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Loews Portofino Bay Hotel at Universal Orlando

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#78 of 334 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
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Loews Portofino Bay Hotel at Universal Orlando
Loews Portofino Bay Hotel at Universal Orlando
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3,295 Reviews from our TripAdvisor Community

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There are newer reviews for Loews Portofino Bay Hotel at Universal Orlando
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Showing 3,044: English reviews
Downpatrick, United Kingdom
Reviewed 7 July 2015

Stayed for 5 days at this hotel. What can I tell you?? It was a wonderful place to come back to after spending the days at Universal Parks. The rooms were immaculate and richly decorated as well as clean and spacious. I'd stayed there before 7 years ago and the standards were exactly the same. The spaces inside were big...

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Helpful?
Thank BelfastLisaB
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking the time to review us. We are glad you enjoyed our spacious rooms and attention to service. Thank you for returning to Loews Hotels at Universal Orlando; we appreciate being recommended by you. We hope to welcome you back next time you visit Orlando!

Boston, Massachusetts
Reviewed 7 July 2015 via mobile

Ok, here we go...first let me start off by saying the grounds and rooms are very nice....some need a little updating but I guess you can say that about most hotels, although when your paying a premium you expect the rooms to be A+, I know I do...(See Photos). But here's my real issue with the Portofino and how ownership...

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5Thank MAF617
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking the time to share your experience. It is certainly not our intent to offend or misrepresent, simply to provide a small sampling of the Italian spirit. We would value the opportunity to speak with you regarding your stay. Please email us at portofinogeneralmanager@loewshotels.com so that we may schedule a call at your earliest convenience. We look...

Pensacola
Reviewed 7 July 2015

Portifino Bay was wonderful. The size of the rooms were great, and the bathroom amenities were very nice. Great place to stay for a family of 4. The room is plenty big enough to put a crib or roll out bed without feeling to cramped if you have more than 4. The food is standard high pricing for resort places,...

Review collected in partnership with Loews Hotels and Resorts
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Helpful?
Thank Matt H
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you so much for your detailed comments. We are glad to hear you enjoyed your stay. We are quite proud of our spacious accommodations, and are happy they met your needs. We look forward to welcoming you back again when your travels bring you back to the Orlando area.

West Palm Beach, Florida
Reviewed 7 July 2015

The hotel was beautiful. Staff was friendly. Unfortunately, we had ants in our room all over the desk and were charged for items we did not use. When we called the front desk to have the charges removed, they of course said they would, but never did. We had to dispute it with our credit card company. Also we could...

Review collected in partnership with Loews Hotels and Resorts
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Helpful?
Thank 934brendaj
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We appreciate your feedback and would like to talk with you about your recent experience. Our minibars work on a weighted system that will immediately charge when an item is removed; however, correcting charges for items not consumed should not be an issue. If this concern has still not been addressed, please contact us at: portofinogeneralmanager@loewshotels.com so that we may...

Olrando
Reviewed 6 July 2015

Stayed July 4th weekend. I have no complaints. Hotel is beautiful, clean and fun. Enjoyed my fast pass to universal and IOA. More than enough time to enjoy the theme parks and return to relax at the hotel. My 3 yr old had a lot of fun. Will return for sure.

Review collected in partnership with Loews Hotels and Resorts
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Thank 810thaisq
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking the time to comment. We are so glad you enjoyed your stay around the holiday. As a Florida resident, we hope to see you time and time again.

Weston, Florida
Reviewed 6 July 2015

My girlfriend surprised me with a weekend getaway to Universal Studios with friends. I was incredibly excited to find out we were staying at the Loews Portofino Bay Resort. Although somewhat pricey, because we planned our trip a week after their FL resident specials, it was still worth every penny. It has 3 pools, 2 of which are in relative...

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Helpful?
Thank Nole627
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

What an exciting first visit! I am truly delighted to read you enjoyed your stay with us, and happy you took advantage of some of the many amenities we provide. It’s always pleasing to hear our staff took exceptional care of our guests. I will be sure to pass along your kind words. Again, we are pleased you would recommend...

Tampa, Florida
Reviewed 6 July 2015

We stayed 2 nights club level over the July 4th holiday. This was my first experience club level at a Loews resort. Overall, we were very pleased. We only had Disney resorts to compare it to, and while Disney has more extensive offerings, it is still well worth it. Breakfast was good, plenty enough to start your day. Coffee and...

