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Loews Portofino Bay Hotel at Universal Orlando

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#75 of 335 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
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Loews Portofino Bay Hotel at Universal Orlando
Loews Portofino Bay Hotel at Universal Orlando
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3,472 Reviews from our TripAdvisor Community

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There are newer reviews for Loews Portofino Bay Hotel at Universal Orlando
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Showing 3,209: English reviews
Michigan
Reviewed 27 August 2015

When we pulled up to the hotel, we were greeted by valets who were sort of helpful, but not really. We wanted to unload a bit of stuff before self parking the vehicle, and were allowed to do so, but with the valet's help. My daughter was actually moving to Orlando, so we had a bunch of her stuff in...

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Helpful?
2Thank ladavis88
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We appreciate your comments. Thank you for choosing Loews Portofino Bay Hotel during your visit to Universal Orlando Resort. Staying on-site has many benefits, and as you mentioned the Universal Express Passes are a fantastic benefit that let you make the most of your theme park experience. We look forward to welcoming you back again soon!

TN
Reviewed 26 August 2015

Nice room, nice location, shuttle is great to go back and forth to the parks. Check in was a mess because of their poor design of too few check in staff. But they gave us water while we waited and waited and waited. Nice thought.

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1Thank sddchatt
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your detailed feedback. We are happy that you enjoyed the hotel and the many benefits of staying on-site. I apologize for the delay you experienced at check-in. We sincerely appreciate your candid comments and hope to welcome you back for another visit.

East Hills, New York
Reviewed 26 August 2015 via mobile

Family vacation to universal. Stayed in the minions suite. Kids' room window does not open so there is a permanent musty smell. Towels are not up to the loews usual quality either in size or thread count. Maids did not replace dirty glasses or empty ice buckets. Proximity to parks is great. Complementary transportation among properties is a plus. Staff...

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Helpful?
1Thank Litig8or2014
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback. We are glad you were able to take advantage of the complimentary transportation between Universal Hotels you receive when staying on-site. Your comments about the condition of the towels and room odor in the room are important to us, and we appreciate you taking the time to let us know where we can improve. We...

Houston, Texas
Reviewed 26 August 2015

We were looking forward to our first trip to Universal. We arrived at the resort and we pulled up so we could check in and unload prior to moving our vehicle to the self park. The attendant told us we couldn't unload and check in without moving to the self parking lot. The rest of the stay and hotel was...

Review collected in partnership with Loews Hotels and Resorts
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Helpful?
1Thank rf1908
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking the time to share your comments. I’m sorry to hear about your welcome experience, and will address this with the appropriate departments. We would value the opportunity to speak with you regarding your stay. Please email us at portofinogeneralmanager@loewshotels.com so we may schedule a call at your earliest convenience. We look forward to hearing from you.

Pittsburgh, Pennsylvania
Reviewed 26 August 2015

You will not be disappointed. Nice large rooms, well appointed. Large bathrooms. Cleanliness important to the hotel management. Nice water taxi and bus service for guests to Universal. Bus was available when water taxi stopped due to inclement weather. Bice is an excellent restaurant, though not cheap. Cheers.

Review collected in partnership with Loews Hotels and Resorts
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1Thank 854tinaa
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you so much for your feedback. We are thrilled to hear you enjoyed your stay, and will certainly share your comments regarding your positive experience with BiCE’s team. We look forward to welcoming you back soon. Until then, ciao!

Johnstown, Pennsylvania
Reviewed 26 August 2015

Had a bay view ground floor that made us feel we were in a small village. The staff was very friendly and helpful with a quick check in. The amenities were plentiful with a wide variety of places to eat, had the Sal's pizza which was one of the best I have ever eaten. The room was very roomy and...

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Helpful?
Thank Maulers40
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback! We are sincerely honored you chose to spend your honeymoon with us. To know we exceeded your expectations is what keeps our team striving for excellence every single day. We hope to welcome you back every year to celebrate anniversaries and enjoy living ‘La Dolce Vita’ – The Sweet Life. Until then, ciao!

