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Hard Rock Hotel at Universal Orlando

Travellers' Choice award winner
#47 of 336 Hotels in Orlando
GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$470*
US$387*
Great Deal
US$404*
US$404*
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Hard Rock Hotel at Universal Orlando
Hard Rock Hotel at Universal Orlando
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8,408 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel at Universal Orlando
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Showing 7,567: English reviews
Enfield, United Kingdom
Reviewed 14 December 2015

Had such high expectations from this Hotel. Rooms were pretty average and quite dark. The pool are was amazing. The restaurants were great. Only one park open early, we thought both open early for guests. BUT the stay was ruined by my daughters handbag going missing from the bedroom during our stay.

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Helpful?
1Thank bagbird2013
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to submit feedback. We would like to offer our sincerest apologies for any inconveniences you may have experienced upon your arrival. We are disheartened to hear your experience falls short of the world-class service we pride ourselves in providing. At your earliest convenience we would like to invite you to contact us directly so...

Chicago, Illinois
Reviewed 14 December 2015

Love this hotel!! Great location and even better staff. The rooms were clean and the beds are comfortable. Everyone there is very accommodating and caterers to your needs. The hotel is within walking distance of the parks which make it very convenient if you don't want to wait for the water taxi. The restaurants in the hotel have good food...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Mary K
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Hi Mary, Thank you for sharing your five-star review of your recent visit to the Hard Rock Hotel at Universal Orlando. Our team strives to create a rockin’ experience for each of our guests, and we are delighted you experienced nothing less throughout your stay. The Kitchen not only hosts character dining on select days, but additional family friendly entertainment,...

Lumberton, Texas
Reviewed 14 December 2015 via mobile

Have been waiting to check in over an hour now, still no room. Staff is unconcerned. We always stay at Royal Pacific and have never had an issue checking in. First day of vacation off to horrible start.

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Helpful?
5Thank Texas7612
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to submit feedback. We would like to offer our sincerest apologies for any inconveniences you may have experienced upon your arrival. We are disheartened to hear your experience falls short of the world-class service we pride ourselves in providing. At your earliest convenience we would like to invite you to contact us directly so...

Reviewed 13 December 2015 via mobile

The club level room was well-appointed, with an incredibly comfortable bed. We got the last available room but we were able to fit our two adult daughters on the hideabed quite comfortably. We would stay here again especially if going to Universal/Harry Potter world which is only a 5 minute walk away.

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Helpful?
Thank Kim M
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Hi Kim, Welcome to Rock Royalty! From the personalized concierge service to four tasty food service hours, there is something for every Rocker to enjoy. Thank you for the stellar five-star review. We hope to welcome you back for another vacation fit for a Rockstar soon!

Glastonbury, Connecticut
Reviewed 13 December 2015

At the end of a long, fun holiday week at "another local attraction," we decided to spend a night here so we could visit Universal, specifically Harry Potter stuff, on the last day of our trip. We didn't know what to expect, having never stayed at a Hard Rock hotel before. The staff were exceptionally helpful from the moment we...

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Helpful?
Thank Jonathan P
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Hi Jonathan, We are honored to be your choice hotel when visiting Orlando! Our close proximity to the theme parks combined with Universal’s Unlimited Express Passes help save valuable time for other exciting activities, like our nightly dive-in movie and live entertainment poolside. The next time your travels bring you to Orlando, we hope you have the chance to rock...

Leeds, United Kingdom
Reviewed 13 December 2015 via mobile

Wow. I loved every minute of my stay here! Each and everyone of the staff were very friendly and helpful. The rooms were nice and clean. The only downside was the bathrooms, they are very dated and the shower is poor. I'm sure the hotel would have been 5 star when it first opened but times have changed and it...