Review collected in partnership with Loews Hotels and Resorts
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1Thank amandadior
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for reviewing us! We are so glad you and your family enjoyed your stay here. Our club level is a great upgrade and includes a rotating menu of evening hors d’oeuvres so that guests can try a variety of offerings. Thank you for choosing Loews and we look forward to your next visit.

Bonita Springs, Florida
Reviewed 6 July 2015 via mobile

This is my favorite hotel to stay at when we go to Universal. Large rooms and bathrooms, clean and good service. A little taste of Italy in Orlando. We had a few problems with check in, wrong room, keys didn't work a couple of times. They were very nice about it and resolved the issues quickly. I was told a...

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Helpful?
Thank RLJsharkdiver
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking the time to share your feedback. As a repeat guest your continued satisfaction is our number one priority. Please accept my sincere apology for the inconveniences you encountered. I’m happy to know they were remedied quickly and professionally. I will address the importance of follow up with my team, especially when it’s been promised. Thank you...

Naples, Florida
Reviewed 6 July 2015 via mobile

This was our first time at the Portofino. We arrived at the hotel around 9 am and didn't get a room until after 4pm. We went to the park and made the best of it. The pools are big with plenty of chairs. The grounds are clean.they have nice restaurants and the service is good. We had the deluxe king...

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Helpful?
Thank pickles0170
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback. We are glad you enjoyed our spacious and comfortable accommodations. We apologize your room was not ready in a more timely manner. We do our very best to have all rooms ready for arrival by 4:00pm; however, summer occupancy levels can make this quite challenging. Thank you for choosing Loews, and we look forward to...

Leeds, United Kingdom
Reviewed 5 July 2015

I booked this hotel whilst staying at a villa in the Kissimmee area. It was a 'treat' for the family so that my hubby could have a break from driving and indulge in a few drinks. I initially wanted to stay at Hardrock, but there was no availability. We arrived around 10am. Although I knew our rooms wouldn't be ready,...

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1Thank itsofluffy
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you so much for your detailed comments. We are glad to hear that you enjoyed your stay. We are quite proud of our spacious accommodations, and are happy they met your needs. Based on the room numbers you provided I can confirm you stayed in a Deluxe style room which is equivalent to Club without the lounge benefits. We...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Enjoy a luxurious escape inspired by the famed seaside village of Portofino, Italy. Perfectly appointed rooms and suites, gorgeous vistas and incredible cuisine welcome you to celebrate la dolce vita-the sweet life. Located on-site at Universal Orlando Resort, Loews Portofino Bay Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Loews Portofino Bay Hotel at Universal Orlando

Address: 5601 Universal Blvd., Orlando, FL 32819-7880
Region: United States > Florida > Central Florida > Orlando
Price Range: $412 - $832 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Loews Portofino Bay Hotel at Universal Orlando 4*
Number of rooms: 750
Reservation Options:
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Also Known As:
Loews Portofino Bay Resort
Portofino Orlando
Portofino Bay Hotel Orlando
Loews Portofino Bay Hotel At Universal Orlando Florida
Hotel Style:
#16 Top resorts Hotel in Orlando
#17 Spa Hotel in Orlando
#17 Green Hotel in Orlando
#30 Luxury Hotel in Orlando
#45 Business Hotel in Orlando
#54 Romantic Hotel in Orlando
#80 Family Hotel in Orlando
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Here's what travellers have asked, with answers from Loews Portofino Bay Hotel at Universal Orlando staff and other travellers.
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Questions? Get answers from Loews Portofino Bay Hotel at Universal Orlando staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great location”
 of 5 bubbles Rachiepp, 19 Feb 2017 | Read review
“If you don't get the room you want when you check in, ask and they may be able to accomodate you.”
 of 5 bubbles Zedgar, 17 Feb 2017 | Read review
“Go for a balcony room”
 of 5 bubbles Lifeboatwill, 12 Feb 2017 | Read review
“West Wing and Villa Wing rooms are closer to the better pools”
 of 5 bubbles Tanagan, 11 Feb 2017 | Read review
“Do not pay for the club lounge! Do not get the Photo Pass.”
 of 5 bubbles SctsOut, 6 Feb 2017 | Read review
5 of 5