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InterContinental Miami

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#8 of 121 Hotels in Miami
Certificate of Excellence
GreenLeadersGold level
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InterContinental Miami
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5,744 Reviews from our TripAdvisor Community

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Showing 4,331: English reviews
Reviewed 22 March 2016 via mobile

Awesome hotel. Customer service is top notch. Valet was great as was Toro Toro, which is the great restaurant inside. Only stayed one night but would go again any day. Close to the cruise terminal which is why we stayed.

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Helpful?
Thank johnnydafoodnut
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear johnnydafoodnut, Thank you for sharing your experience with us. We truly appreciate such glowing compliments, especially from someone who considers himself a "food nut". We'll be sure to pass your comments on to our team as well and thank them for a job well done. We look forward to welcoming you back again soon! Regards, Arminio

Houston, Texas
Reviewed 21 March 2016

We stayed prior to leaving for a cruise and enjoyed the Intercontinental very much. The service was very attentive, from the valet, to the bellman who delivered bags to room very quickly, all the way through to the restaurant staff and checkout. We enjoyed using the steam room and the view from our window was beautiful. Only problem was the...

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Helpful?
Thank makenzi e
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear makenziewing, Thank you for taking the time to share some feedback with us about your recent stay at the hotel. We are happy to hear you had a wonderful time and were able to experience everything from the spa, restaurants and additional amenities we provide. I'm sorry to hear about the alarm waking you up and wanted to address...

Forest, Virginia
Reviewed 21 March 2016

We stayed here the night before going on a cruise. It is about 20 minutes from the Miami airport and directly across the bay from the cruise ship terminal. The property was very nice except it had no boutique shops other than a gift shop. Check in and out were seamless with late checkout already arranged. The room was good...

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Helpful?
Thank SUSANCROUCH
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Susancrouch, Thank you so much for sharing your experience with us. We're glad our prime location served your cruise-purposes well and that your check in/out process was seamless. We will be sure to pass your comments to our housekeeping & front office team as we constantly strive to improve our guests' stay with us. We hope to welcome you...

Rock Falls, Illinois
Reviewed 21 March 2016 via mobile

We stayed before and after a cruise and the check-in staff were extremely accommodating. They allowed us to check in early and check out late with no additional fees and were very friendly about it. There's a shopping mall and many restaurants within walking distance.

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Helpful?
Thank agarcia2007
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear agarcia2007, Thank you for your review of our hotel during your recent stay. We hope you will join us again sometime soon and enjoy more of the InterContinental Miami experience and all that the city has to offer you. Thank you again! Best, Arminio

Dorado, Puerto Rico
Reviewed 20 March 2016 via mobile

Entire hotel staff is outstanding, goes the extra mile to make you feel right at home and surpass your expectations. Congrats, Mr. Hill!! Alain Gracia from the Standard Parking (valet) wonderful service and extremely detail oriented, service cannot get better than this. Thank you very much!! Staff at the Club is wonderful, especially Diana Murcia has gone out of her...

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Helpful?
Thank xvilaro
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear xvilaro, Thank you so much for your review. We appreciate that you took the time to share your wonderful remarks with us and also share a few names of the staff who made your stay extra special. We always strive to provide a WOW experience, so we will be sure to thank the team for a job well done....

Scottsdale, Arizona
Reviewed 19 March 2016 via mobile

After staying here I can say this operation is very impressive. Managing crowds large enough to fill a 30+ story hotel requires substantial effort and intercontinental has it down to a science we stayed this ultra weekend and had a great experience even with the large crowds. The resturaunt toro toro is fantastic, particularly the night crew service from Matt...

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Helpful?
Thank Alexander P
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Alexander P, Thank you for taking the time to review your recent stay with us, and thank you for choosing to stay over one of not only our busiest weekends, but Miami's in general. We appreciate your comments about how we managed the energetic atmosphere and crowds of people. I am glad to hear you enjoyed your time with...

Reviewed 19 March 2016 via mobile

Gotta say that Kacedrine was probably one of the most helpful people ever during check in at Ultra. This place is a zoo. And she made the start of my weekend w my kids extremely pleasurable - thanks a bunch. And great job! This place hires Class acts :)

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Helpful?
Thank Marco K
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Marco K, Thank you for taking the time to review your recent stay with us, and thank you for choosing to stay over one of not only our busiest weekends, but Miami's in general. We are glad to hear that despite the energetic atmosphere and crowds of people, you enjoyed your time with your kids. We will be sure...

