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Hard Rock Hotel at Universal Orlando

9,300 reviews
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Traveller (3134)
Room & Suite (714)
Pool & Beach (367)
Overview
  • Excellent62%
  • Very good24%
  • Average8%
  • Poor4%
  • Terrible2%
Travellers talk about
“express pass”(980 reviews)
“city walk”(931 reviews)
“water taxi”(720 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (9,300)Write a Review
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Traveller rating
4,976
2,032
771
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200
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4,976
2,032
771
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200
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All reviewsexpress passcity walkwater taxirock royaltyrock starclub levelvelvet barrock musicpalm restaurantislands of adventurefast passharry potterearly entryboth parkskids suiteroom keyuniversal orlando
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2,051 - 2,055 of 8,337 reviews
Reviewed 3 July 2016

Besides the great staff and great vibe, the close proximity to the parks was a real plus. The restaurants had a wonderful selection, the rooms were comfortable and quiet. Enjoyed having music playing all the time, even underwater in the pool!

Review collected in partnership with Hard Rock Hotels & Casinos
Thank phyllisl120
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 4 July 2016

We were honored you rocked out with us! From the awesome memorabilia to our team of Rock Stars, we strive to create an experience that truly rocks. Thank you for the stellar five-star review, we look forward to welcoming you back again soon. Rock On!

Reviewed 2 July 2016 via mobile

My family spent five nights here in June. We were lucky enough to stay on the Rock Royalty Level. It was well worth the extra money. Excellent service, fine accommodations and a fantastic pool. We splurged and rented a cabana for our day at the...More

Thank Lisa L
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 3 July 2016

Thank you for the stellar five-star review. We are thrilled you experienced the Rock Star experience from the moment you arrived. Our zero-depth pool, featuring a nightly dive-in movie, is the perfect spot to unwind and beat the heat, especially with the cabana. We hope...More

Reviewed 2 July 2016

My family of 4 stayed a the Hard Rock Hotel for 5 nights. The Hotel is clean, staff is friendly and the hotel food is excellent. The Hard Rock is very close to the theme parks and is an easy walk, or water taxi ride....More

Review collected in partnership with Hard Rock Hotels & Casinos
Thank dmajchrzak
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 3 July 2016

Thank you for the rockin' review. We are thrilled you were able to take the time to enjoy our poolside activities, the nightly Dive-In movie is a great way to unwind. Our close proximity to the parks and Universal Unlimited Express Passes really do take...More

Reviewed 2 July 2016

Checkin process lacking when server crashed. Room not completely cleaned when finally checked in. Light bulbs burned out creating a dark atmosphere. Snoop Dogg and his warm towels was the hilighted of our stay.More

Review collected in partnership with Hard Rock Hotels & Casinos
Thank Jarrod L
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 3 July 2016

Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. At your earliest convenience we would like...More

Reviewed 1 July 2016

Great location and the beach club is great. Provides early entry to the Wizarding World, which is the best place to be. The beachclub is the best part. Great water slide and even better food and service. Kiki was the best server around.More

Thank Richie R
Response from HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal OrlandoResponded 3 July 2016

Thanks for the five star review. A quick walk or water taxi ride brings you right to the center of the action at the Universal Orlando theme parks. With the Universal Unlimited Express Passes, and early admission to the Wizarding World of Harry Potter, everyone...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$294 - US$638 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$294 - US$638 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (3134)
Room & Suite (714)
Pool & Beach (367)
Dining (185)
Amenities (39)
Family and Play Areas (22)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
Holly67890
1 February 2018|
AnswerShow all 3 answers
Response from Amanda H | Reviewed this property |
The Kitchen restaurant has an entire gluten free menu. Can book on opentable and note gluten free preference
1
Vote
travellaporte
28 January 2018|
AnswerShow all 2 answers
Response from X14FLY | Reviewed this property |
I don't think so email hotel as they will help normally email back within 24 hours
0
Votes
DanielleCW
28 January 2018|
AnswerShow all 2 answers
Response from CMF33 | Reviewed this property |
There is a small convenience store in the hotel. which also serves amazing ice creams. not sure about a delivery service though. sorry
0
Votes
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Room Tips
"The garden view looks much better than the pool view"
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"Family of 4 I would definitely do the deluxe rooms because you get a sleep sofa!"
Read review
"All our great. We took our kids once and had a junior suite - BEAUTIFUL"
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"Doesn't matter if you have garden view or pool view. you're here to visit Wizarding World and sleep..."
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