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Embassy Suites by Hilton Orlando Downtown

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#160 of 333 Hotels in Orlando
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Embassy Suites by Hilton Orlando Downtown
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929 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Orlando Downtown
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Showing 912: English reviews
Orlando, United States
Reviewed 10 October 2016

As hurricane Matthew approached this Hotel was one of a few who went against their normal policy of no pets. It was this kindness that brought us to stay here. You made things very comfortable for us by doing so. Thank You!!

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Helpful?
Thank Philip W
CrystalSmith113, Director of Sales at Embassy Suites by Hilton Orlando Downtown, responded to this review

Thank you for your kind words. In times of emergency we recognize that our four-legged family members need shelter too. We are happy that you found a home away from home with us. Sincerely, Crystal Smith Director of Sales

Laguna Beach, California
Reviewed 10 October 2016

The staff was pleasant and helpful and the hotel was comfortable enough (it could use a refresh) which is the only reason why I am giving the stay 3 stars. The aftermath from a bookkeeping standpoint was horrible! I was here on business at the end of Sept 2016. When I returned from my trip and began completing my expense...

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Helpful?
Thank TardisLady
CrystalSmith113, Director of Sales at Embassy Suites by Hilton Orlando Downtown, responded to this review

Thank you for your feedback. I am sorry to hear that you experienced billing issues after your stay. Our accounting manager is checking into the details of what may have caused the issue but it would help if I could get more information from you. Can you please call the hotel and ask for me, Crystal Smith so that I...

Orlando
Reviewed 4 October 2016

The hotel and people were great. A grand experience. The business facilities were very good, lunches etc. were excellent. Location wasn't up to much but a short taxi ride got you almost any place you wanted to be.

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Helpful?
Thank Derek B
CrystalSmith113, Director of Sales at Embassy Suites by Hilton Orlando Downtown, responded to this review

I am very glad to see that you enjoyed your stay with us! Thank you for taking the time to share your experience on TripAdvisor! We hope to see you again on your next visit to Orlando! Kind Regards, Crystal Smith

Miami, Florida
Reviewed 4 October 2016

Good hotel but they were not prepared for almost full hotel occupancy. They ran out of a couple of selections of beers and food items on a regular afternoon. Short staffed but over all friendly and willing to help in anyway posible

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Helpful?
Thank O3182DOanonymous
CrystalSmith113, Director of Sales at Embassy Suites by Hilton Orlando Downtown, responded to this review

Thank you so much for sharing your feedback with us. Your comments have been forwarded to our Food and Beverage director so that we can ensure we are fully stocked on your next stay. Thanks again for letting us know of your experience and we hope to have an opportunity to wow you on your next stay. Best regards, Crystal...

Plant City, United States
Reviewed 2 October 2016

This was a overall good experience the embassy is only three blocks from the clubs and downtown Orlando and that was what we were looking for. The bartender on Saturdays is the best, made sure that we had drinks. Joe was great at the bar, Shamri was great at taking the car and helping me get my bags. We will...

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Helpful?
Thank Amanda F
CrystalSmith113, Director of Sales at Embassy Suites by Hilton Orlando Downtown, responded to this review

Sounds like you had a great stay! I am happy to hear that our staff took good care of you during your stay. I will be sure to pass on the kudos for Joe and Shamari to their respective managers. Thank you so much for your feedback! Sincerely, Crystal Smith

Natrona Heights, United States
Reviewed 24 September 2016

this was a great experience the staff was great and helpful and the staff was very nice. It was a great location to stay and close to all major things and parks that we wanted to see and visit, I would recommend this place to say anytime to everyone we had a great time and a great experience

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Helpful?
Thank Pamela M
CrystalSmith113, Director of Sales at Embassy Suites by Hilton Orlando Downtown, responded to this review

Thank you for your feedback and your kind words! We strive to make every guest feel like a part of our family so I am happy to hear we achieved that with you. Just think of us as your home away from home. Please visit us again the next time you are in town. Warm Regards, Crystal Smith

Reviewed 23 September 2016

Overall the hotel stay was fantastic. Every person I encountered offered the utmost of service. The downtown location was a little noisy with city traffic, though location was perfect for being close to restaurants and proximity to my work location. I would stay again.