Jacksonville, Florida
Reviewed 25 August 2015

Very, very nice. Reminded my son and I of Italy (where I lived for 6 years and he has visited many, many times). Though a little "fake" it had a pretty good look and feel to it. The rooms were spacious and really comfortable. Very helpful front desk staff but a long and odd walk to the room. Loved the...

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Thank R B
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for sharing your comments about your stay! We are so excited our theming, facilities and Old World charm made you feel like you were back in Italy. We’re looking forward to your return as well, and hope it is soon! Ciao!

Portland, Oregon
Reviewed 25 August 2015

Our friends recommended that we stay onsite when visiting Universal Studios and it was worth it. Not only do you get the Express pass but also early entry to the park. Out of the hotels there, we chose the Loews Portofino Bay because of the reviews but also because that hotel offered deluxe rooms which had a larger bathroom with...

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Helpful?
3Thank Travis T
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for reviewing us. We are glad that you enjoyed your stay and particularly our friendly and helpful team members. We do appreciate guest feedback, and use it to constantly improve our product and services. We would value the opportunity to welcome you back again.

South Plainfield
Reviewed 24 August 2015

My one and only complaint, this was our third stay and we did not get connecting rooms. The resort was sold out, and I was told they could not guarantee them...so I was warned. However, when I booked I called the front desk, and a very nice woman said she would block them off for us. To say I was...

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Helpful?
1Thank Jeanette P
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking the time to comment. We are thrilled to hear that you enjoyed your stay. The club level amenities, which include continental breakfast, afternoon snacks, and evening hors d’oeuvres and desserts, are a popular upgrade for many of our guests. We are happy that our team provided you with exceptional service and we hope to welcome you...

Oshawa, Canada
Reviewed 24 August 2015

nice room beautiful hotel. food tip go to back of hotel and exit thru conference rooms cross 20 foot lightly wooded area and across street great kobe steakhouse and beside that a pub with cheap food and breakfast place and walhgreens for beer. 6 pack is $8 same as one beer poolside. 2 great pools and getting in one hour...

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Helpful?
3Thank Doug H
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We thank you for your feedback and comments. We look forward to having you back for another visit in the future!

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy a luxurious escape inspired by the famed seaside village of Portofino, Italy. Perfectly appointed rooms and suites, gorgeous vistas and incredible cuisine welcome you to celebrate la dolce vita-the sweet life. Located on-site at Universal Orlando Resort, Loews Portofino Bay Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Loews Portofino Bay Hotel at Universal Orlando

Address: 5601 Universal Blvd., Orlando, FL 32819-7880
Region: United States > Florida > Central Florida > Orlando
Price Range: $382 - $807 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Loews Portofino Bay Hotel at Universal Orlando 4*
Number of rooms: 750
Reservation Options:
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Also Known As:
Loews Portofino Bay Resort
Portofino Orlando
Portofino Bay Hotel Orlando
Loews Portofino Bay Hotel At Universal Orlando Florida
Hotel Style:
#15 Top resorts Hotel in Orlando
#15 Spa Hotel in Orlando
#18 Green Hotel in Orlando
#27 Luxury Hotel in Orlando
#45 Business Hotel in Orlando
#54 Romantic Hotel in Orlando
#80 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Loews Portofino Bay Hotel at Universal Orlando staff and other travellers.
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Questions? Get answers from Loews Portofino Bay Hotel at Universal Orlando staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“West guest wing ,closer to the water taxi and beach pool”
cptdic9, 25 Apr 2017 | Read review
“Some East Wing rooms are VERY far from pool and transport -- Be sure if you are in East Wing that you are as close main lobby as possible.”
460ChrisW, 24 Apr 2017 | Read review
“rooms facing family pool great choice for families”
amyf437, 22 Apr 2017 | Read review
“Building 3 is ideal - next to boat shuttle and the main pool and Bice their best restaurant.”
daviddecoursy, 19 Apr 2017 | Read review
“The Hillside Pool, though smaller than the others, is often empty. It's a good place to have some un-crowded time.”
monkeylizard, 18 Apr 2017 | Read review
5 of 5