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Helpful?
Thank B_Ray91
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for rocking out with us! We are thrilled you were able to take full advantage of Universal’s Unlimited Express Pass and Early Park Admission along with our close proximity to the theme parks. Our team strives to provide everything you need to have a truly rockin’ experience, and we are delighted you experienced nothing short of this during...

black country
Reviewed 13 December 2015

Stayed here a while back now, superb hotel, great pool with underwater music and its own beach!.room overlooking the pool is amazing. Great location for universal and city walk.Great family holiday, loved this hotel.

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Helpful?
Thank ajengland123
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thanks for the awesome review! If visiting the theme parks is not a part of the plans, our zero-depth pool is the perfect spot to beat the heat and enjoy rockin’ tunes. We look forward to welcoming you back the next time your travels bring you to Orlando. Rock On!

Birmingham, United Kingdom
Reviewed 13 December 2015

I stayed here for one night whilst visiting the Universal parks. The hotel is perfectly located for this and is located a few minutes walk from the park and is also connected to areas of the Universal resort by boat and the inclusion of the unlimited Universal Express passes makes this a perfect place to stay when visiting the parks....

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Helpful?
Thank adhast
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

We were honored to welcome you back! Our Hard Rock Rewards program has several perks, and we were delighted your family was able to take advantage of the early arrival. Following a busy day at the theme parks, our recently renovated rooms, featuring our signature Sleep Like a Rock bedding, will place you on Cloud Nine and ensure ultimate comfort....

Collierville
Reviewed 12 December 2015

Hard Rock was great. We walked over to Universal after receiving our complimentary fast pass. Rooms were nice. Kimberly from the front desk had snacks, popcorn and a movie pass delivered to our room on the last night of our stay. We took the water taxi back to the hotel.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank SusanACollierville
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Hi Susan, Thank you for the stellar five-star review of your recent visit to the Hard Rock Hotel at Universal Orlando. We are delighted our recently renovated rooms combined with our team of Rockstars, Kimberly included, ensured a rockin’ stay. We hope to see you again soon. Take it easy!

Ireland
Reviewed 12 December 2015 via mobile

We booked this place for the convenience to the parks and the universal express pass that they give you. Worked well. The rooms are good, all you need is there. Quite a walk from reception to some of the rooms so don't forget stuff! There's a really nice pool with sandy area and beach volleyball to chill at when you're...

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Helpful?
Thank Mrsbusywoman
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for the rockin’ review of your recent visit to the Hard Rock Hotel at Universal Orlando. Our close proximity to the Universal Orlando theme parks puts you in the heart of the action and thrills, especially with the complimentary Universal Unlimited Express Pass and Early Park Admission. Following a day at the theme parks, the live entertainment and...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Hard Rock Hotel at Universal Orlando

Address: 5800 Universal Blvd, Orlando, FL 32819-7834
Region: United States > Florida > Central Florida > Orlando
Price Range: $372 - $757 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Hotels.com, Cancelon, Priceline, Travelocity, Evoline ltd, HotelsClick, TripOnline SA and HotelQuickly so you can book your Hard Rock Hotel at Universal Orlando reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel
Hard Rock Hotel At Universal Orlando Florida
Hotel Style:
#16 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#34 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel at Universal Orlando staff and other travellers.
332 questions
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Questions? Get answers from Hard Rock Hotel at Universal Orlando staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We opted for a deluxe room at $414 + tax. Large room with 2 queen beds and a pull down sofa. Grandson said the sofa bed was very comfy.”
  • Granddaughter playing on the bed
blondyGlasgow, 23 May 2017 | Read review
“Close to elevators, you get to pool, restaurants, and back gate to parks faster”
Cai53, 17 May 2017 | Read review
“Request it earlier”
praf2016, 16 May 2017 | Read review
“Rooms by the pool are apparently quite loud we had a garden room and it was fine.”
daisy_sau, 9 May 2017 | Read review
“All the rooms on the 7th floor”
150MarkB, 8 May 2017 | Read review
5 of 5
Cancelon
US$387* /night
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Booking.comUS$404
PricelineUS$404
ElvolineUS$470
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Prices are for 1 room, 2 adults
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