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Hard Rock Hotel at Universal Orlando

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#42 of 336 Hotels in Orlando
GreenLeadersBronze level
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Hard Rock Hotel at Universal Orlando
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7,764 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel at Universal Orlando
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Showing 7,009: English reviews
Gateshead, United Kingdom
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 31 August 2015

We arrived here for a 3 night stay for two reasons - 1) we had been here before and thought the quality of service and hotel was second to none and 2) Express Passes included within the price of our stay. We stayed in a twin room with a garden view on level 2 (a bit confusing as reception is... More 

Helpful?
2 Thank Jeff M
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for continuing to choose the Hard Rock Hotel at Universal Orlando as your home away from home! Just a short walk or water taxi ride away, you will find all of the excitement of your favorite Hollywood themed attractions at Islands of Adventure and Universal Studios. Following a busy day at the parks, the pool is a great... More 

Wokingham, England, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 31 August 2015

When we arrived to check in there was a large queue waiting with only two servers plus another for the VIP guests. There were lots of empty desks and we asked if they good get more staff on and were told everyone was there. Our room was not available which was fine and left luggage worked well. We came back... More 

Helpful?
3 Thank 39Angie39
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. At your earliest convenience we would like to invite you to contact us directly so we may discuss your stay in more... More 

London, United Kingdom
Level Contributor
171 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 31 August 2015

Had a great week at this hotel! On arrival we were "wow" it was stunning. We booked a pool view room but not sure I would do this again as the noise was a bit much. If I were to go again I would book a garden room view from the reviews I have seen here. Having said this, the... More 

Helpful?
2 Thank Feverboy73
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your rockin’ five-star review of your recent stay at the Hard Rock Hotel at Universal Orlando. Our Rockstar team goes above and beyond to bring the spirit of rock ‘n’ roll alive in each and every guest interaction and ensures Rock Royalty treatment. Rockstars of all ages love character dining at The Kitchen, as your favorite Hollywood... More 

Orlando
1 review
Reviewed 31 August 2015

Great service, friendly staff, lots to do and best night sleep ever!! I would recommend this hotel to everyone. Make sure you rent a cabana for the day at the pool, nice break from the pace of the park!

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank W4131MJjennifere
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Our signature Sleep Like a Rock bedding ensures a well-rested night for every Rockstar, especially after a busy day at the parks. Be sure to cool down in the warm Florida sun at the pool with daily live entertainment from the comfort of your own cabana and ice cold beverages from the Beach Club. Thank you for taking the time... More 

Wirral, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 August 2015

The rooms were excellent, beds a bit soft but clean throughout. The room we booked(club level) had all the little extras from a sewing kit to mouthwash. Towels were changed constantly. The club room was great. Steve a member of the club level team was exceptional in looking after everyone. Great personality and made sure all our needs were met.... More 

Helpful?
1 Thank Danny S
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Hey Danny, Thank you for your kind words! I’m delighted Steve and the rest of our rockin’ team treated your family like Rock Royalty throughout your stay and ensured all requests were met. Be sure to come hungry when visiting The Kitchen, as the stellar service and delicious food is enough to satisfy any Rockstar. We can’t wait to have... More 

Cape Town, South Africa
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 August 2015

Rooms are cramped and very poorly sound proofed - inter connecting doors throughout. Constant irritating noise throughout the Hotel and food and drink over priced. Reception and Management staff unhelpful -nice Pool!

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
2 Thank MP141
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. At your earliest convenience we would like to invite you to contact us directly so we may discuss your stay in more... More 

Coventry, United Kingdom
1 review
Reviewed 31 August 2015

Great location with excellent service and most definitely rock experience to remember. Express passes were brilliant which meant we saved a lot of time and took advantage. Our room did not get cleaned one day so rang room service to make the necessary arrangements and it got done straight away. There was poor communication regarding credit card details when checked... More 

Helpful?
Thank keerat14
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to submit feedback from your recent stay at the Hard Rock Hotel at Universal Orlando. I’m delighted our team of Rockstars was able to assist with any requests you had throughout your stay, but I’m sorry to hear there was confusion regarding your check-in experience. We hope that we will get the chance to... More 

UK
Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 30 August 2015

We arrived and the desk team are so nice and very helpful! they upgraded our room which was an added bonus. Our room was a garden room, the beds were nice and there was plenty of space in the room, the bathroom was big. Overall I would say the room was excellent. The food places are good in the hotel... More 

Helpful?
2 Thank Victoria-Twirl
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to submit such a rockin’ five-star review. I’m happy to hear our team of Rockstars ensured a seamless check-in and even offered an upgrade into one of our recently renovated rooms. When visiting the parks, the complimentary Universal Unlimited Express Pass and Early Park Admission is a great benefit and helps make the most... More 

Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 August 2015

First time stay at the Hard Rock Universal Orlando. We had a great time. I am a VIP member but did not really 'feel' the VIP experience. Dedicated line, but desk was dealing with customer for a long time. Went through the longer line, but was not really acknowledged as VIP member. Did not get an upgrade unfortunately. In either... More 

Helpful?
3 Thank Houstonarea12
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to share your review of your recent stay with us at the Hard Rock Hotel at Universal Orlando. We are so happy that you were able to take advantage of the complementary Universal’s Unlimited Express Passes. It definitely helps you make the most of your time while you are at the parks because no... More 

Northern Virginia
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 29 August 2015 via mobile

We spent three nights at this lovely hotel. Check in/getting express passes was a breeze. Common areas were just lovely. Our room was large, quiet, and very clean (and having a sink outside the bathroom was very helpful in getting four people ready quickly). The laundry facility was terrific, and we were grateful to have access to it. The pool... More 

Helpful?
3 Thank FromIowa
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to share your excellent review of your recent stay at The Hard Rock Hotel at Universal Orlando. I am so happy you had such a pleasant and quick check in experience. The Universal’s Unlimited Express Passes helps you make the most of your time while you are at the parks. After a long day... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Hard Rock Hotel at Universal Orlando

Address: 5800 Universal Blvd, Orlando, FL 32819-7834
Region: United States > Florida > Central Florida > Orlando
Price Range: $337 - $792 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Reservation Options:
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Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel
Hard Rock Hotel At Universal Orlando Florida
Hotel Style:
#15 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel at Universal Orlando staff and other travellers.
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Questions? Get answers from Hard Rock Hotel at Universal Orlando staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club room was good for those with kids - especially teens to snack and grab drinks throughout the day.”
 of 5 bubbles 824saraho, 27 Nov 2016 | Read review
“Try and get breakfast included.”
 of 5 bubbles markfA2436KW, 26 Nov 2016 | Read review
“No rooms towards at the end. It's a very long walk from the elevators.”
 of 5 bubbles xsh88, 21 Nov 2016 | Read review
“All rooms have a mini fridge and are convenient to the main areas”
 of 5 bubbles 19rays1951, 20 Nov 2016 | Read review
“Upgrade to Club Level.”
 of 5 bubbles Florida2Atlantis, 20 Nov 2016 | Read review
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