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Sanctuary South Beach

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Sanctuary South Beach
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794 Reviews from our TripAdvisor Community

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Showing 628: English reviews
Fort Lauderdale
Reviewed 4 days ago NEW

We needed a place stay last minute and we found the sanctuary which not only has an amazing location but also prices and really good service. We walked to beach and restaurants. Not having to drive around is a pluS.

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Helpful?
Thank nicollem546
Sjoy11, Front Office Manager at Sanctuary South Beach, responded to this review

Thank you for staying with us and giving us your positive review! We so enjoyed serving you during your stay at Sanctuary and would find it a delight to have another opportunity to welcome you. Come back anytime!

Norwich
Reviewed 4 days ago NEW

On booking.com pictures and discription show a swimming pool and sun terraces which are not there. You charge a resort fee to visit other hotels. We arrived early and were traveling out on a late flight but there was nowhere to relax at this Motel.

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Helpful?
Thank patriciaoW1142YX
Sjoy11, Front Office Manager at Sanctuary South Beach, responded to this review

We appreciate the time you gave to share your constructive feedback with us. It is wonderful that you were able to take advantage of the rooftop pool of our sister hotel, the Gale, as it certainly is a beautiful environment. While standard in just about all Miami Beach hotels, we are absolutely committed to making our Resort Fee an exceptional...

Lexington
Reviewed 1 week ago

One of the worst hotels I've been to in terms of quality rooms and decor. Wall decor had broken mirrors, Toilet seats came off, room had an odor, ripped couches in room with sheets thrown over them. Terrible.

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Helpful?
Thank 631jb228
Sjoy11, Front Office Manager at Sanctuary South Beach, responded to this review

Thank you for giving your time to leave your review. We are sorry you did not have the 5 Star experience you expected. We have certainly made a note of your comments and will use them as we make future property improvements.

Tel Aviv
Reviewed 1 week ago

Central and not expensive The pool is in the next hotel not it that hotel but it not so far Good value for the paying and great stuff you got free shatl in Miami Beach so it's great not use uber :-) I will come back

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Helpful?
Thank shefis2017
Sjoy11, Front Office Manager at Sanctuary South Beach, responded to this review

Thank you for giving us your 5 STAR review. We are delighted you enjoyed your stay at Sanctuary and would love the opportunity to welcome you back to your South Beach home in the future.

Reviewed 1 week ago

The Sactuary is a good place to stay, the location is good, the place is charming and the front desk service is incredible. Danasha, the receptionist, made the difference in my stay, very helpful, smiling all the time and open to help us in everything, certainly I will go back because her. The problem is the cleanness, my suite was...

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Helpful?
Thank Caio S
Sjoy11, Front Office Manager at Sanctuary South Beach, responded to this review

Thank you for your compliments on our hotel and for giving us your positive review. Sanctuary staff is known for being friendly and helpful, and Danasha will be recognized for her service to you. We will utilize your critical comments as we improve our future offerings and look forward to your return.

Boston
Reviewed 1 week ago

The general manager asked for my opinion via email of his hotel. Even his email didn't work. Just like the hotel, nothing worked. I travel the world. The Sanctuary is easily one of the worst I have ever experienced, only surpassed by a dreadful dwelling in Sorong, Indonesia. The hotel and the rooms are filthy. I changed rooms three times...

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Helpful?
Thank Akhnaton
Sjoy11, Front Office Manager at Sanctuary South Beach, responded to this review

Thank you very much for your comments and feedback on your recent stay. As most of our reviews attest to, our staff is one of our strongest assets - we really do go to great lengths to meet or exceed our Guests' expectations, and to resolve any and all issues they may encounter. We hope that you will give us...

Reviewed 2 weeks ago via mobile

Location very convenient with beach and Ocean drive at walking distance, plus two convenient restaurant areas very close. Staff People are welcoming with some good level of natural warmth. Restaurant not tried but looked busy, so worth a try next time. They upgraded me to a suite (sky 1) and therefore increase my value for money. They are also somehow...

