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4525 Collins Avenue, Miami Beach, FL 33140-3226
COVID-19 update: See the added health and safety measures this property is taking.Read more
21 people are viewing this hotel
Hotel direct offer!4th night Free
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#67 of 241 hotels in Miami Beach
Location
Cleanliness
Service
Value
Travellers' Choice
A vibrant city transitions to a beachside oasis. Designed by famed architect Morris Lapidus, Eden Roc Miami Beach is one of the most iconic and architecturally significant hotels in Miami, lending nostalgic glamour to a modern beachfront resort experience. The same timeless style and upbeat ambience that once drew Old Hollywood luminaries continues to lure loyal guests from all over the world today. Bright, spacious guest rooms with oversized balconies peer out over the sea with direct ocean views. Three sparkling beachfront pools, the expansive Esencia Wellness Spa, and an exclusive strip of beach invite travelers to unwind in a relaxed tropical setting, with pulsing nightlife and world-famous cultural attractions just minutes away. Guests can indulge with farm-to-beach fare at Malibu Farm, retreat to Aquatica Bar for poolside cocktails, or experience the finest Japanese cuisine in the city at Nobu Miami. Whether you’re seeing beach R&R, a wellness escape, or a culinary journey, there are so many ways to discover the energy of Eden Roc.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Children's television networks
Paid private parking nearby
Paid wifi
Hot bath
Pool / beach towels
Swimming pool toys
Pool with view
Outdoor pool
Heated pool
Plunge pool
Shallow end in pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Happy hour
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Bicycles available
Aerobics
Bowling offsite
Evening entertainment
Raquetball offsite
Table tennis
Water park offsite
Video game console
Highchairs available
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Solarium
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
English, Spanish
Hotel links
Special Rate:4th night Free
3670Reviews169Q+A100Room tips
Traveller rating
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Popular mentions
Lisa wrote a review 28 Jul
Brooklyn, New York1 contribution
One thing I recommend is reading the low ratings first. What is included in them is so accurate of this hotel. Listen, I totally get it. This hotel, like most Miami Beach hotels, bank on the location. So they can do the bare minimum and not totally get dinged as a business. Our experience was not great. First, the check-in process. We checked in on Sunday. Our flight arrived early so we did a pre-checkin to get access to the facilities - pool, beach, etc.. When it came time do our check-in during the actual check-in time (4pm), we were told our room wasn’t ready with just the explanation from staff that they’re still cleaning rooms. We expressed our frustration and told the front desk we had dinner reservations at 7pm. They promised us we would be in no later than 5pm. We checked in again at 5pm and they still told us it wasn’t ready. And that for sure it would be ready by 6pm. Again, 6pm rolled around and the room still wasn’t ready. They could not offer an explanation for it. By 7pm, we were fed up and went back to the front desk and after demanding we get our room, we finally got a key. That’s 3 hours after check-in. Second, customer service was terrible. We were staying as 4 guest. When we arrived into our room, we did not have enough towels for 4 guest. And since you don’t get room cleaning (unless staying more than 4 days), it was so hard to get fresh towels. When we tried to call customer service, no one would pick up. We would go down to the front desk and ask if they could send up towels. They told us 15 minutes. We waited over an hour and a half for towels to get us. We called customer service 4x, and each time they just kept telling us someone is coming up. Besides towels, we barely had enough shampoo, conditioner and soap for 1 person let alone the 4 guest. Additionally, if you want any type of room service - good luck because they don’t ever pick up. Third, we kept finding thumbtacks on the floor like it was falling off some piece of furniture which we didn’t know which. One of us stepped on it twice, pin side up. And they kept appearing on our floor out of nowhere. When we approached the front desk, they wouldn’t even acknowledge it was a problem and berated us for not reporting it sooner. This is a hazard! Other things about this hotel - no AC in the elevator or hallways, and it does get rowdy in the evenings and you can hear the guest next to you. The balconies don’t provide much privacy to the guest next to you, so be careful. Listen, the proximity to pool and beach are great. But it’s smarter to spend your money elsewhere - this is motel pretending to be a 5 star hotel.
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Date of stay: July 2021Trip type: Travelled with friends
Room Tip: You have to stay on top of management/customer service/front desk. Being nice does not work, you...
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Response from General Manager, General Manager at Eden Roc Miami Beach
Responded 2 days ago
Dear Lisa, Thank you for taking a moment to share your concerns. We aim to ensure a comfortable stay for every guest who walks through our doors, and we wish to learn from our oversights. It's disappointing that the room you were assigned after a long wait was not quite what you were hoping for; we'll discuss your remarks internally to ensure everything is as it should be going forward. Also, please know that we are committed to ensuring a safe environment for our team members and guests. We hope that you enjoyed your time in town, appreciate your feedback, and hope you travel home safely. Sincerely, Eugenia Dwyer General Manager
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JamieEwing wrote a review May 2021
Bronx, New York4 contributions1 helpful vote
Hotel's Favourite
I LOVE the Nobu Rooms, they are everything. BUT the staff is what impresses me! They go above and beyond to make sure that I am taken care of...even when the pressure is on! My all time favorite is Gabee, my absolute favorite beach server. She is a dream and makes life on the beach everything!