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Helpful?
Thank c0rdiesuittm
CrystalSmith113, Director of Sales at Embassy Suites by Hilton Orlando Downtown, responded to this review

I am glad that we exceeded your expectations on your last visit to Orlando for business! We love being a part of the heartbeat of Downtown Orlando and I am happy you got to experience our high-standard of service. Thank you so much for your feedback! We look forward to hosting you on your next trip to Orlando! All the...

Perth, Western Australia, Australia
Reviewed 21 September 2016

I moved from an outside of town hotel to this one, as i wanted to be close to bars and places to eat, and this place was perfect. Very close to the nightlife, bars, restaurants and Lake Eola which is nice for a walk around during the day if you want to get some sunshine, before the rain comes in....

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Helpful?
Thank OzTravels80
CrystalSmith113, Director of Sales at Embassy Suites by Hilton Orlando Downtown, responded to this review

It's great to see that you enjoyed your stay with us on your last trip to Orlando! We appreciate the feedback on the lunch hours and I have passed your comments on to our Food & Beverage Director for review as well. I hope your next trip to Orlando finds you at the Embassy Suites Orlando Downtown once again! Sincerely,...

Syracuse, New York
Reviewed 19 September 2016

Flew in on Sunday and out on Tuesday. Great place close to the office, clean, walking distance to many restaurants and bars. Being near lake Eola was very nice. Breakfast is always a treat and their coffe is exceptional.

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Helpful?
Thank jeffreymZ8189IV
CrystalSmith113, Director of Sales at Embassy Suites by Hilton Orlando Downtown, responded to this review

Thank you for feedback! It is always encouraging for our staff to hear that they are creating a great experience for our guests and I am so happy you enjoyed your stay! Please keep us in mind on your next trip to Orlando. Thank so much! Crystal Smith Director of Sales

Atlanta, United States
Reviewed 19 September 2016

The purpose of my trip was to meet with business associates next-door, so the logical choice was the Embassy suites since I'm in honors member. What surprised me was two things first how impressive Chris was at the front desk and the new texting system so that if I have a need I can text the front desk

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Helpful?
Thank Jeff B
CrystalSmith113, Director of Sales at Embassy Suites by Hilton Orlando Downtown, responded to this review

Jeff, Thank you so much for sharing your experience on Trip Advisor! Our new text-notification system helps us connect with our guests on every level and puts your requests just a few taps away. I am happy to hear that you had a great stay and we hope to WOW you on your next trip! Thanks again! Crystal Smith Director...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Restaurant
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Orlando Downtown

Address: 191 E Pine St, Orlando, FL 32801-2736
Region: United States > Florida > Central Florida > Orlando > Central Business District
Price Range: $266 - $477 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Orlando Downtown 3.5*
Number of rooms: 167
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Priceline, Odigeo, Travelocity and Hotels.com so you can book your Embassy Suites by Hilton Orlando Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Orlando Downtown Hotel Orlando
Orlando Embassy Suites
Embassy Suites By Hilton Orlando Downtown Florida
Hotel Style:
#44 Green Hotel in Orlando
#158 Family Hotel in Orlando
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Orlando Downtown staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Orlando Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms off the central foyer are MUCH quieter than the ones which open up into the central foyer”
 of 5 bubbles TardisLady, 10 Oct 2016 | Read review
“a room not facing the construction next door.”
 of 5 bubbles OzTravels80, 20 Sep 2016 | Read review
“519 was great. If you move a little further down the hall, away from the entrance, you will probably get more of a lake view.”
 of 5 bubbles amibear, 6 Sep 2016 | Read review
“If you want a view of the lake, be sure to ask.”
 of 5 bubbles Dave2Kim, 8 Jul 2016 | Read review
“For a great view ask for lake view and higher floors.”
 of 5 bubbles GinaC111, 27 Jun 2016 | Read review
5 of 5
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