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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#206 of 381 hotels in Orlando
Location
Cleanliness
Service
Value
Travellers' Choice
AC Hotels by Marriott Orlando Downtown reflect the soul of Downtown Orlando. We offer a unique combination of quality, timeless European design, comfort and true authenticity. It's a whole new way to travel. The AC Brand offers Stylish Hotels for Urban Spirits, a new way to connect to the city.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Business Centre with Internet Access
Meeting rooms
Non-smoking hotel
Car park
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Rooftop bar
24-hour front desk
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Room features
Air conditioning
Safe
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Location
95Great for walkers
Grade: 95 out of 100
58Restaurantswithin 0.5 km
43Attractionswithin 0.5 km
Contact
333 S Garland Ave, Orlando, FL 32801-3355
Getting there
Church St StationOrlando Sunrail3 min
Lynx Central StationOrlando Sunrail14 min
Car HireSee all Orlando car hire
115Reviews1Q+A17Room tips
Reviews
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Most Recent
David was excellent at the front desk . Great customer service will definitely visit again. Great lobby area and great hotel. Roof top is amazing great drinks and great atmosphere. Please visit….be back ..
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Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Katherine Matthews, Guest Services / Front Office at AC Hotel Orlando Downtown
Responded 1 week ago
Thank you so very much for the awesome review. We truly appreciate your feedback and will be sure to share your review with David!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a great location for attending events in downtown Orlando. The employees were very helpful and friendly. They were having issues with the key reader system so checkin took a while and we had to be let in our room. Stuff happens. The room had ear plugs provided which is usually not a good sign. The hotel is right next to I4 but it wasnt too bad. The $18 buffet breakfast was just continental. No eggs, waffles or breakfast meats. Wouldn't get it next time around.
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Date of stay: March 2023
Rooms
Service
Sleep Quality
Room Tip: Try to get a room away from I4
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Katherine Matthews, Guest Services / Front Office at AC Hotel Orlando Downtown
Responded 1 week ago
Thank you so much for taking the time to share your feedback with us as without this we cannot improve. We truly apologize that our key system downtime impacted your stay. We have put additional back up measures in place to ensure that our guests are not as affected in the future should this downtime happen again. With our European Breakfast spread we do include hot egg dishes that are made to order. We truly apologize if the signage or server did not explain this properly and will be sure to investigate. Thank you so much for the compliments regarding our team and will be sure to share your positive remarks with them. We truly appreciate your business and your feedback and hope you will give us another chance.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The amount of personal care and attention here was amazing. From the front desk staff (Lille even going out of her way to email me) and especially the house keeping staff!! Bernardo went out of his way for me in a really big way to help me surprise my boyfriend and even the newest employee Ronda with her kindness! This is the friendliest place I have ever stayed and I really don’t want to leave. Thank you all!!
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Katherine Matthews, Guest Services / Front Office at AC Hotel Orlando Downtown
Responded 1 week ago
Thank you so incredibly much for your kind feedback. We truly appreciate you choosing to stay with us. I will be sure to share your kind words with Lille, Bernaldo and Ronda!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good location, good environment but bad elevator service that eats away your valuable time. The hotel is good, service could have been better. 1. They didn't provide me with a toothpaste in the room which was pretty usual for a hotel like this. 2. Water gets out on the floor after a shower. It's a design flaw. 3. Noise from the road down below is also an annoyance and a challenge for you to sleep at night. 4. But the most annoying part is the slowest elevator service ever in the world. They have 3 elevators but everytime you want to go down, you need at least 10 minutes. The worst part of the hotel in my experience.
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Katherine Matthews, Guest Services / Front Office at AC Hotel Orlando Downtown
Responded 1 week ago
Thank you so much for your feedback so we can improve. We will certainly speak with the Brand about adding Toothbrush kits to the brand standards. We will certainly have our engineers take a look at our showers to try to keep this from happening. We are always looking for new solutions to our city noise and back up of elevators at times during major events. Thank you for bringing this to our attention so we can work through new solutions. We hope you will give us another chance if your travels ever bring you back to Orlando. Thank you again for your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
David from the front desk was great, very knowledgeable, sweet and caring! He also gave us lots of recommendations! Thank you! Made our stay extra special! Hotel is located in the heart of Orlando, close to by Bach of great restaurants and bars! Highly recommend! Views are spectacular!
