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Sheraton Miami Airport Hotel

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Sheraton Miami Airport Hotel
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3,742 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Miami Airport Hotel
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Showing 2,546: English reviews
Paris, France
Reviewed 4 March 2015

We were really disappointed for our third time in that hotel. It is five minutes from the airport and their shuttle service is very efficient. But the room we were given was in a bad state: the head of the bed was torn at two different places. The housekeeping was bad, e.g I walked on a screw that was on...

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Helpful?
Thank magosin M
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review

We have read your recent post, and we do apologize for the less than acceptable condition of your room. Please know that we do take your comments to heart and we are addressing the deficiencies you mentioned with our revamped preventive maintenance program. Thank you for sharing and we hope that you will give us another opportunity to provide a...

Reviewed 4 March 2015

We had an event in the Hotel. We had a nice experience, our Express Sales Manager, Fernando, was outstanding and gave us great service. Also Flor helped us during the conference, very kind help. The only missing star is because someone of out team was expecting a package (a book), which unfortunately didn't arrive successfully or got lost in the...

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Helpful?
Thank Vane J
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review

What a delight to read your review. We have an ideal setting and an ideal team to ensure a memorable event. I will share your comments with your Express Sales Manager, Alvaro Fernandez and Flor from our Executive Meeting Center.. Thank you for recognizing their efforts. Your recommendation is greatly appreciated and we will look forward to hosting future meetings....

Toronto, Canada
Reviewed 4 March 2015

Excellent meeting facilities -- love the amenities and my group really appreciated the snacks and cooler full of beverages I'd definitely do another meeting here but .... The rest if the hotel is bad -- don't even get me started on the breakfast buffet -- looked like a horde of five year olds raged through it -- messy, dirty, bad...

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Helpful?
Thank kerryharrismail
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review

Thank you for sharing your recent experience. We are pleased to learn that you were satisfied with our meeting center facilities. It is unfortunate, however, that we were unable to deliver that same experience for you throughout the hotel. Your observations will be shared in an effort to improve in those areas, especially with our culinary team who prides itself...

Buenos Aires, Argentina
Reviewed 2 March 2015

Just 5 minutes from the airport. Shuttle goes around every time. During the night I think it is by each halve hour. If you are a Starwood guest you will have a nice view of the golf course behind. My sons saw two manatees with their cab passing by in the behind rivet which, at sight, seems not to be...

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Helpful?
Thank Pablo L
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review

Thank you for the great review of our hotel. Our airport shuttle runs 24 hours a day. From 5:00 a.m. to midnight, the runs are every 15 minutes and from midnight to 5:00 a.m. the shuttle runs every half hour. The river and golf course views behind our hotel are truly beautiful and many of our guests do compliment us...

new york
Reviewed 2 March 2015 via mobile

Drove down from Four Piont by Sheraton Ft Meyers a three stars hotel to this four stars and check in at 6 pm we were forced to use the valet parking at the beginning which later on got charge of $15 for the service which we do not need. Been traveling all day from Ft Meryers to Ft Lauderdale to...

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Helpful?
Thank V W
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review

Thank you for sharing your recent experience. We always appreciate hearing from our guests as it provides us with invaluable insight as to where improvements may be made. Our teams work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Your comments have been addressed with our food and beverage and front...

Reviewed 1 March 2015

I stayed here just for one night this past week. The good: excellent customer service from maintenance and shuttle drivers; close to airport; nice bar; nice shuttle service The bad: not so good service from the front desk; thin walls - you can hear everyone walking/talking in the hall; unreliable room service Things started out well. The shuttle pick up...

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Helpful?
1Thank Tammy B
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it appears that we missed several opportunities with your visit. Please accept my apology for any inconsistency in service that you may have experienced. It is our intention to always provide consistently high levels of service to our valued guests. It is...

Carouge, Switzerland
Reviewed 28 February 2015

We booked a night at the Sheraton Miami Airport hotel as a treat to enjoy after a 10 hour flight from Europe before we travelled to our Florida resort destination. This was a mistake. To add further enjoyment to our stay we booked a "Club Room" hoping to relax after our long flight and enjoy the hospitality of the lounge...

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Helpful?
1Thank Cathy F
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review

We always appreciate hearing from our guests no matter what the circumstances and while I wish you had a better experience, it is feedback like this from which we learn and use to improve. We work hard to deliver an exceptional guest experience and it's apparent in this case that we fell short. Your comments have been addressed with both...

Atlanta, Georgia
Reviewed 28 February 2015

Received awesome service from Amanda at the front desk, Michael at Valet (and whole crew), and Jay at the bar. Average hotel with above average service. The rooms were clean and neat. Just costly for what you get.

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Helpful?
Thank kworthy
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review

We truly value and appreciate your recognition of our associates. They make every effort to exceed our guests’ expectations at every opportunity. I will share your comments with our teams and especially with Amanda, Michael and Jay. Thank you for your recommendation and we hope to have another opportunity for a future visit. Kind regards, Jon K. Wubbena, CHA General...

Salt Lake City, Utah
Reviewed 27 February 2015

Most of the staff here are friendly - they just struggled to get the room billing right. A co-worker and I came here for a conference. My room wasn't ready when I checked in so they charged my credit card told me to wait about 10 minutes and they would bring my room key. After waiting 25 minutes, I did...

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Helpful?
Thank th661205
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review

Thank you so much for taking the time to comment on your recent experience, I apologize for the wait time you experienced both at check-in and in our restaurant. Our hotel was fully committed with numerous late check-outs adding to the increased traffic. Please know that we do take your comments to heart and we are addressing the concerns that...

Tamarac, Florida
Reviewed 26 February 2015

I work with the public every day as a nurse so I really appreciate good customer service. I have a problem in my room with the toliet so I called the front desk and was advised that some one would be up to look at it. I was surprise at how quick someone came up. The workers name was Chris...

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Helpful?
Thank ismary a
JonW338, General Manager at Sheraton Miami Airport Hotel, responded to this review

We are delighted to hear that you enjoyed our hotel and hospitality. Customer care is amongst our highest priorities and it is always gratifying to hear that a member of our team succeeded in ensuring that our guests experience that care. Thank you for recognizing Chris Reed's efforts. Your recommendation is appreciated and we will look forward to the next...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located minutes from Miami's airport, our hotel provides the perfect venue for business meetings, conferences, and seminars. Contact us today to plan the perfect event. ... more   less 

Additional Information about Sheraton Miami Airport Hotel

Address: 3900 NW 21st Street, Miami, FL 33142-6704
Region: United States > Florida > Miami
Price Range: $183 - $359 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Miami Airport Hotel 3.5*
Number of rooms: 405
Reservation Options:
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Also Known As:
Wyndham Miami
Miami Wyndham
Hotel Style:
#11 Business Hotel in Miami
#37 Family Hotel in Miami
#38 Romantic Hotel in Miami
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Miami Airport Hotel staff and other travellers.
86 questions
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Questions? Get answers from Sheraton Miami Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an even room number”
 of 5 bubbles Monkeylarson, 6 Dec 2016 | Read review
“Golf course side (south) of the hotel because it is quieter.”
 of 5 bubbles carlogC3827ZQ, 30 Nov 2016 | Read review
“Beds soft as cotton”
 of 5 bubbles Sammette, 28 Nov 2016 | Read review
“Rooms at the Rear overlook the Golf course with Miami in the distance, The front rooms overlook the airport.”
 of 5 bubbles trio-sdc, 20 Nov 2016 | Read review
“Over looking the golf course.”
 of 5 bubbles DorW21, 16 Nov 2016 | Read review
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