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Date of stay: May 2021
Rooms
Service
Sleep Quality
1 Helpful vote
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Response from General Manager, General Manager at Eden Roc Miami Beach
Responded 24 May 2021
Dear Jamie, How wonderful to hear that Eden Roc Miami Beach Resort is one of your favorite places in the area! We're thrilled our amazing staff and cozy rooms continue to impress you. Please come see us again soon. Sincerely, Eugenia Dwyer General Manager
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Freda T wrote a review 27 Jul
Phoenix, Arizona3 contributions2 helpful votes
A great time had at Eden Roc on the beach ! Cool people, great service, trendy place with really nice amenities. This place is the best place on the beach. Can’t wait to come back for my birthday at the end of the year and celebrate :)
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Date of stay: July 2021
Value
Service
Sleep Quality
Trip type: Travelled on business
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Response from General Manager, General Manager at Eden Roc Miami Beach
Responded 2 days ago
Dear Freda, Wow! It made our day knowing our warm hospitality and unique amenities all worked to enhance your experience at Eden Roc Miami Beach Resort! We can't wait to welcome you back for another perfect stay for your birthday; until then! Sincerely, Eugenia Dwyer General Manager
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dukeness2 wrote a review 27 Jul
New York City, New York1 contribution
This hotel rates itself as a four star however they are really a 2 star hotel. They refuse to clean the rooms more then every 3 days. This is not advised upon booking but told to guests in a welcome letter as they are checking in. They claim they can’t get help however I have spent the last two days on the grounds of other hotels and they have plenty of staff to assist their guests. The hallways are filthy and theirs is no air conditioning in the hallways or elevators. In summary the hotel is being rundown die to lack of maintenance and the service is not on par with a “ 4 star hotel “
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Date of stay: July 2021Trip type: Travelled with family
Room Tip: This is a 2 star hotel and the prices are 4 - 5 star - avoid
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Response from General Manager, General Manager at Eden Roc Miami Beach
Responded 2 days ago
Thank you for taking the time to share your feedback. We're terribly sorry that you weren't made aware of our housekeeping policies prior to your arrival and for any inconvenience this may have caused you. Your concerns regarding the cleanliness in the hallways and the lack of AC have been noted and will be promptly addressed. We appreciate you choosing us for your lodging needs, and we wish you safe travels ahead. Sincerely, Eugenia Dwyer General Manager
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Joey Zichelrt wrote a review 26 Jul
1 contribution
I had some clients relocated from this hotel to another one when calling this excuse for a hotel I only get an answer from reservations from a person that bearly speaks english and has no information about the case, she and the hotel reservations agent I talked to can only do so much to transfer me to the frontdesk were they only pick up the phone and hang up. If THIS is the way they handle costumer service over the phone trust me there is no way the service gets better at the actual hotel. The reservations for my client were also paid up front and confirmed and I am still trying to get someone from the hotel to inform me of what happened DISGUSTING... dont come and if you are a travel agent dont reserve you will lose bussiness
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Date of stay: July 2021Trip type: Travelled on business
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Response from General Manager, General Manager at Eden Roc Miami Beach
Responded 4 days ago
Dear Joey, All comments are welcome, and we value your input. It is our intention to provide friendly and helpful service no matter where our guests are, and we are very sorry to hear about your concern on this occasion. We will review your comments with our team. Thank you for sharing your feedback, and we wish you all the best. Sincerely, Eugenia Dwyer General Manager
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PRICE RANGE
US$161 - US$529 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
eden roc, a renaissance beach hotel miami beach, eden roc, a renaissance beach resort and spa, renaissance miami beach, miami beach renaissance
LOCATION
United StatesFloridaMiami BeachOceanfront
NUMBER OF ROOMS
415
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Frequently Asked Questions about Eden Roc Miami Beach
Which popular attractions are close to Eden Roc Miami Beach?
Nearby attractions include Bleau Bar (0.2 km), LIV (0.3 km), and Arkadia (0.3 km).
What are some of the property amenities at Eden Roc Miami Beach?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Eden Roc Miami Beach?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Eden Roc Miami Beach?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Eden Roc Miami Beach?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Eden Roc Miami Beach?
Conveniently located restaurants include STRIPSTEAK Miami by Michael Mina, Hakkasan Miami, and Chez Bon Bon.
Are there opportunities to exercise at Eden Roc Miami Beach?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Eden Roc Miami Beach?
Yes, dry cleaning and laundry service are offered to guests.
Does Eden Roc Miami Beach offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Eden Roc Miami Beach?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Eden Roc Miami Beach?
Many travellers enjoy visiting Freedom Tower at Miami Dade College (8.0 km), The Fillmore Miami Beach at the Jackie Gleason Theater (3.2 km), and Art Deco Historic District (4.4 km).