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The Palms Hotel & Spa

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The Palms Hotel & Spa
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2,323 Reviews from our TripAdvisor Community

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There are newer reviews for The Palms Hotel & Spa
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Showing 1,424: English reviews
Reviewed 3 weeks ago via mobile

The hotel is super nice and the staff is very friendly:) The garden was awesome and also the beach is wonderful✨☀️ And the lady in the gift shop, called Pauline, was very friendly and helped us a lot👌🏻 We recommend the hotel because it's awesome👍🏻☀️

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Helpful?
1Thank Amira M
Potomac, MD
Reviewed 4 weeks ago

Pros - old-world style, clean, spacious rooms with amazing view (if you ask for/pay for ocean view), friendly staff everywhere - from bar and beach to coffee shop and housekeeping, good location, beautiful beach that's clean and has plenty of loungers and you can order food and drinks from there, amazing spa. Cons - if you have a room near...

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Thank ELM2426
Reviewed 4 weeks ago via mobile

I really cannot say enough about how beautiful this hotel is and how amazing the staff is. I work at a hotel and I know the real importance of friendly faces. I have some mentionable people - Delice, Eric, Vele, and Louie. Top notch and will def be back to visit the hotel and our new friends.

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Helpful?
1Thank Olivia P
Paris, France
Reviewed 4 weeks ago

I stayed five nights and wifi is useless. Elevators are dirty and most of them do not work. It is hard to find Reception as it is tucked away. When I arrived from long flight it was hard to find the bellman or reception There were no beach towels- had to wait 40 mins.

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Helpful?
Thank Paige12015
Alma C, Manager at The Palms Hotel & Spa, responded to this review

Dear Paige12015 Thank you for choosing to stay at The Palms Hotel & Spa during your business trip. We are deeply distressed to read of the inconveniences you may have experienced while our guest. The issue with the WiFi may have been due to a cut-over we had to a new service; however, we were not aware that the system...

Epsom, United Kingdom
Reviewed 4 weeks ago

our room was clean and spacious although a little dated. The staff were rushed off their feet when we checked in but they were very helpful when we eventually got to the desk. We were looked after very well as our friend is a Platinum Member so we had a good full breakfast included in our room

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Helpful?
Thank annettepawson
Fritz C, Front Office Manager at The Palms Hotel & Spa, responded to this review

Dear Anette, We are so glad you enjoyed your stay at the Palms Hotel & Spa, and took the time to share your great experience with TripAdvisor. Please visit us again soon!

Bristol, United Kingdom
Reviewed 4 weeks ago

Our room had a very nice ocean view! It was clean, spacious and well decorated. Staff were friendly and polite! Breakfast was nice and fresh with good variety if cold and warm options, but expensive. Food and drinks were really expensive at the hotel. Plus, it has a high resort fee! They had two sets of lifts (elevators) but one...

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Helpful?
1Thank Mehdi S
Fritz C, Front Office Manager at The Palms Hotel & Spa, responded to this review

Dear Mehdi, Thank you so much for your great review! We appreciate all your feedback. Hope to see you again soon.

Knoxville, Tennessee
Reviewed 19 December 2016

My husband and I are currently staying at this hotel after our cruise vacation. We are celebrating our Anniversary and we got a complimentary Champagne in our room. The hotel has an amazing hotel staff especially the lady in the front desk named Charm. She is very friendly and gave us a lot of tips on where to go and...

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Helpful?
1Thank smoore08
Fritz C, Front Office Manager at The Palms Hotel & Spa, responded to this review

Dear Smoore08, We sincerely appreciate your positive feedback regarding your visit. We will certainly pass along your kind words to Charm. We'd love to have you back for another luxurious stay at the Palms Hotel & Spa!

Oslo, Norway
Reviewed 16 December 2016

We stayed here for two days on our way to Mexico, and it was a really good break. The service is friendly and all over very good. Large, well maintained room, with a descent WIFI, complementary coffee and tea in the room. The hotel is quiet and well suited to just enjoy life. The hotelfee ( USD 22.95 per day)...

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Helpful?
Thank Odin F
Fritz C, Front Office Manager at The Palms Hotel & Spa, responded to this review

Dear Odin, We sincerely appreciate your positive feedback regarding your visit. We will certainly pass along your kind words to Armand and Darko. We'd love to have you back for another luxurious stay at the Palms Hotel & Spa!

London, United Kingdom
Reviewed 5 December 2016

I stayed at this hotel for nine nights in November with my boyfriend. The hotel is in a great location - you are close enough to all the major attractions but the beach is nice and quiet. Would really recommend it to anyone visiting Miami - there were people of all ages in the hotel. It's ideal for anyone who...

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Helpful?
2Thank Steph T
Fritz C, Front Office Manager at The Palms Hotel & Spa, responded to this review

Dear Steph, We are so glad you enjoyed your stay at the Palms Hotel & Spa and took the time to share your great experience with TripAdvisor. We are also ecstatic you were able to take advantage of our great location. Hope to see you soon!

Southington, Connecticut
Reviewed 28 November 2016

If you want to go to a place where you will experience the good life of old; this is the place. They may charge a bit more but they also have more employees to serve you. They really do their best to pamper you and make you feel special. I can not think of a bad thing to say about...

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Helpful?
Thank Rusty H
Fritz C, Front Office Manager at The Palms Hotel & Spa, responded to this review

Dear Rusty, We appreciate you taking the time to share your wonderful experience at the Palms Hotel & Spa! We hope to see you again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Let us welcome you with genuine service and laid-back sophistication at our serene oceanfront resort, set in the heart of Miami Beach. Soul-reviving AVEDA spa experiences, natural gourmet cuisine at Essensia and newly renovated rooms, all inspired by the beautiful nature surrounding our sanctuary. Discover Miami Beach’s award-winning independent beach resort. ... more   less 

Additional Information about The Palms Hotel & Spa

Address: 3025 Collins Avenue, Miami Beach, FL 33140-4106
Region: United States > Florida > Miami Beach
Price Range: $362 - $656 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palms Hotel & Spa 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
The Palms Hotel Miami Beach
The Palms Hotel And Spa
Palms Hotel Miami Beach
Palms South Beach
The Palms South Beach
Miami The Palms
Palms Miami
The Palms Hotel & Spa Miami Beach, Florida
Hotel Style:
#17 Spa Hotel in Miami Beach
#25 Luxury Hotel in Miami Beach
#26 Business Hotel in Miami Beach
#28 Romantic Hotel in Miami Beach
#30 On the Beach Hotel in Miami Beach
#34 Family Hotel in Miami Beach
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Questions & Answers

Here's what travellers have asked, with answers from The Palms Hotel & Spa staff and other travellers.
58 questions
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Questions? Get answers from The Palms Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We prefer the sea view rooms 4th floor or above”
 of 5 bubbles Breepet, 14 Jan 2017 | Read review
“ocean view”
 of 5 bubbles sabdan2017, 12 Jan 2017 | Read review
“We had an adjoining family suite on the 6th floor overlooking the ocean - worked great for our family of 5.”
 of 5 bubbles E1300TVsarahh, 8 Jan 2017 | Read review
“Rooms overlooking the ocean are the best”
 of 5 bubbles annettepawson, 22 Dec 2016 | Read review
“Top floor ocean view rooms are fabulous!”
 of 5 bubbles mohammadmehdis, 21 Dec 2016 | Read review
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