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Holiday Inn & Suites Across from Universal Orlando

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Traveller (627)
Room & Suite (401)
Dining (62)
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Overview
  • Excellent26%
  • Very good42%
  • Average19%
  • Poor7%
  • Terrible6%
Travellers talk about
“tgi fridays”(158 reviews)
“kirkman road”(29 reviews)
“minute walk”(105 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
3 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn & Suites Across from Universal Orlando
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Offers from Holiday Inn & Suites Across from Universal Orlando
Special Offer: Book Direct and Save
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Reviews (2,308)
There are newer reviews for Holiday Inn & Suites Across from Universal Orlando
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401
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317
137
126
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401
551
317
137
126
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All reviewstgi fridayskirkman roadminute walkstayed at the holiday innupgraded to a suitekids eat freefree shuttlegolden corralcity walkguest servicesbreakfast buffetone bedroom suiteuniversal orlandotwo double bedsinternational driveshuttle servicegift shop
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21 - 25 of 1,532 reviews
Reviewed 3 weeks ago

The location of the hotel is stunning especially if universal resorts are your destination as it is next door to universal studios. The approach roads are good. The checkin staff was informative and polite, but the reception area seems to be too small, crampy and...More

Thank Ashurastogi
Response from Gary R, General Manager at Holiday Inn & Suites Across from Universal OrlandoResponded 2 weeks ago

Dear Ashurastogi, We take pride in our service and strive to reach perfection. Your experience was certainly the exception and is not normal. We certainly appreciate your feedback as it is most important to us to identify areas of continuous improvement which helps to ensure...More

Reviewed 3 weeks ago

As far as the location, it was amazing. However, that was the only good thing about this hotel's location and probably why they fell short with overall service. Right when I walked in I could smell a musty scent of pee. The next day when...More

1  Thank Alyssa Z
Response from Gary R, General Manager at Holiday Inn & Suites Across from Universal OrlandoResponded 3 weeks ago

Dear Alyssa Z, We take pride in our service and strive to reach perfection. Your experience was certainly the exception and is not normal. We certainly appreciate your feedback as it is most important to us to identify areas of continuous improvement which helps to...More

Reviewed 4 weeks ago via mobile

Let me start by saying this is the first time I’ve visited Orlando (from Ohio) and haven’t stayed either on Disney property or on Universal property. I was very skeptical, but we booked our trip last minute and with it being a holiday weekend, couldn’t...More

Thank sarahbru12
Response from Gary R, General Manager at Holiday Inn & Suites Across from Universal OrlandoResponded 3 weeks ago

Dear Sarahbru12, Thank you so much for sharing your great stay experience. I'm glad to hear you enjoyed the hospitality of our staff. They truly care about providing the best guest experience. We look forward to you returning again very soon. General Manager

Reviewed 4 weeks ago

The first thing that hits you when you enter the room is the smell - very musty, mouldy. The bed linen was balled. The air conditioner was very noisy and to turn it off meant the room would get very warm.The elevators are too dark...More

Thank Debbie R
Response from Gary R, General Manager at Holiday Inn & Suites Across from Universal OrlandoResponded 3 weeks ago

Dear Debbie R, We thank you for writing about your experience at our hotel. We are disappointed with ourselves to read that we didn't meet your expectations. We take pride in our service and strive to reach perfection. Your experience was certainly the exception and...More

Reviewed 4 weeks ago

The hotel is in a great location across from Universal studios and offers LIMITED transportation between 8am-11am and then from 4-9pm -- nothing mid-day. The hallways in the main building are NOT air conditioned, carpets show bleach spots and lots of wear plus Ice machines...More

Thank daisyglory
Response from Gary R, General Manager at Holiday Inn & Suites Across from Universal OrlandoResponded 4 weeks ago

Dear Daisyglory, We appreciate you taking the time to leave a rating and comments on your recent stay. While it is disappointing to see that you had some issues while staying with us, its the only way we can improve and move forward. The hotel...More

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About
Amenities
Top amenities
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Outdoor pool
Details
Price range
US$93 - US$208 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#144 Family Hotel in Orlando
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$93 - US$208 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#144 Family Hotel in Orlando
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (627)
Room & Suite (401)
Dining (62)
Pool & Beach (57)
Amenities (42)
Business Centre & Event Rooms (11)
Family and Play Areas (6)
Questions & Answers
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Robert G
18 June 2018|
Answer
Response from AngelZelaya94 | Reviewed this property |
I believe so, yes.
-1
Votes
Karen T
16 June 2018|
AnswerShow all 2 answers
Response from LovesHawaii821 |
Yes they are very accommodating. We had a late check out of 3:00 pm & even then they said it was OK if we stayed later but we had to check out rental in & be at airport for 3:00. You will be more than happy but let them know... More
2
Votes
Karen T
16 June 2018|
AnswerShow all 6 answers
Response from bell_traveler79 | Reviewed this property |
The dryer is ok, just depends on how thicke your hair is. I would not pack a personal dryer. I have traveled a lot to UK and the European continent and hated having to deal with the converters and adaptors. If you hate the... More
1
Vote
Room Tips
"Suites were awesome"
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"Upgrade if possible for a better view and more space and comfort."
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"go somewhere else..."
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"stock up on coffee pods"
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