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Holiday Inn & Suites Across from Universal Orlando

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Holiday Inn & Suites Across from Universal Orlando
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1,879 Reviews from our TripAdvisor Community

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Showing 1,215: English reviews
Jonesboro, Arkansas
Reviewed 3 days ago NEWvia mobile

I was very pleased with the front desk upon arrival and departure. The bed was very comfortable, water pressure good and the AC worked very well - not always the case. We had a two bedroom / two bathroom suite with living room sofa bed and full kitchen. We will stay again if the opportunity arises.

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Helpful?
Thank Lifesgoodinjboro
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Hello Lifesgoodinjboro. We are thrilled to hear that you enjoyed our hotel. Thank you for such a great review. We are looking forward to many future visits with you.

Reviewed 1 week ago via mobile

Found the hotel to be ideally placed near universal studios Excellent bars and restaurants close by including Walgreen for basic requirements Staff were friendly and helpful including making bookings for transport and trips to attractions Room was clean tidy and spacious Would not hesitate in staying there again

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Helpful?
Thank Terry J
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Greetings Terry J, thank you for a wonderful review. We are so pleased to hear you enjoyed the many amenities offered at our location. We are pleased to hear that our hotel team members were able to make such a difference in your stay. Our Team strives to deliver the best possible service and go beyond meeting guest’s expectations. Our...

Reviewed 1 week ago

I am a platinum member with holiday Inn, and upon checking in at the hotel on Jan 2, had my reservation canceled and the manager that called me back was very unprofessional and rude, I would not recommend the hotel for anyone due to bad customer service at the hotel

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Helpful?
2Thank imam1978
Gary R, General Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Dear Iman1978, We take pride in our service and strive to reach perfection. Your experience was certainly the exception and is not normal. We certainly appreciate your feedback as it is most important to us to identify areas of continuous improvement which helps to ensure future stays are more comfortable. If you would like to discuss further, please call the...

Reviewed 1 week ago

Stayed in this hotel for 2 week in May 2016. Rooms were clean, we stayed in a suite which had cooker, fridge and microwave. 2 double beds. What a great location for Universal Studios, only 20 minutes walk. Nice pool, just not large enough for the amount of guests. Laundry facilities. Good ample car parking and gives great access to...

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Helpful?
Thank Scott H
Gary R, General Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Dear Scott H, We appreciate your kind words towards our location, accommodations and amenities. We invite you back the next time you are in the Orlando area. Regards, General Manager

Lansing, Michigan
Reviewed 2 weeks ago

First- this property does not offer an airport shuttle. $60 for our family to travel via shuttle from the airport. You can catch an uber for a bit less if you are able to catch a taxi or (better yet!) the city bus to just outside the confines of the airport. Easy for a couple, or with older kids- a...

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Helpful?
2Thank charismacai
Gary R, General Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Dear Charismacai, I wanted to thank you for choosing us during your recent stay. Please accept my sincere apology for the inconveniences you experienced. I am disappointed that we did not meet your expectations in all areas. I will review your comments with our entire team and use your valuable feedback as opportunity to improve the quality of our Hotel...

Reviewed 2 weeks ago

Our family of 6 stayed for 4 nights. The staff was super helpful. Phoenix, at check in, was very friendly. The housekeeping staff were attentive and promptly met our needs when asked. The beds were comfortable, as we've come to expect from Holiday Inn, and the water pressure in the shower was great as always. The carpet was a bit...

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Helpful?
Thank Stacey R
Gary R, General Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Dear Stacey R, Thank you for a wonderful review. We are so pleased to hear you enjoyed the many amenities offered at our location. We look forward to creating that memorable positive stay experiences for you the next time you visit our hotel. General Manager

Lansdowne
Reviewed 2 weeks ago via mobile

We had a wonderful time at this hotel. It's rooms were Great.. The hotel was very close to Universal and we didn't waste any time commuting to and from. The front desk staff were very helpful and the rooms were clean.

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Helpful?
Thank Jim G
Gary R, General Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Dear Jim G, Thank you so much for sharing your great stay experience. I'm glad to hear you enjoyed the hospitality of our staff. They truly care about providing the best guest experience. We look forward to you returning again very soon. General Manager

Stockport, United Kingdom
Reviewed 3 weeks ago via mobile

This was our 5th stay at this hotel and everything was great as usual except for one very important thing. Maid service for some reason was virtually none existent. We stayed for 13 nights and the maid only came on 5 occasions (2 of those after we complained) and when they did bother it was always late in the day...