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Katherine Matthews, Guest Services / Front Office at AC Hotel Orlando Downtown
Responded 1 week ago
Thank you so very much for your kind feedback. I will be sure to share your kind words with David. Thank you for choosing to stay with us and sincerely hope you will stay with us again when your travels bring you back to Orlando.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lot of negatives with this stay: - Get to room and it’s over 80 degrees (really the maid didn’t notice), turn down the temp and go to lunch, get back and still over 80. Call front desk, said someone would be there in 5 minutes, I call an hour later - new person who doesn’t know what happened, finally maintenance guy shows up and fixes it - 4 days later get back from day out at 4pm and it’s 80 degrees again. Call front desk, they send up a tech who doesn’t know how to fix, but she fiddles with some stuff and says she will check before she goes home (yeah right), get back from dinner, still 80 degrees. Front desk says sorry, can’t resolve the situation (even though I gave them an option at no cost to them). So had spend a very uncomfortable night. - Other negatives include VERY loud traffic noise (they give you ear plugs), very thin toilet paper, no Kleenex in the bath room, the shower slide door doesn’t stay shut so water sprays all over the bathroom (I called, but they didn’t fix. - Crazy bad service for what wants to be a high end hotel.…
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Khadijah Howell, Guest Services / Front Office at AC Hotel Orlando Downtown
Responded 10 Jan 2023
Thank you for your feedback! It is truly appreciated. What you experienced at our property is below our standards, and it is truly our hope that you give us another oportunity to serve you. If there is anything that I can assist you with in the near future, please reach out to me directly. Have a great day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
David At the front desk is wonderful! Great hotel and staff. Easy check in and the bar at top roof is great for social gatherings and networking opportunities. The rooms are nice and spacious. The gym is wonderful too!
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from AC Hotel Orlando, General Manager at AC Hotel Orlando Downtown
Responded 10 Jan 2023
Thank you for staying with us and taking the time to review your stay. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel was 10/10! I loved my stay so much. Eboni and David were both so amazing. The room was clean. Service was great. Room service also left a cute towel on the bed. The sky lounge was a vibe. Everyone was so helpful. I would definitely come back.
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from AC Hotel Orlando, General Manager at AC Hotel Orlando Downtown
Responded 10 Jan 2023
Thank you for staying with us and taking the time to review your stay. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time staying at an AC brand hotel - pleasantly surprised by the quality of amenities and accommodations. The Marriott staff was courteous and friendly as always. Convenient location for sporting events at all of the downtown venues. Room was nice and clean with a view of the stadiums. Breakfast is served in the lobby area and there is a really nice outside seating area. Valet parking was prompt and courteous even during rush - these guys need more room to move cars in and out. Lobby is on the 18th floor and there can be issues with only having 2 elevators servicing the guest floors. Be patient and you will be fine. Do like the key swipe requirement for security to upper floors.
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Date of stay: December 2022
Value
Cleanliness
Service
Room Tip: Higher the better if the outdoor bar is packed - 24+
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from AC Hotel Orlando, General Manager at AC Hotel Orlando Downtown
Responded 10 Jan 2023
Thank you for staying with us and taking the time to review your stay! We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Onais T wrote a review Dec 2022
As a reference, I am a Titanium Elite member and have stayed numerous nights with Marriott. This stay was by far one of the most memorable hotels I’ve had the pleasure of experiencing. Everything was extremely clean and displayed a very modern elegant design. The rooftop view is second to non and is worth the stay on its own. Of all the great amenities, what made the stay for me was the customer service. I’ve had the pleasure of meeting David at the front desk and never have I had anyone so welcoming and striving to make my stay one to remember. Not only was he very respectful and considerate, but he addressed any requests I had immediately. This was my wife and I’s first stay after getting married and he truly made it one to remember. I highly recommend this hotel and ask for David at the front desk to assist you!…
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Date of stay: December 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from AC Hotel Orlando, General Manager at AC Hotel Orlando Downtown
Responded 10 Jan 2023
Thank you for staying with us and taking the time to review your stay. We hope to see you again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$245 - US$364 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaCentral FloridaOrlando
NUMBER OF ROOMS
180
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Claim Your ListingAC HOTEL ORLANDO DOWNTOWN: UPDATED 2023 Reviews, Price Comparison and 98 Photos (Florida) - Tripadvisor
Frequently Asked Questions about AC Hotel Orlando Downtown
Which popular attractions are close to AC Hotel Orlando Downtown?
Nearby attractions include SAK Comedy Lab (0.4 km), Amway Center (0.3 km), and Dr. Phillips Center for the Performing Arts (0.4 km).
What are some of the property amenities at AC Hotel Orlando Downtown?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
What food & drink options are available at AC Hotel Orlando Downtown?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at AC Hotel Orlando Downtown?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to AC Hotel Orlando Downtown?
Conveniently located restaurants include Kres Chophouse, The Boheme, and Hamburger Mary's.
Are there opportunities to exercise at AC Hotel Orlando Downtown?
Yes, guests have access to a fitness centre during their stay.
Does AC Hotel Orlando Downtown offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to AC Hotel Orlando Downtown?
Many travellers enjoy visiting City Hall (0.2 km) and Jack Kerouac House (3.0 km).