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Hilton Naples

1,815 reviews
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Traveller (289)
Room & Suite (159)
Pool & Beach (94)
Overview
  • Excellent62%
  • Very good27%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“executive floor”(85 reviews)
“beach package”(22 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
4.0 Star Hotel
All hotel details
Offers from Hilton Naples
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (1,815)Write a Review
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All reviewsshula's steakhouseexecutive floorbeach packagegreat hotelbeach shuttlebeach chairswaterside shopsclam pass beachfourth floorbottled waterfront desk stafffree valet parkingcontinental breakfastbusiness centerpool and hot tubthe hotel offersfitness center
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31 - 35 of 1,604 reviews
Reviewed 1 January 2018 via mobile

I stay at a lot of Hilton’s as I am a gold. I have to give this hotel a 3.5 because for what it is there are too many negatives. The positives are - lobby is beautiful, room is very clean, staff is nice, the...More

Thank baltimorefamily4
Response from BELLA H, Guest Relations Supervisor at Hilton NaplesResponded 3 January 2018

Thank you for sharing your experience with us, and thank you for being a loyal gold Hilton Honors member. I'm so sorry that you endured the following inconveniences during your stay with us. I can assure you this is not standard for our hotel. I...More

Reviewed 31 December 2017

We stayed at the Hilton Naples a few years ago and based upon my previous outstanding review, I decided to stay here again. One note for the lady who gave the hotel 1/5 because she had to wait on hold a few minutes on the...More

1  Thank ckckckckckck
Response from BELLA H, Guest Relations Supervisor at Hilton NaplesResponded 2 January 2018

This review was none other than supercalifragilisticexpialidocious! Thank you so much for taking the time to write a review about your recent stay. The Hilton Naples is more than pleased you enjoyed our services and hospitality. For our loyal diamond members like yourself, we offer...More

Reviewed 30 December 2017 via mobile

From Kylie and Diane at the front desk to the cleaning ladies who took care of our rooms, this place has the friendliest and most professional workers. The hotel was immaculate and beautifully decorated for the holidays. My Mom actually wanted to go to another...More

1  Thank Camille K
Response from BELLA H, Guest Relations Supervisor at Hilton NaplesResponded 30 December 2017

Amazing! What fabulous comments about your recent stay with us. The Hilton Naples strives to comfort our guests. I'm glad you felt welcomed by our superior staff, especially Diane and Kylie. It's such a pleasure to hear you enjoyed the appearance of our holiday decoration....More

Reviewed 27 December 2017

Could not find a more caring, exceptional staff. Service is excellent, Food delicious and staff so amazing. The Hotel was lovely decorated for the Holiday season. I was greeted by staff and felt so welcomed!More

Review collected in partnership with Hilton Hotels & Resorts
1  Thank 831bonnieh
Response from BELLA H, Guest Relations Supervisor at Hilton NaplesResponded 28 December 2017

Wow. This review warms my heart. We're so pleased you felt the warmth and hospitality that we so proudly display here in our hotel. Thank you so much for your wonderful comments about our staff, service, and amenities at the Hilton Naples. We look forward...More

Reviewed 18 December 2017

Stayed at the Hilton on a business trip. Hotel is in a nice center location close to shops and restaurants. Nice amenities with the pool and fitness center. Good for business meetings and out of town conference setting. Staff was extremely helpful and friendly.More

Review collected in partnership with Hilton Hotels & Resorts
Thank Trey L
Response from BELLA H, Guest Relations Supervisor at Hilton NaplesResponded 20 December 2017

Thank you for your spectacular comments about your recent stay with us. We're glad you enjoyed the location of the hotel and customer care service. On behalf of the Hilton Naples staff, we thank you for choosing our hotel for your travels, and we look...More

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About
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$124 - US$442 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Luxury Hotel in Naples
#8 Business Hotel in Naples
#11 Family Hotel in Naples
#16 Romantic Hotel in Naples
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$124 - US$442 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Luxury Hotel in Naples
#8 Business Hotel in Naples
#11 Family Hotel in Naples
#16 Romantic Hotel in Naples
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (289)
Room & Suite (159)
Pool & Beach (94)
Dining (29)
Amenities (19)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
fatalisticlg
5 February 2018|
AnswerShow all 3 answers
Response from BELLA H | Property representative |
Hello, and thank you for your inquiry. To answer your question, the rooms on the executive floor do not have balcony access. All of our balconies are on the second floor. One option is reserving the access to the executive... More
0
Votes
aguala2018
25 January 2018|
AnswerShow all 4 answers
Response from BELLA H | Property representative |
Hello, and thank you for your question. We do allow packages to be delivered for our guests. However, we do have a 3-package complimentary policy. After the 3rd package, each additional package will be a $5 fee. If the... More
0
Votes
Lisa H
8 January 2018|
AnswerShow all 5 answers
Response from valeriep2008 | Reviewed this property |
Yes, there are coffee makers in the rooms, and they had the pods, though I don't recall if they were specifically Keurig brand!
0
Votes
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12345615
Room Tips
"stay on executive (4th) level with access to lounge, although lounge hours and space are a bit limited."
Read review
"i asked for a "quiet room" and they obliged--I slept like a baby."
Read review
"Executive level, pool view, balcony. Upgrade to suite if possible"
Read review
"All rooms are the same excellent standard and spotless.They are quiet and well furnished."
Read review
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