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Helpful?
Thank joetopps
Gary R, General Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Dear JoeTopps, We take pride in our service and strive to reach perfection. Your experience was certainly the exception and is not normal. We certainly appreciate your feedback as it is most important to us to identify areas of continuous improvement which helps to ensure future stays are more comfortable. If you would like to discuss further, please call the...

Melbourne, Australia
Reviewed 3 weeks ago via mobile

Clean 2x bedroom suite. A little dated but clean. Shuttle to Disney world each day but probably a little far from the main action except universal. Staff ok without being fantastically attentive. Would stay again only if going to universal attractions most of the time.

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Helpful?
1Thank cbsgwobal
Gary R, General Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Dear Cbcgwobal, Thank you for taking the time to write a review about your recent stay with. We look forward to having you stay with us again next time you are in the Orlando area. General Manager

Appleton, Wisconsin
Reviewed 3 weeks ago via mobile

When our flight was delayed, my husband and I were able to get a room for two nights here at the Holiday Inn. We were given a king room on the top floor. The hotel wifi worked wonderfully. It is connected to a TGI Fridays where breakfast is served every morning. It is a walkable distance from the Universal Citywalk...

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Helpful?
1Thank Caitlyn H
Gary R, General Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review

Dear Caitlyn H, Thank you for your feedback! We are so proud you experienced such a great time while staying with us. We look forward to having you back with us again soon. General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
The Holiday Inn & Suites across from Universal Orlando is located in the heart of Central Florida's exciting attractions, convention and shopping area. Visit our recently renovated hotel just across the street from the Universal Orlando Resort. Our property features a variety of room types to fit any traveler's needs from Deluxe Guest Rooms with two double beds or a king size bed, and spacious One or Two-Bedroom Suites with nicely equipped kitchenette including microwave and refrigerator. Must be at least 21 to stay. Fabulous amenities to enhance your visit to Orlando such as Game Room, Gift Shop, Guest Laundry Facilities and Valet Service, Fitness Center, Business Center, Outdoor Heated Pool and Kids Splash Zone and the Destination Universal Guest Services Desk with discount attraction tickets to Universal Studios, Islands of Adventure, Sea World and Wet n' Wild. Complimentary Limited Scheduled transportation to Universal Orlando, Sea World and Wet n' Wild. Shuttle transportation schedule subject to change seasonally, service provided through the Destination Universal Guest Services Desk, advance reservations required. TGI Friday's Restaurant on-property serving Breakfast Buffet, Lunch and Dinner, Bar offers Happy Hour daily. TGI Friday's also serving room service. Banquet/Meeting facilities feature 12,000 sq. ft. of flexible function space including 6,500 square foot ballroom and 8 break out rooms. Our experienced team will make your stay or event with us special. ... more   less 

Additional Information about Holiday Inn & Suites Across from Universal Orlando

Address: 5905 Kirkman Road, Orlando, FL 32819-7925
Region: United States > Florida > Central Florida > Orlando
Price Range: $151 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn & Suites Across from Universal Orlando 3*
Number of rooms: 256
Reservation Options:
TripAdvisor is proud to partner with IHG and Booking.com so you can book your Holiday Inn & Suites Across from Universal Orlando reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn & Suites Main Gate To Universal Orlando Hotel Orlando
Holiday Inn And Suites Main Gate To Universal Orlando
Holiday Inn Orlando
Holiday Inn & Suites Across From Universal Orlando Florida
Hotel Style:
#147 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn & Suites Across from Universal Orlando staff and other travellers.
147 questions
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Pickering, United Kingdom
8 months ago
South West England, United Kingdom
6 months ago
Bronx, New York, United States

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Questions? Get answers from Holiday Inn & Suites Across from Universal Orlando staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing away fro I-4”
 of 5 bubbles Smokey1611, 13 Dec 2016 | Read review
“We were on the 4th floor.”
 of 5 bubbles Cheryll5552013, 4 Dec 2016 | Read review
“Ask for a higher floor on the pool-facing side if you want to see the park from your room”
 of 5 bubbles 330laurend, 8 Nov 2016 | Read review
“The closer to the ground floor better the WI-FI connection,”
 of 5 bubbles Whizzkidtm, 25 Sep 2016 | Read review
“Best to book directly with hotel and keep copy of confirmation.”
 of 5 bubbles Macossay, 19 Sep 2016 | Read review
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