Extremely disappointed in the hotel. Service was poor. Room was poorly maintained. Lights did not work. No one answers the phone!! Called the front desk, concierge and guest services NO answer. When it was picked up, personnel hung up. Called using an outside telephone number - same result - no answer! Pool area overcrowded and obnoxiously loud. Recommend choosing another hotel. Do not host a business conference here!!
My experience was amazing Norman and Isaiah made sure I was well taken cared of the way they worked made me think they were part owner of the fountain bleau, I LOVE THAT he’s definitely a reason I’ll return
The Fontainebleau is an attraction to itself, made famous by its association with Frank Sinatra and movie appearances. Your mind's eye sees drinking a martini while Dean Martin or Billie Holiday plays in the background. Beware the reality. The hotel is loud, crowded, and dirty. It's selling you, at a shockingly high price, the experience of that cultural association, as well as a chance to party. Actual luxury and/or relaxation are not part of the product. The pool. The hotel boasts 11 pools, but really it's 10 small pools and the famous Bow Tie Pool, which is average size and interestingly shaped but bearing no resemblance to a bow tie. Service is mostly non-existent. Wake up before 7 to have any chance at lounge chairs on weekends. Umbrellas are also scarce, but if you're lucky to get one you can't raise it yourself and you'll wait in vain for a staff member to help you. The pools are lined by insultingly overpriced cabanas that offer nothing except what you'd expect to get anyway -- a comfortable place to sit and shade. The crowd is there to party and show off their elaborate tattoos and innovative ways to be unclothed without actually exposing their genitals. But your salient memory of the pool will be the pervasive stench of marijuana, mostly via vaping. By late afternoon, you'll either have a contact high or be sick to your stomach, or both. The beach. Rows and columns of lounge chairs with no umbrellas or ocean views. There's even less service out there. The front row facing the ocean are "cabanas," which are just double day beds with a roll top to provide some shade. For that, you'll pay $312 per day. The sand is dep and soft, which prevents a walk on the beach without spraining your ankle. Arrival and departure (two separate places) are crowded, chaotic, and of course stink of marijuana. The valets, however, were very helpful, friendly, and professional. The rooms are decent, but using the excuse of COVID, there's no cleaning, clean towels, or restocking supplies, even if you're there for 4 days like we were. It's not all terrible. The restaurants are great, in food and service. We went to Scarpetta and Hakkesan and can rave about both.…
Kervin gave us excellent customer service, he attended to all our needs and will probably be the biggest reason we come back to the hotel. Can’t wait to return. Great weather, great people and an overall great atmosphere.
Stay here is you like to schlep your own luggage , wait 40 minutes to check in , no maid service and PAY OVER $1000 A NIGHT This place is full of wanna be rappers and hipsters! The one bright spot was the signature restaurants were excellent! and service was wonderful.