State College, Pennsylvania
Reviewed 18 March 2016

I just checked into InterContinental Miami for UMF 2016 after a long morning flight and I was greeted by the two most lovely receptionists at InterContinental; Kacedrine and Ingria. They set a high benchmark for hospitality. We were having some issues with our reservations but they were very generous and accommodating. You guys should definitely try to meet them both...

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Helpful?
1Thank vedantchaudhary95
Arminio R, Director of Operatons at InterContinental Miami, responded to this review

Dear vendantchaudhary95, Your feedback is important to us. Thank you for sharing your experience during your recent stay and for highlighting the team members who helped recover your issues and make the rest of your time with us memorable. We are happy to hear you enjoyed your stay and we look forward to seeing you for UMF 2017, if not...

Reviewed 18 March 2016 via mobile

Clean & friendly, with a gorgeous view. My suite was great as was my double room. The Ambassador Program is probably the best part of the Intercontinental, which is their loyalty program. The person helping me Kacedrine, was exceptional in taking care of my needs.

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Helpful?
Thank Chang S
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear Chang S, Thank you for your review and for your loyalty to the IHG brand. We are glad to hear that you enjoyed your time with us and that our accommodations and staff we able to make you feel comfortable and welcomed. We will be sure to thank Kacedrine for her help in making sure your needs were met....

Markham, Canada
Reviewed 18 March 2016

We stayed at InterContinental Miam for our pre cruise night. This hotel is centrally located, and within walking distance to the mall, food court and restaurants. The rooms are spacious and clean. Would recommend to my family and friends.

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Thank markhamlocal
Arminio R, Director of Operations at InterContinental Miami, responded to this review

Dear markhamlocal, We are excited to hear you joined us for a recent cruise and hope you had as great a time on the cruise as it sounds like you did at our hotel. Feedback like yours is always nice to receive because it reminds us of the good experience we provide and gives us a chance to thank our...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A Shining Star Among Downtown Miami Hotels Miami is truly one of the world's most vibrant tropical playgrounds. In this stunning locale, a pulsing nightlife, brilliant white-sand beaches, and sizzling culture combine for the perfect getaway. Stay at the InterContinental Miami to savor the best of this colorful city. Our alluring downtown Miami hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. Immerse yourself in luxurious elegance - just minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables. Boasting 641 newly redecorated guest rooms and suites, we're an oasis of sophistication and world-class service. Discover this enchanting downtown Miami Florida hotel, in a magical setting: * Overlooking Biscayne Bay, in the heart of Miami, Florida * Minutes from South Beach, the Port of Miami, Coconut Grove, and Coral Gables* Only 7.5 miles from Miami International Airport (MIA)* Just 25 miles from Fort Lauderdale International Airport (FLL)Indulge In Unrivaled Luxury At Our Hotel In Downtown Miami Our 34-story downtown Miami hotel provides dazzling views and spacious guest rooms and suites. Take advantage of 101,000 square feet of meeting space. Rejuvenate in our state-of-the-art fitness center and mySpa. Whether you're visiting for business or pleasure, this deluxe hotel in downtown Miami offers everything you need for an unforgettable stay. ... more   less 

Additional Information about InterContinental Miami

Address: 100 Chopin Plaza, Miami, FL 33131-4323
Region: United States > Florida > Miami > Coconut Grove
Price Range: $254 - $602 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Miami 4*
Number of rooms: 641
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Orbitz, Hotels.com, Agoda, HotelsClick, Jetsetter, Hotel.de, HRS, Reservation Counter, Despegar.com and Travelocity so you can book your InterContinental Miami reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#2 Green Hotel in Miami
#5 Family Hotel in Miami
#5 Spa Hotel in Miami
#6 Business Hotel in Miami
#6 Romantic Hotel in Miami
#6 Luxury Hotel in Miami
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Miami staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the Club floor and ask for room with views of the bay. Well worth it.”
 of 5 bubbles usalover2015, 28 Mar 2017 | Read review
“The higher the floor the better the view.”
 of 5 bubbles rrs_12, 28 Mar 2017 | Read review
“We were on the 14th floor overlooking the cruise port. AWESOME.”
 of 5 bubbles Junglejody, 27 Mar 2017 | Read review
“Prepare to enjoy your stay :-) . ”
 of 5 bubbles belabartisjr, 25 Mar 2017 | Read review
“high floor with bay view”
 of 5 bubbles alongstreet, 25 Mar 2017 | Read review
5 of 5