Hotel design is very confusing!! You have to open 6 doors and get out and in to get to the lobby. Not very clear directions and all guest we met said the same. Park close at 5 pm which is very early in FL. Kids splash so cold!! 15 minutes walk inside the hotel to find the breakfast area. $40 parking per night. Staff was not very friendly. It was not a busy day. I wouldn’t do it again.
Matt H. at the Springs Bar has been so wonderful and accommodating, and it’s only my first day here! He is very friendly and I felt comfortable around him immediately. We are already looking into another trip because of him.
Matt h @springs bar was amazing..I asked for a very uncommon drink and he went out of his way to make it and to perfection. We have nothing less than a fabulous time here and have been coming since 2018
The place was ok. Location decent but not a true resort experience. Entrance and initial impression was very impressive. All bathrooms only had one soap, needed one for shower and one for sinks. No shampoo, no lotion. Had to ask for extra towels and TP. A keurig but no Keurig pods..? No creamer or anything. Tables had stains, called front desk, no action was taken. We had to clean ourselves. The bathroom only has a light and fan switch, so if you get up in the night to use the water closet. You have to turn on all the lights and a very loud fan to use the bathroom. Which will Wake everyone
Great experience. Nate, a massage therapist at the spa, was one of the best masseuses I’ve ever had. As someone who suffers from tension headaches, the neck and shoulder release was incredible. Great!
Resort amenities are very nice. Some maintenance was lacking, however. We had a 3 bedroom suite, had to request wine glasses (only 2 in room), no scissors, frying pan was warped and disgusting. The TV in our room did not work, we reported it, and were told that they could not repair it, so we had to do without for the 3 nights we were there, without any compensation. The shallow kids' pool and lazy river pool had murky water, did not look appealing. Our granddaughter actually got gastro after swimming in it. Probably would not go back there, and it's too bad, because the grounds are very well laid out.
Went to the spa at The Grove Resort and it was absolutely fantastic! Nate did such an incredible job listening to my concerns and troubled areas. I came out feeling so relaxed and much better than before! Svonne was my mother’s masseuse and also did a fantastic job as she pin pointed her back concerns and showed so much care. Thank you!
Everything was amazingggggg literally! We also ate at the Valencia and our waiter Kevin was phenomenal! We will definitely be back for a third! I would advise anyone to come and see what it’s all about!!!!
The staff are all so nice but Kevin at the restaurant was such an amazing waiter! Sooo welcoming and sweet! He went above and beyond to accommodate our needs and meals. Will highly recommend to friends.
I will update my review later on with a full description of my stay. I do not ever leave reviews, but had such a bad experience with the restaurant on property and I haven’t been able to get it off my mind. I would give this property 4 stars if it wasn’t for the breakfast. I regret not saying anything to the staff, but they were so nice. The staff & the cleanliness was the only thing this restaurant has going for it. The buffet was absolutely awful. I think the reason why I haven’t been able to get it off my mind is because for a family of 4, we paid 100 dollars. For that price, you would expect the food to be somewhat edible. My child barely ate anything. My mother & I tried to eat as much as we could because we knew the price & couldn’t afford just to go somewhere else after we already got our plates. All the bread, waffles, & pastries were stale. Bacon & coffee even tasted weird. It seemed as though it had been sitting out since they opened that morning & we got there at 10. My omelette was good though, I guess because they fixed it on the spot? We left the waiter a good tip, because it wasn’t his fault and he was very nice. I am still in shock that we paid that much for a meal that was so bad. I really liked the resort other than that. I’ll update my review later. …