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Helpful?
Thank Massimo B
Sjoy11, Front Office Manager at Sanctuary South Beach, responded to this review

Thank you for your compliments on our staff and the welcome you received on arrival. Our goal on property is to constantly exceed expectations, and it is nothing short of disappointing to hear we did not accomplish this on your visit. I would greatly appreciate the opportunity to have you experience Sanctuary in a brand new way, hopefully very soon.

New York
Reviewed 2 weeks ago

AC was great and the bed was super comfortable. The bathroom rain shower was fantastic. The couch and the long hairs on the floor-BAD. The kitchen was clean and it was great to have a wine bottle fridge.

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Helpful?
Thank 64gladyf
Sjoy11, Front Office Manager at Sanctuary South Beach, responded to this review

Thank you for giving us your review. We appreciate hearing the positive aspects of your experience and will use your comments to improve for our future guests.

Winthrop
Reviewed 2 weeks ago

I cannot believe that anyone could give this hotel a decent review. I honestly have not stayed in a more deplorable place since I was in a hostel during my college years.also the price was ridiculously high for such a dump.

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Helpful?
1Thank Joan M
Sjoy11, Front Office Manager at Sanctuary South Beach, responded to this review

My apologies that you were disappointed with your stay. Without proper feedback, it is impossible for us to improve and I can assure you your opinion is of great value to our team. Thank you for your honest and open review following your experience with us on property.

Winchester
Reviewed 2 weeks ago

Changed room because of filth, lack of paint on walls, tile falling off wall, toilet running, mattress so soft couldn't sleep. Changed room from 203 to a corner room which was somewhat better. Again, terrible mattress. TV had poor reception.

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Helpful?
1Thank Manuel C
Sjoy11, Front Office Manager at Sanctuary South Beach, responded to this review

I am very sorry that you did not have a positive experience at Sanctuary and I would like to offer my sincerest apologies for the negative issues that created an unsatisfactory stay for you. We appreciate that you took the time to express your feelings and share your comments.

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Amenities

Highlights
  • Restaurant
  • Pool
  • Breakfast included
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Sugo
Cuisines: Italian
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Breakfast included
  • Room Service
  • Business Centre with Internet Access
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Sanctuary Hotel is in an ideal South Beach setting for those who want to be away from it all but in the middle of it all. Our four star boutique hotel is located steps away from Collins Avenue, the Fillmore at Jackie Gleason Theater, Miami Beach Convention Center, New World Symphony, Washington Ave., And Ocean Drive. Whether your trip is business or leisure our knowledgeable staffs will guide your South Beach experience and make sure that exceptional service is unlike any other Miami Beach Hotel. ... more   less 

Additional Information about Sanctuary South Beach

Address: 1745 James Ave., Miami Beach, FL 33139
Region: United States > Florida > Miami Beach > City Center
Price Range: $232 - $608 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sanctuary South Beach 4*
Number of rooms: 30
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com and Jetsetter so you can book your Sanctuary South Beach reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sanctuary South Beach Hotel Miami Beach
Sanctuary South Beach Miami Beach, Florida
Hotel Style:
#67 Luxury Hotel in Miami Beach
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Questions & Answers

Here's what travellers have asked, with answers from Sanctuary South Beach staff and other travellers.
11 questions
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Questions? Get answers from Sanctuary South Beach staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Prefer a reformed suite - (Escolha umas das suites já reformadas)”
 of 5 bubbles 517caios, 11 Jan 2017 | Read review
“Stay here only if you are desperate..”
 of 5 bubbles Akhnaton, 8 Jan 2017 | Read review
“refuse a room 210”
 of 5 bubbles 469ray, 26 Oct 2016 | Read review
“ask for a demo room if available, it`s the first renovated already”
 of 5 bubbles JJRodriguez, 11 Oct 2016 | Read review
“Ola is a nice, great food. Hotel is musty and air-conditioning system is loud.”
 of 5 bubbles ROMEOKENSINGTON, 10 Oct 2016 | Read review
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