 5 bubbles biztraveler2316, 20 Mar 2017 | Read review
“Big, with an extraordinary view, excellent wifi, the bathroom big and comfortable.”
 of 5 bubbles 735erwina, 19 Mar 2017 | Read review
“I wish the window was lower and bigger so I could fully enjoy the panoramic view. ”
 of 5 bubbles 244yanay, 19 Mar 2017 | Read review
5 of 5